Types of Decisions Programmed Nonprogrammed Repetitive and routine Novel and unstructured decisions and where a decisions required for definitive procedure is unique and complex developed to handle them management problems. McGraw-HillInwin

Communication Defined The transmission of information and understanding through the use of common symbols from one person to another Common symbols may be

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The Concept of Power POWER INFLUENCE e Relationship between two Relationship between people two people o The potential to influence Induce someone to e capability to get someone behave in a certain to do something

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Contemporary Perspective on Intergroup Conflict CONFLICT FUNCTIONAL DYSFUNCTIONAL Confrontation between Confrontation or groups that enhances interaction between and benefits the groups that harms the

Determinants of Group Performance EXternal conditions imposed on group Group member resources Group structure Group processes Group tasks Group decision making Dr. Jerry L. Huxell

1. 群体概述 2. 影响群体有效性的因素 3. 群体中的角色与规范 4. 群体行为的动态研究 5. 群体中的人际关系

感觉与知觉 社会知觉 个体决策