浙江大学：《领导科学》课程PPT教学课件（讲稿）第四讲 领导力（主讲：陈劲）

Complaint Management is an Investment Cost of customer acquisition vs. retention Loyalty Word of mouth (positive or negative) Information for design changes Compensation may exceed price

In general, you can not expect to capture any value if you do not create any. Getting paid to play?\ is an exception, but is unlikely to yield very high profits

When a manager with a good reputation meets an industry with a bad reputation. It is normally the industry that leaves with its reputation intact.” Attributed to Warren Buffett

Chapter 9- Learning objectives Explain the difference between a point and an interval estimate Construct and interpret confidence intervals. with a z for the population mean or proportion with a t for the population mean Determine appropriate sample size to achieve specified levels of accuracy and confidence C 2002 The Wadsworth g

Unit Ten Text B 1. Pre-reading Ta 1. Does advertising play an very important role in our life?Why? 2. Have you bought anything advertised? 3. What kind of business do you think advertising is Back

4.1数组的顺序存储结构 4.1.1数组的定义 几乎在所有的高级算法语言中,都有数组类型数据的定义 数组是线性表的推广,本节仅以二维数组为例,给出数组的定义 左式是大家所熟悉的矩阵,即二维数组 a1an2n一个二维数组的逻辑结构可形式地表为:

随着互联网的蓬勃发展, Internet已成为世界上覆盖面最广、规模最大、信息 资源最丰富的计算机网络,网络应用日益普及。作为承载互联网应用的通信网,宏 观上可划分为接入网和核心网两大部分。接入网(AN: Access Network),或用户环 路,主要用来完成用户接入核心网的任务

Binary dependent variables Recall the linear probability model, which can be written as P(=1x)=Bo+xB a drawback to the linear probability model is that predicted values are not constrained to be between 0 and An alternative is to model the proba、,s a function, G(Bo+xB), where 0