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口WarmingUpEtiquette of Restaurant ComplainingListen to the passages and answer the followingquestions.I1. How to handle a competent but aloof waiter?It is unnecessary to contact the manager if you've hada mostly pleasant dining experience. Maybe the waiter ison an off day.2. How to handle a friendly but incompetent waiter?Show your patience, and be helpful to remind thewaiter of what you have ordered. If your help doesn'twork, let him know and give him a chance to fix it.Script1Script2More
Etiquette of Restaurant Complaining Listen to the passages and answer the following questions. 1. How to handle a competent but aloof waiter? 2. How to handle a friendly but incompetent waiter? Warming Up It is unnecessary to contact the manager if you've had a mostly pleasant dining experience. Maybe the waiter is on an off day. Show your patience, and be helpful to remind the waiter of what you have ordered. If your help doesn’t work, let him know and give him a chance to fix it. Script 1 Script 2
WarmingUp?How to Handle a Competent But Aloof Server?Other times you may run across a waiter who - thoughcompetent - is in the midst of a Terrible, Horrible, NoGood, Very Bad Day and your pleasure is low on his checklist. These people can generally pull off an acceptableservice experience, despite being indifferent to how theycome across. I believe it is unnecessary to contact themanager if you've had a mostly pleasant diningexperience - everyone has an off day. Just imagine if yourworst day at work was made worse by the fact thatsomeone had "told on you" to the boss. And granted,there really isn't any excuse for doing one's job poorly,but let's face it, sometimes it just happens.End
How to Handle a Competent But Aloof Server? Other times you may run across a waiter who – though competent – is in the midst of a Terrible, Horrible, No Good, Very Bad Day and your pleasure is low on his check list. These people can generally pull off an acceptable service experience, despite being indifferent to how they come across. I believe it is unnecessary to contact the manager if you've had a mostly pleasant dining experience – everyone has an off day. Just imagine if your worst day at work was made worse by the fact that someone had “told on you” to the boss. And granted, there really isn't any excuse for doing one’s job poorly, but let’s face it, sometimes it just happens. Warming Up
WarmingUpSHow to Handle a Friendly But Incompetent Waiter?There is the possibility that you will have a waiter whois as pleasant as can be but - try as he might - the poorsoul really has no business being in a waiter. This felladeserves as much patience as you can master because heclearly does care about you and your service, but hesimply isn't good at the job. There may be several causesfor this: foremost, the person may be new and has not yetgrown into the position. Having worked in the business, Iknow that it takes a little time to catch the rhythm in arestaurant - some very good servers start off rockyMore
How to Handle a Friendly But Incompetent Waiter? There is the possibility that you will have a waiter who is as pleasant as can be but – try as he might – the poor soul really has no business being in a waiter. This fella deserves as much patience as you can master because he clearly does care about you and your service, but he simply isn’t good at the job. There may be several causes for this: foremost, the person may be new and has not yet grown into the position. Having worked in the business, I know that it takes a little time to catch the rhythm in a restaurant – some very good servers start off rocky. Warming Up
WarmingUpOr maybe, as mentioned above, this person is having anoff day, but simply isn't letting it get him down. But lastly,this person may just be bad at the job. If this is the case -I assure you - the manager knows and this person isprobably on his way out. My advice is to just be as helpfulas you can when you think the server may have missedsomething. For example say something like, “Did I orderFrench fries, because I think I may have said rice." Eventhough you know you ordered fries, you're just notcertainheknows.More
Or maybe, as mentioned above, this person is having an off day, but simply isn’t letting it get him down. But lastly, this person may just be bad at the job. If this is the case – I assure you – the manager knows and this person is probably on his way out. My advice is to just be as helpful as you can when you think the server may have missed something. For example say something like, “Did I order French fries, because I think I may have said rice.” Even though you know you ordered fries, you’re just not certain he knows. Warming Up
WarmingUpIf despite your best effort, your experience is still middlingto poor (maybe the food wasn't good either) let thewaiter know and give him an opportunity to fix it sincethat is only fair. Clearly the waiter is willing to try to makeyour experience pleasant, so give him some directions onhowto getthereEnd
If despite your best effort, your experience is still middling to poor (maybe the food wasn’t good either) let the waiter know and give him an opportunity to fix it since that is only fair. Clearly the waiter is willing to try to make your experience pleasant, so give him some directions on how to get there. Warming Up
福Text?DinneratJaanne's
Text Dinner at Joanne’s
Active reading 1:Navigationrext organisationSettingclickMainCharactersConflictalickEndingClimaxclickclickMore
Text organisation Climax Conflict Main Characters Setting More Ending Active reading 1: Navigation
Activereading1:NavigationCompletetheblankswithappropriateinformation:WhenWhereMoodInafamousrestaurantJoanne'sItissnowingOnChristmasEveonthe46thstreetinheavilyNewYorka0
When Where Mood Back Understanding the text Complete the blanks with appropriate information: On Christmas Eve In a famous restaurant Joanne’s on the 46th street in New York It is snowing heavily Active reading 1: Navigation
Activereading1:NavigationMainCharacters(Para 3)(Para 2)JoRogers,aseniorJoshLester:a smart,senator,well-knowncapableblacklawyerinthe United Statesin his early thirties.anappointmentat Joanne'sIntroductiontoJoanne's(Para4)afancyrestaurantwithmanywell-knownpeopleBad
Main Characters (Para 2) Josh Lester: a smart, capable black lawyer in his early thirties. (Para 3) Jo Rogers, a senior senator, well-known in the United States. an appointment at Joanne’s Introduction to Joanne’s (Para 4), a fancy restaurant with many well-known people Back Active reading 1: Navigation