第一节 组织概述 第二节 组织设计的原则 第三节 组织设计的权变因素 第四节 组织设计的基本形式 第五节 学习型组织 第六节 组织变革 第七节 人力资源管理

I. Opening Vignette: Teams & Levi’s: A Poor Fit? II .Work-Flow Analysis and Organizational Structure III. Job Analysis IV. Management Skills Builder: On the spot interview V. Job Design

I The appraisal process I The appraisal process 1.1 Introduction to the appraisal process 1.1 Introduction to the appraisal process 1.2 Appraisal methods 1.2 Appraisal methods 1.3 Appraising performance: problems and 1.3 Appraising performance: problems and solutions solutions II The appraisal interview II The appraisal interview 2.1 Types of interviews 2.1 Types of interviews 2.2 How to conduct the 2.2 How to conduct the appraisal interview appraisal interview III The role of appraisals in III The role of appraisals in managing performance managing performance 3.1 Do appraisals really help 3.1 Do appraisals really help to improve performance? to improve performance? 3.2 The performance management 3.2 The performance management approach approach 3.3 Performance management 3.3 Performance management abroad 3.4 TQM 3.4 TQM-based appraisals based appraisals IV. Summary IV. Summary

I Orienting employees II The training process 2.1 Why the training business is booming 2.2 The 5-step training & development process 2.3 Training and learning III Motivate the learner 3.1 Analyzing training needs 3.2 Task analysis: assessing new employees’ training needs 3.3 Performance analysis: assessing current employees’ training needs IV Traditional training methods V Electronic training VI Managerial development & training VII Evaluating the training effort

I Determining Pay Rates II Establishing Pay Rates III Pricing Managerial and Professional Jobs IV Compensation Trends V Comparable Worth Learning Objectives： List the basic factors in determining pay rates Explain in detail how to establish pay rates Describe how to price managerial and professional jobs Discuss current trends in compensation Establish a pay plan

I. Money and Motivation II. Incentives for employees III. Organization wide Variable Pay Plans IV.Developing More Effective Incentive Plans Learning Objectives： Discuss the main incentives for operations employees Describe the main incentives for managers and executives Discuss the pros and cons of incentives for salespeople

主编：付丽茹、解进强，课件制作：李晓新； • 第一章 物流企业管理概述 • 第二章 物流企业环境分析与战略规划 • 第三章 物流企业组织管理 • 第四章 物流企业文化策略 • 第五章 物流企业质量管理 • 第六章 物流企业人力资源管理 • 第七章 物流企业资本运营 • 第八章 物流企业现代化管理

• 1．员工招聘与录用、培训与开发的程序 • 2．员工培训与开发的类型、内容和评估方法 • 3．员工的报酬与奖励的内容和方法 • 4．文化建设的主要内容和培育方法

了解项目组织设计原则和程序，了解项目人员招聘和选择的方式与方法，了解项目团队的发展阶段和有效团队建设过程，掌握并能运用项目人力资源的激励理论，了解项目经理的作用和素质要求。认识项目沟通的重要性，了解项目沟通过程，掌握项目信息发送的方式与方法，学会写项目报告，了解项目冲突的概念与内容，掌握项目冲突管理方法

第一节 市场营销战略 第二节 生产战略 第三节 研究与开发战略 第四节 财务战略 第五节 人力资源战略 第六节 企业形象与企业文化战略