(1) Vocabulary Put the words in the box under the correct headings Coffee filing paperwork phone calls overtime Appointments photocopies typing

Unit 9 Visits and travel 9.1 Finding out about hotels ()Reading Read this article about airport hotels and then give each paragraph a suitable title from the OX

Unit 12 Fairs and sales 12.1 Finding out about a trade fair (1)Listening and speaking Look at the advertisement for trade fairs. International Trade Fairs Travel and tourism fair

Progress test 3 15.1 Grammar Complete this paragraph with the past simple of the verbs in the box

Unit 17 Problems, problems 17.1 Dealing with problems (1)0) Listening and speaking Listen to someone talking about office problems. Offer to help by phoning the correct department. Use the words in the box to help you like this:

16.1 Saying what you've done (1)Grammar Complete this table of irregular verbs. Infinitive Past tense Past participle

Vocabulary Fill the gaps with suitable words from the list. premises involved modem retailing corporation sector successful terminals bookkeeping monitor limited enterprise merge

4.1 Punctuation Read the following text. Decide where to add punctuation and to start new paragrap You'll also need to add some Capital Letters om human resources manager date 15 September subject ov erseas

Choose the missing words from the box. The first one is done for you as an example. memorandum courier pencil reference clear registered enclose zip code post code p.p. acknowledge printer stationery word-processed

7.1 Financial Terms vocabulary Add the missing words to the following sentences. 1. Banks ......your account when you use a Euro-check abroad mnon