abandon rate 挂断率(衡量客户服务质量的指标之一,计算方式为:拨入客户服务中心的电话总数中客 户因等候时间过长而挂断的电话数目占总数的百分比) 例:By choosing the right on-hold music, the company has reduced abandon rate by 50%. absenteeism 旷工,缺勤
1 Preliminaries 2 The Probabilistic Method 3 Linearity of Expectation 5 The Second Moment 6 The Lovász Local Lemma 7 Strong Concentration Around the Expectation 8 Concentration of Lipschitz Functions 9 Concentration: Beyond the Lipschitz Condition