ChapterllCommunicationThe communicationprocessThe meansof communicationGrapevineBarriersto effectivecommunicationHow canmanagersovercomecommunicationbarriers?
Chapter 11 Communication The communication process The means of communication Grapevine Barriers to effective communication How can managers overcome communication barriers?
NoiseNoiseMessageMessageMessageMessageSenderEncodingChannelDecodingReceiverMessagefeedbackNoiseNoiseExhibit11-1 the Communication Process
Exhibit 11-1 the Communication Process Sender Encoding Channel Decoding Receiver Message Message Message Message feedback Noise Noise Noise Noise Message
WrittencommunicationHVerbal communicationNonverbalcommunication
Written communication Verbal communication Nonverbal communication
Barriers to Effective CommunicationFilteringSelectiveperceptionInformation overloadEmotionsLanguageCommunicationapprehensionPhysicalbarriers
Barriers to Effective Communication Filtering Selective perception Information overload Emotions Language Communication apprehension Physical barriers
Overcoming Barriers to EffectiveCommunicationUsefeedbackSimplify languageFListenactivelyConstrain emotionsWatch nonverbal cues
Overcoming Barriers to Effective Communication Use feedback Simplify language Listen actively Constrain emotions Watch nonverbal cues
Practice:What barriersexist to effectivecommunication?How can managersovercomecommunicationbarriers?
Practice: What barriers exist to effective communication? How can managers overcome communication barriers?