一、掌握饭店前厅部的主要任务；客房部的业务范围、房型与房态；餐饮部的主要任务；康乐部的作用。 二、熟悉饭店前厅部、客房部、餐饮部的组织机构。 三、了解饭店前厅部的基本业务；客房部的对客服务；餐饮服务；康乐部和商场部的日常管理等

American Legion Convention in 1976 in Philadelphia hotel – Respiratory distress and fever – 200 affected – 34 died

上海交通大学：公共管理类《专业英语》课程教学资源（阅读材料）Success factors of energy performance contracting（EPC）for sustainable building energy efficiency retrofit（BEER）of hotel buildings in China

科学出版社：高职旅游专业《现代饭店管理概论》课程PPT教学课件（饭店管理 Hotel Management）目录

2.1 饭店组织机构的设置原则和要求 2.2 饭店组织机构的设置 2.3 饭店的管理制度 2.4 饭店计划概述 2.5 饭店计划的编制与实施

4.1 饭店营销概述 4.2 饭店营销组合策略 4.3 饭店新型营销理念 4.4 饭店营销创新

６．1 人力资源管理概述 ６．2 饭店人力资源的开发与利用 ６．3 饭店人力资源的激励 ６．4 饭店员工的绩效考评 ６．5 饭店的督导管理

８．1 饭店财务管理概述 ８．2 饭店成本费用管理 ８．3 饭店收入与利润管理 ８．4 饭店财务分析

10.1 饭店的企业文化 10.2 饭店的公共关系 10.3 现代饭店的信息管理与电子商务

Chapter 1 Reservation Service Chapter 2 Reception Desk Chapter 3 The Bellman Chapter 4 At the Information Desk Chapter 5 Telephone Operator Chapter 6 Complaints Chapter 7 The Business Center Chapter 8 The Casher Chapter 9 At the Conference Chapter 10 Receiving guests Chapter 11 Chamber Service Chapter 12 Reservation Service Chapter 13 Laundry Service Chapter 14 Miscellaneous Service Chapter 15 Maintenance Service Chapter 16 Reservation Service Chapter 17 Chinese Food Chapter 18 Serving Dishes Chapter 19 Offering Room Serving Chapter 20 At the Bar Chapter 21 Western Food and Buffet Chapter 22 Ways of Paying Chapter 23 At the Arts and Crafts Chapter 24 At the Souvenir Chapter 25 At the Food Shop Chapter 26 At Sing and Dance Hall Chapter 27 At the Health Club Chapter 28 At the Chess Chapter 29 At the Beauty Center