3.1 Telephone techniques Listening You'll hear part of a talk in which a training officer is giving advice to some trainees on telephone techniques. Listen to the recording and fill the gaps in this summary: 1. Identify yourself by giving your name and your in the company

11.1 Choose the best summary Listening You'll hear some extracts from a staff meeting at Rainbow Products plc. Choose the best summary of each extract below. The first is done for you as an example. MINUTES

9.1 Going abroad Vocabulary Add the missing words to the puzzle. 1. You may need a _if you're staying in the USA for longer than a month. 2 _class is cheaper than business or club

8.1 Delays and problems vocabulary Fill the gaps in these sentences with suitable words form the list below. boycotts cash against documents chamber of commerce circumstances claim compensate documents against

13.1 Who should we short-list? Listening¬e- -taking A. Before you listen to the recording, look at this advertisement and decide what kind of person the advertiser is looking for. Highlight the important points in the ad. Assistant Marketing Manager We are a well-known international

Objectives Focus 1.1 Introducing yourself 1.2 Saying where you are from 1.3 Introducing other people Sum-up Assignment

Objectives Focus Warming up 2.1 Saying what you do 2.2 Telephoning 2. Finding out information about people

A. What do you say? 1. Introduce the activity. Q: How do you introduce yourself? 2. Alone or in pairs, learners match the remaining functions to the actual words. Content

Objectives When the learners finish learning this unit, they should be able to talk about daily routines talk about likes and dislikes 6.3 Likes and dislikes

Objectives When the learners finish learning this unit they should be able to describe and compare goods make suggestions and compare choices