1.有“break”的动词短语 break down: a.(机器或车辆)出故障;坏掉e. the telephone system has broken down.电话系统瘫痪 了。b.失败e.g. . Negotiations between the two sides have broken down.双方谈判失败 了
People and issues – Text (A) Text study Background information Words and expressions Text Looking at the text Working with words Listening Listening 1 Listening 2 Listening 3 Personal view – Text (B) Text study Background information Words and expressions Text Looking at the text Working with words Listening 4 Listening 5 Listening Speaking
Ellipsis I In compound sentences 电压的单位是伏特,电流的是安培。 Voltage is measured in volts and current in amperes. 地球吸引月球,月球也吸引地球 The earth attracts the moon and the moon the earth
abandon rate 挂断率(衡量客户服务质量的指标之一,计算方式为:拨入客户服务中心的电话总数中客 户因等候时间过长而挂断的电话数目占总数的百分比) 例:By choosing the right on-hold music, the company has reduced abandon rate by 50%. absenteeism 旷工,缺勤