Objectives Focus Warming up 8.1 What seems to be the problem? 8.2 We all make mistakes –sometimes! 8.3 Complaining and apologizing 8.4 Friday afternoon: Delivery problems 8.5 Only the best is good enough 8.6 Monday morning:After-sales problems Sum-up Assignment
Directions: In this section you will hear ten short conversations At the end of each conversation, a question will be asked about what was said. Both the conversation and the question will be spoken only once. After each question there will be a pause. During the pause, you must read the four choices marked A), B), C)and D), and decide which is the best answer. Then mark the corresponding letter on the answer sheet with a single line through
Directions: In this section, you will hear ten short conversations At the end of each conversation, a question will be asked about what was said. Both the conversation and the question will be spoken only once. After each question there will be a pause. During the pause, you must read the four choices marked A), B), C)and d),and decide which is the best answer. Then mark the corresponding letter on the Answer Sheet with a single line through