Groups. Teams and Effectiveness oGroup: two or more people who interact with each other to accomplish a goal. oTeam: group who work intensively with each other to achieve a specific common goal All teams are groups, BUT, not all groups are teams. o Teams often are difficult to form I Takes time for members to work together. Teams can improve organizational performance Irwin/McGraw-Hill

Organizational Conflict Conflict exists in situations where goals, interests or values of people are incompatible and they block other's efforts to achieve their goals Some level of conflict is inevitable given the wide range of goals in a firm Some conflict is good for organizational performance Too much causes managers to spend much time responding to conflict

Operations Management Refers to the management of the production system that transforms inputs into finished goods and services o Production system: the way a firm acquires inputs then converts and disposes outputs oOperations managers: responsible for the transformation process from inputs to outputs Operations management seeks to increase the quality

1、结构 膨胀水箱多用半透明材料(如塑料)制成 膨胀水箱的上部用一个较细的软管与 水箱的加水管相连,底部通过水管与水 泵的进水侧相连接,通常位置略高于散 热器

1、以“事”为中心,而不是以“人”为中心 2、只能维持组织的生存,不能保证组织的持续发展 3、忽视人的作用,进而导致缺乏激励的要素

一、工作分析是企业招聘人员的基础 二、工作分析是企业培训的基础 三、工作分析是企业绩效考核的基础 四、通过工作分析也可以合理的决定报酬 五、为惩戒员工提供合理的基础

一、人事行政四环节 1 取才 2 用才 3 育才 4 留才

一、提高工人的能力 二、减少流动的可能性 三、提高成本效率

培训游戏—身陷荒岛 游戏背景:私人飞机坠落在荒岛上,只有6 人存活。这时逃生工具只有一个只能容纳一人 的橡皮气球吊篮,没有水和食物。 游戏方法:针对由谁乘坐气球先行离岛的问 题,各自陈诉理由。先复述前一人的理由再申 述自己的理由。最后,由大家根据复述别人逃 生理由的完整与陈述自身理由充分的人,自 决定可先行离岛的人

L. True and False Questions Decision making is a distinct management activity that should be separated from budgeting, directing, and controlling activities. (F) 2. The concept of the relevant range does not apply to fixed costs. (F) 3. A cost formula may not be valid outside the relevant range of activity ( T) 4. The high-low method is generally less accurate than the least-squares regression method for