西方国家工会所要达到的目标以及集体谈判的基本模式和原则是本章需要了 解的一个方面;此外,需要进一步掌握解决劳动争议的基本原则和途径

培训与开发是任何组织在招募与甄选之后必须要做的一项工作。学完本 章内容,要充分理解培训的重要性。在培训管理中,要掌握企业培训和公共部门人力资源 培训的差异性。最后,对管理人员的开发与培训,尤其是其中的培训类型要有一个基本的 了解

一、人员招募的形式 1、内部提升 2、外部招募 二、人员招募的方法 1、内部提升或调职的方法 (1)查阅人事档案资料。 (2)发布工作公告。 (3)执行晋升规划

一、员工激励概述 二、员工激励的理论依据 三、企业员工激励普遍存在的问题 四、员工激励应遵循的基本原则 五、员工激励的主要方式

一、 一个正义的社会必须清楚三件事： 二、第一件事情是：不同的人在从事工作的资质方面是存在个体差异的；（人） 三、第二件事情是：不同的职业需要不同独特资质的人来完成；（职业） 四、第三件事情是：一个社会要想取得高质量的绩效，就必须努力去把每个人安排到最适合他们资质发挥的职业上去（社会/组织）

本章以理论学习为主,同时要了解相关的政策。 保险是一种补偿风险损失,从而减轻损失程度的经济方法。它根据大数法则和概率论 的原理,通过保险人与被保险人签订合同,或者按照国家有关法律规定,收取保险费,建 立专门用途的后备基金,用于补偿自然灾害、意外事故等给被保人带来的经济损失,从而 维护和调节经济,使其正常运行,保证社会的安定和发展

I Orienting employees II The training process 2.1 Why the training business is booming 2.2 The 5-step training & development process 2.3 Training and learning III Motivate the learner 3.1 Analyzing training needs 3.2 Task analysis: assessing new employees’ training needs 3.3 Performance analysis: assessing current employees’ training needs IV Traditional training methods V Electronic training VI Managerial development & training VII Evaluating the training effort

I. Money and Motivation II. Incentives for employees III. Organization wide Variable Pay Plans IV.Developing More Effective Incentive Plans Learning Objectives： Discuss the main incentives for operations employees Describe the main incentives for managers and executives Discuss the pros and cons of incentives for salespeople

I Determining Pay Rates II Establishing Pay Rates III Pricing Managerial and Professional Jobs IV Compensation Trends V Comparable Worth Learning Objectives： List the basic factors in determining pay rates Explain in detail how to establish pay rates Describe how to price managerial and professional jobs Discuss current trends in compensation Establish a pay plan

I The appraisal process I The appraisal process 1.1 Introduction to the appraisal process 1.1 Introduction to the appraisal process 1.2 Appraisal methods 1.2 Appraisal methods 1.3 Appraising performance: problems and 1.3 Appraising performance: problems and solutions solutions II The appraisal interview II The appraisal interview 2.1 Types of interviews 2.1 Types of interviews 2.2 How to conduct the 2.2 How to conduct the appraisal interview appraisal interview III The role of appraisals in III The role of appraisals in managing performance managing performance 3.1 Do appraisals really help 3.1 Do appraisals really help to improve performance? to improve performance? 3.2 The performance management 3.2 The performance management approach approach 3.3 Performance management 3.3 Performance management abroad 3.4 TQM 3.4 TQM-based appraisals based appraisals IV. Summary IV. Summary