Clearly defining the project objective Developing a work breakdown structure Developing a network diagram Utilizing a project management methodology called the systems development life cycle for information systems development projects

Performing the steps in the project control process Determining the effects of actual schedule performance on the project schedule Incorporating project changes into the schedule Calculating an updated project schedule Controlling the project schedule

Items to be considered when estimating cost Preparing a baseline budget Cumulating actual costs Determining the earned value of work performed Analyzing cost performance Forecasting project cost at completion Controlling project costs Managing cash flow

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Elements involved in establishing a project plan Identifying and assessing risks Steps in the project control process Actions to be taken when a project is terminated

Suggestions for enhancing personal communications Effective listening Various types of project meetings Formal project presentations Project reports Project documentation Collaborative communication tools

Responsibilities of the project manager Skills needed to successfully manage projects Techniques for developing those skills Approaches to effective delegation Ways the project manager can manage and control changes

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