Unit 11 Insurance Letter 1 1. We wish to refer you to our Order No. 123 for 1000 sets of TCL Colour Television, from which you will see that this order is placed on a CFR basis
Unit 12 Claim and Settlement Points for attention: When making a claim, plan your letter as follows: Begin by regretting the need to complain Mention the date of the order, the date of delivery and the goods complained about