• Chapter 1 At the Travel Agency • Chapter 2 Arrival • Chapter 3 At the Hotel • Chapter 4 Food and Drinks • Chapter 5 Transport

吉林大学：《英语听说》课程电子教案（PPT课件）unit16 At the Hotel 1

吉林大学：《英语听说》课程电子教案（PPT课件）unit17 At the Hotel 2

Chapter 1 Reservation Service Chapter 2 Reception Desk Chapter 3 The Bellman Chapter 4 At the Information Desk Chapter 5 Telephone Operator Chapter 6 Complaints Chapter 7 The Business Center Chapter 8 The Casher Chapter 9 At the Conference Chapter 10 Receiving guests Chapter 11 Chamber Service Chapter 12 Reservation Service Chapter 13 Laundry Service Chapter 14 Miscellaneous Service Chapter 15 Maintenance Service Chapter 16 Reservation Service Chapter 17 Chinese Food Chapter 18 Serving Dishes Chapter 19 Offering Room Serving Chapter 20 At the Bar Chapter 21 Western Food and Buffet Chapter 22 Ways of Paying Chapter 23 At the Arts and Crafts Chapter 24 At the Souvenir Chapter 25 At the Food Shop Chapter 26 At Sing and Dance Hall Chapter 27 At the Health Club Chapter 28 At the Chess Chapter 29 At the Beauty Center

10.1 饭店的企业文化 10.2 饭店的公共关系 10.3 现代饭店的信息管理与电子商务

８．1 饭店财务管理概述 ８．2 饭店成本费用管理 ８．3 饭店收入与利润管理 ８．4 饭店财务分析

６．1 人力资源管理概述 ６．2 饭店人力资源的开发与利用 ６．3 饭店人力资源的激励 ６．4 饭店员工的绩效考评 ６．5 饭店的督导管理

4.1 饭店营销概述 4.2 饭店营销组合策略 4.3 饭店新型营销理念 4.4 饭店营销创新

2.1 饭店组织机构的设置原则和要求 2.2 饭店组织机构的设置 2.3 饭店的管理制度 2.4 饭店计划概述 2.5 饭店计划的编制与实施

科学出版社：高职旅游专业《现代饭店管理概论》课程PPT教学课件（饭店管理 Hotel Management）目录