特殊间题回答技巧 1What should the tour guides do when they discovered that an old man is missing while the group is sightseeing in a tourist resort? () In this case ,the tour guides should first try to find out when and where he was missing and then the national guides and the tour escort should look for him separately while the rest of the group should follow the local quide to proceed with the your (2 If they failed to find him,they should apply to the nearby police station and to his management of the tourist resort for help. (3) In the meantime,they should call up the hotel to find out if the man has been back there. 4) If not,they should phone to report the case to the local travel service and.. (They)should be prepared to deal with possible problems arising from the event. (6) Finally,they should write out a report on the event. 2.What should the tour ides do if someone in the group is suspected of suffering f an infe se? ( n this case,the tour guide must first try to find out the details of the patient's condition. (2) And then,he should report the case to the local travel service and then to the quarantine and epidemic prevention departments. If they cons ary to do exa should tak over n,the tour guide ith the tour leader and persuade the patient to have his health checked and his blood serum tested. 4) If the patient is proved to be infected with contagious disease,he must be isolated for treatment or other measures will be taken according to the requirements of the departments concemed. ⑤1 If the p nt is aforeigner,he wo uired to leave the country ahead of schedule.In this case.the tour guides must help him with the exit formalities. (6) After the event,the tour guide should submit a written report to departments concerned,stating clear the details of the case and measures taken. 3.What should the tour guides do in case a tourist in the group suddenly had a heart attack? (1) If the tourist is surely suffering from heart attack.the tour guide should immediately help him lie down on his head cushioned to rise a bit,and ask his family member to feed him with first-aid medicine he has brought with him so that his condition may improve (2 Then.the tour guide should call an ambulance to help or take the patient to the nearby hospital for treatment (3) In the meantime.he should ask the local travel service to send someone to help. (4 When rescue rearmament is in process,the local guide should ask the
特殊问题回答技巧 1What should the tour guides do when they discovered that an old man is missing while the group is sightseeing in a tourist resort? (1) In this case ,the tour guides should first try to find out when and where he was missing and then the national guides and the tour escort should look for him separately ,while the rest of the group should follow the local guide to proceed with the your . (2) If they failed to find him, they should apply to the nearby police station and to his management of the tourist resort for help. (3) In the meantime, they should call up the hotel to find out if the man has been back there. (4) If not, they should phone to report the case to the local travel service and…. (5) (They) should be prepared to deal with possible problems arising from the event. (6) Finally, they should write out a report on the event. 2. What should the tour guides do if someone in the group is suspected of suffering from an infectious disease? (1) In this case, the tour guide must first try to find out the details of the patient’s condition. (2) And then, he should report the case to the local travel service and then to the quarantine and epidemic prevention departments. (3) If they consider it necessary to do epidemiological examination, the tour guide should talk over the matter with the tour leader and persuade the patient to have his health checked and his blood serum tested. (4) If the patient is proved to be infected with contagious disease, he must be isolated for treatment or other measures will be taken according to the requirements of the departments concerned. (5) If the patient is a foreigner, he would be required to leave the country ahead of schedule. In this case, the tour guides must help him with the exit formalities. (6) After the event, the tour guide should submit a written report to departments concerned, stating clear the details of the case and measures taken. 3. What should the tour guides do in case a tourist in the group suddenly had a heart attack? (1) If the tourist is surely suffering from heart attack, the tour guide should immediately help him lie down on his head cushioned to rise a bit, and ask his family member to feed him with first-aid medicine he has brought with him so that his condition may improve. (2) Then, the tour guide should call an ambulance to help or take the patient to the nearby hospital for treatment. (3) In the meantime, he should ask the local travel service to send someone to help. (4) When rescue rearmament is in process, the local guide should ask the
patient's family member to stay in the hospital. 51 While the patient is staying inthe hospital the loca guide should often com to visit.t the patient is a member of a foreign grouphe should help him with such thing as separating his visa from the group's collective visa,going through the formalities for leaving the hospital after his recovery and booking his home-bound transport ticket etc. (6) Also,he must make good arrangements for sightseeing for the rest of the group. 4.What must the tour guide do if,by any chance,the tourists were robbed when they were on their own? In this case,the tour guide must do the following things: (1) To dial 110 immediately to report the case to the police.stating clear the facts of the case.including whe and how the robbery the features and appearance of the robbers.the names of the tourists and the tourists group.and the distinctive marks of the robbed articles. (2) To report the case to the local travel service for directions (3) To pacify the tourists to proceed with the tour 14) To write out a report,stating clear the nature of the case emergency measures taken a and the opinio nds of th (5) To assist departments concerned to deal with problems arising from the event 5.What precautions should the tour guide take when the group has just checked in at the hotel in orderthat,in case of fire,the tourists may quickly escape with their life? In order that,in case of fire.the tourists may quickly escape danger (1) The tour guide must try and get to know beforehand the route of fire escape and locations of the fire exit and emergency staircase (2) He should bear in mind the fire emergency telephone number(119)and keep ready at hand the room member of the tour escort and all other tourists of the group 6.Supposing the hotel suddenly caught fire and the fire scene is 2 stories below the floor where a tourist group is staying.In these circumstances,how should the tour guide of the group direct the tourists to save themselves? At this critical moment.the tour guide must keep calm to make a sober judgment of the situa n The point of first importance is that,in case offire people must not try to escape by taking the elector and in no case should they leap down from height up the building. (1) If people caught fire on their clothes,they can roll on the floor or slap their bodies with heavy clothing to put out the fire. (2) ple must pass through de oke areas.they must wrap thei odies and cover the ir mouths and noses with wet clothes and creep forward along the walls. (3) If the room door is blocked by fire and people can not run away.they must stop up the chinks of the door with soaked clothes or bedding and splash water to lower
patient’s family member to stay in the hospital. (5) While the patient is staying in the hospital ,the local guide should often come to visit .It the patient is a member of a foreign group ,he should help him with such things as separating his visa from the group’s collective visa, going through the formalities for leaving the hospital after his recovery and booking his home-bound transport ticket etc. (6) Also, he must make good arrangements for sightseeing for the rest of the group. 4. What must the tour guide do if, by any chance, the tourists were robbed when they were on their own? In this case, the tour guide must do the following things: (1) To dial 110 immediately to report the case to the police, stating clear the facts of the case, including when, where and how the robbery was, the features and appearance of the robbers, the names of the tourists and the tourists group, and the distinctive marks of the robbed articles. (2) To report the case to the local travel service for directions. (3) To pacify the tourists to proceed with the tour (4) To write out a report ,stating clear the nature of the case ,emergency measures taken and the opinions and demands of the victims (5) To assist departments concerned to deal with problems arising from the event 5. What precautions should the tour guide take when the group has just checked in at the hotel in order that, in case of fire, the tourists may quickly escape with their life? In order that, in case of fire, the tourists may quickly escape danger, (1) The tour guide must try and get to know beforehand the route of fire escape and locations of the fire exit and emergency staircase (2) He should bear in mind the fire emergency telephone number (119) and keep ready at hand the room member of the tour escort and all other tourists of the group. 6. Supposing the hotel suddenly caught fire and the fire scene is 2 stories below the floor where a tourist group is staying .In these circumstances, how should the tour guide of the group direct the tourists to save themselves? At this critical moment, the tour guide must keep calm to make a sober judgment of the situation .The basic point of first importance is that, in case of fire, people must not try to escape by taking the elector and in no case should they leap down from height up the building. (1) If people caught fire on their clothes, they can roll on the floor or slap their bodies with heavy clothing to put out the fire. (2) When people must pass through dense smoke areas, they must wrap their bodies and cover their mouths and noses with wet clothes and creep forward along the walls. (3) If the room door is blocked by fire and people can not run away, they must stop up the chinks of the door with soaked clothes or bedding and splash water to lower
the temperature At the same time ,they must wave colorful clothes out of the window to call for help 7.What should the tours guide do if,by any chance,the tourists are poisoned by foot? In case the tourists suffer food-poisonin (1)Tour guide shoul tell the tourists to drink plenty of water and try to make them vomit so as to eliminate the toxins from their intestines. (2)Must take them immediately to the hospital for emergency treatment and ask the doctor for a medical certificate (3)He meantime,he should report the case to the local travel service to fix responsibility on the restaurant 8.The tourists of a group requested some time before meal that the Western-food meal reserved for them should be changed to a Chinese-food meal.What should the local guide do in answerto their request? (1)thei quest(for substitution of Ch e food for We stern food) was made hours before the mea the local guide should approach the restaurant and try to meet their requirement as far as possible. (2)If they asked for the change just before the meal.the local guide usually could refuse but must tell them why it could not be changed (3)If they still insisted in maki ves t th eir own expense 4)Their request for additional dishes and beverage(in excess of the set price)could be aranted provided they agreed to cover the extra charge. go to know ,when he was going through the heck-in fo e some fthe uble erve the group had been replaced by triple rooms.How would you solve this problem if you were the local quide of the group (1)Lodging the tourists in triple room's falls short of the requirements provided inn the tour contract,so.if I were the local guide of the group.I must undertake the esponsibility of changing those back to double ro I would take up the matter with the hotel management and req est that they should try their best to space enough double rooms for the group If they were not able to help.I would try other hotels nearby. (3)If all my efforts resulted in failure.I must make an apology too the tourists to seek their understanding.and promise them a suitable pa ayment to make up the difference between the do nd triple rooms so as to persuac de them to do triple rooms (4)For further compensation and apology.I could order a better meal for them or give them some souvenirs,and I should take care of them more attentively so that they would find satisfaction in being cordially treated
the temperature. (4) At the same time ,they must wave colorful clothes out of the window to call for help 7 .What should the tours guide do if, by any chance, the tourists are poisoned by foot? In case the tourists suffer food-poisoning… (1) Tour guide should tell the tourists to drink plenty of water and try to make them vomit so as to eliminate the toxins from their intestines. (2) Must take them immediately to the hospital for emergency treatment and ask the doctor for a medical certificate. (3) He meantime, he should report the case to the local travel service to fix responsibility on the restaurant. 8 .The tourists of a group requested some time before meal that the Western-food meal reserved for them should be changed to a Chinese-food meal .What should the local guide do in answer to their request? (1)If their request (for substitution of Chinese food for Western food) was made 3 hours before the meal, the local guide should approach the restaurant and try to meet their requirement as far as possible. (2)If they asked for the change just before the meal, the local guide usually could refuse but must tell them why it could not be changed. (3)If they still insisted in making the change, the local guide could suggest that they order the meal themselves at their own expense. 4) Their request for additional dishes and beverage (in excess of the set price) could be granted provided they agreed to cover the extra charge. 9.The local guide of a group just go to know ,when he was going through the check-in formalities in the hotel ,that some of the double rooms they reserved for the group had been replaced by triple rooms .How would you solve this problem if you were the local guide of the group ? (1)Lodging the tourists in triple room’s falls short of the requirements provided inn the tour contract, so, if I were the local guide of the group, I must undertake the responsibility of changing those back to double rooms. (2)First, I would take up the matter with the hotel management and request that they should try their best to space enough double rooms for the group .If they were not able to help, I would try other hotels nearby. (3)If all my efforts resulted in failure, I must make an apology too the tourists to seek their understanding, and promise them a suitable payment to make up the difference between the double and triple rooms so as to persuade them to make do with the triple rooms (4)For further compensation and apology, I could order a better meal for them or give them some souvenirs, and I should take care of them more attentively so that they would find satisfaction in being cordially treated
10.A foreign tourist requested that the tour guide should buy something for him nd have it shipped his country.What is the proper way for the tour guide to deal with his request? In dealing with this kind of request form the tourists. (1) The tour guide should first try to find an excuse to refuse tactfully. 12 If it is hard to refuse at the insistent requests of the tourist.he should report the atter to his superior nd ask for instructions Then.he must get enough money from the tourist for purchase and shipping When shipping is made,he should mail the original copies of the consignment bill and the receipt of purchase to the tourist while keeping the duplicates for future. 11.What can the tor rguide do to p event the tourists gettingsick? lo ensure that the to ourists will not get sick,the following precautions are necessary When planning the sightseeing program for the group,the age and physical constitutions of the majority of the group members must be taken into account and margins of time must be left for relaxation as well as for sightseeing. Sometimes.the tour guide's advice against drinking the unboiled tab water in the otel roc ying food nstreet peddlers is 3 In changeable weather,the tour guide should often announce weather forecasts for the next day so that the tourists may choose to dress themselves accordingly or bring an umbrella with them in a rainy day.AT dry season;drinking more water and eating more fruit are also advisable. 12.A tourists group scheduled to arrive this morning is reposted to be delayed til tomorrow before dinner and so the time of its stay in the local city will be short ended by one and a half days What should the local guide do to cope with the change? (1)In this case,the local quide ust.first of all,notify eople concerned to cancel earlier arrangements off mea s and n otel accommodations for today and (2)Reconfirm the reservations of meals and hotel accommodations for tomorrow and the transport tickets for the next destination. (3)The sightseeing program for the group must also be altered accord kingly,While the tourist resort of less importance can be skipped over.those of major importance must be retaine (4)If time is too short.priority must be given to the tourist resorts that are typical of the local features. 13,Sometimes a travel service would have no alternative but put a tourist group on an extra flight to leave ahead of schedule because the e is a shortage on the regular flight .Under these circums ar ces,how can the local guide manage to get understandings from the tourists? (1)In these circumstances,the local guide should first talk over the matter with the national guide and tour escort and try to get cooperation and support from them
10.A foreign tourist requested that the tour guide should buy something for him and have it shipped to his country .What is the proper way for the tour guide to deal with his request? In dealing with this kind of request form the tourists… (1) The tour guide should first try to find an excuse to refuse tactfully. (2) If it is hard to refuse at the insistent requests of the tourist, he should report the matter to his superior and ask for instructions. (3) Then, he must get enough money from the tourist for purchase and shipping .When shipping is made, he should mail the original copies of the consignment bill and the receipt of purchase to the tourist while keeping the duplicates for future. 11. What can the tour guide do to prevent the tourists getting sick? To ensure that the tourists will not get sick, the following precautions are necessary: (1) When planning the sightseeing program for the group, the age and physical constitutions of the majority of the group members must be taken into account and margins of time must be left for relaxation as well as for sightseeing. (2) Sometimes, the tour guide’s advice against drinking the unboiled tab water in the hotel rooms and buying food from street peddlers is necessary. (3) In changeable weather, the tour guide should often announce weather forecasts for the next day so that the tourists may choose to dress themselves accordingly or bring an umbrella with them in a rainy day .AT dry season; drinking more water and eating more fruit are also advisable. 12. A tourists group scheduled to arrive this morning is reposted to be delayed till tomorrow before dinner and so the time of its stay in the local city will be short ended by one and a half days .What should the local guide do to cope with the change? (1)In this case, the local guide must, first of all, notify people concerned to cancel earlier arrangements off meals and hotel accommodations for today and … (2)Reconfirm the reservations of meals and hotel accommodations for tomorrow and the transport tickets for the next destination. (3)The sightseeing program for the group must also be altered accord kingly .While the tourist resort of less importance can be skipped over ,those of major importance must be retained. (4)If time is too short, priority must be given to the tourist resorts that are typical of the local features. 13、Sometimes a travel service would have no alternative but put a tourist group on an extra flight to leave ahead of schedule because there is a shortage of space on the regular flight .Under these circumstances, how can the local guide manage to get understandings from the tourists? (1) In these circumstances, the local guide should first talk over the matter with the national guide and tour escort and try to get cooperation and support from them
(2) In the meantime,he should find out the persons of great influence in the group d try to talk them into consen (3) Then.he shoul honestly announce thereal situation to the tourists and sincerely apologize for the change so as ask for their forgiveness and understandings. 4) For further apologies.a substantial compensation could be made if necessary. (5) Besides.the local quide must make full use of fulfilling the scheduled sightseeino program. 14.As the road to the tourist resort is impassable,a tourist group has to cancel its one-day tour to the place and this has made the tourists feel quite unhappy.How can the local guide solve this problem? (1)The local guide must arrange anther activity as a substitute (2He should y his best to arouse people's interest in the new arrangement with his eloquent and interesting speech (3)He should ask the national guide to report the matter to the tour organizer travel service for a final decision. 15、Supporting that, whe n you get to the train station the tourists s group you are eet has been waiting there for a long time;the tourists are very unhappy abou waiting and the tour escort also blame you for being late.What would you do in this case if you were the local guide of the group? (1)In this case.I must make an apology to the tour escort.the national quide and all the tourists for my com ina late ()must tell the true reason why was delaye and assure ther of my sincerity to do a good job for the group. (3)To make amends for my error.I should make full use off the time to fulfill the sightseeing program so as to get understandings from the tourists. (4)And,if necessary.I should give them a substantial compensation 16 A tourist in the group told you that he didn't want to share a room with others and asked for a separate room for his own.How would you solve the problem? .In this case I must first try tofind out why the tourist made the request.If the reason is that the two-room mate were not getting a good well with each other.I would ask the our escort to mediate between the help then n ask the e escort to opinions or in habits and customs.I would ask the tour escort t o mediate betv n them or try to help them exchange rooms with somebody else in the group ● If the tour escort failed to settle the problem,I can ask for an extra single room from the hotel provides it's available.But.I must make it clean to that tourist beforehand that he should pay for it because the general rule is that person who asks for should pay 17What must the tour guide do in case the group has failed to catch the flight? In case the group has flight.the tour quide must do the following: .He must report the matter immediately to the leaders of his travel service to ask for help
(2) In the meantime, he should find out the persons of great influence in the group and try to talk them into consent. (3) Then, he should honestly announce the real situation to the tourists and sincerely apologize for the change so as ask for their forgiveness and understandings. (4) For further apologies, a substantial compensation could be made if necessary. (5) Besides, the local guide must make full use of fulfilling the scheduled sightseeing program. 14、As the road to the tourist resort is impassable, a tourist group has to cancel its one-day tour to the place and this has made the tourists feel quite unhappy. How can the local guide solve this problem? (1)The local guide must arrange anther activity as a substitute. (2)He should try his best to arouse people’s interest in the new arrangement with his eloquent and interesting speech. (3)He should ask the national guide to report the matter to the tour organizer travel service for a final decision. 15、Supporting that ,when you get to the train station ,the tourists group you are meet has been waiting there for a long time ;the tourists are very unhappy about waiting and the tour escort also blame you for being late .What would you do in this case if you were the local guide of the group? (1)In this case, I must make an apology to the tour escort, the national guide and all the tourists for my coming late. (2)I must tell them the true reason why I was delayed and assure them of my sincerity to do a good job for the group. (3)To make amends for my error, I should make full use off the time to fulfill the sightseeing program so as to get understandings from the tourists. (4)And, if necessary, I should give them a substantial compensation. 16 A tourist in the group told you that he didn’t want to share a room with others and asked for a separate room for his own. How would you solve the problem? ⚫ In this case I must first try to find out why the tourist made the request. If the reason is that the two-room mate were not getting a good well with each other, I would ask the tour escort to mediate between them or try to help them ask the escort to opinions or in habits and customs, I would ask the tour escort to mediate between them or try to help them exchange rooms with somebody else in the group. ⚫ If the tour escort failed to settle the problem, I can ask for an extra single room from the hotel provides it’s available. But, I must make it clean to that tourist beforehand that he should pay for it because the general rule is that person who asks for should pay. 17What must the tour guide do in case the group has failed to catch the flight? In case the group has flight, the tour guide must do the following: ⚫He must report the matter immediately to the leaders of his travel service to ask for help
.He must consult the airline and try to arrange another flight for the group to leave tat an tourist while they are detained so as relieve them from anxiety. .Then,he must inform the travel service in the next destination city so that they may alter tour program for the group accordingly. And.of cause.he must write out a report to find out the cause of the event and to where responsbility lies so that the wrong-doer should answer for the losses incurred. 18What should the local guide do if a Chinese American(an American citizen of Chinese origin)lost his passport while the group is sightseeing in Guangzhou? In this case the cguide must apply him nfor a ne American passport and a new visa to China The expense incurred from this must be bome by the person concerned .To help him apply for a new American the local guide must first get a certification of loss from the local travel service and ask the tourist to get his photo ready for use. .With the certificate of loss from the Guangzhou Public Security Bureau and ask the case to the for an official of loss .With the certificate of loss from the Guangzhou Public Security Bureau,the tourist should go to America Consulate in Guangzhou to apply for a new American passport. 19.What should the tou uide do if an American Chinese lost his passport while the group is sights eing in Gu angzno In this case,the local guide must help him apply for a new Chinese passport and a new visa to the United States. To apply for a new Chinese passport,the tourist must first get his photos ready for 。And the local g uide a cerificate of oss fromhis travel service 。With the certif ficate of loss form the travel service,the tourist must go personally to the Publish Security Bureau of Guangzhou Province to report the loss and apply for a new Chinese passport. .Then,with the new passport,the tourist should apply to the American Consulate in Guangzhou for an entry visa to the US. 20.A native Chinese in a tourist group lost his identity card and the group is going to travel by plane.What should the tour quide do to deal with the case? The tour quide should first ask the local servioe to write out a letter of certification to prove the loss ●Nith the letter of w n by the local t the tou ust perso eport to will be settled after the tour according to the stipulations of the tour contract.the loca publish The local public security bureau will verify the case and issue a certificate to prove his identity
⚫He must consult the airline and try to arrange another flight for the group to leave tat an earliest possible time. ⚫He must have the meals, hotel accommodations and sightseeing well arranged for the tourist while they are detained so as relieve them from anxiety. ⚫Then, he must inform the travel service in the next destination city so that they may alter tour program for the group accordingly. ⚫And, of cause, he must write out a report to find out the cause of the event and to ascertain where responsibility lies so that the wrong –doer should answer for the losses incurred. 18What should the local guide do if a Chinese American (an American citizen of Chinese origin) lost his passport while the group is sightseeing in Guangzhou? In this case, the local guide must help him apply him for a new American passport and a new visa to China. The expense incurred from this must be borne by the person concerned. ⚫To help him apply for a new American the local guide must first get a certification of loss from the local travel service and ask the tourist to get his photo ready for use. ⚫With the certificate of loss from the Guangzhou Public Security Bureau and ask the case to the for an official of loss ⚫With the certificate of loss from the Guangzhou Public Security Bureau, the tourist should go to America Consulate in Guangzhou to apply for a new American passport. 19. What should the tour guide do if an American Chinese lost his passport while the group is sightseeing in Guangzhou? In this case, the local guide must help him apply for a new Chinese passport and a new visa to the United States. ⚫ To apply for a new Chinese passport, the tourist must first get his photos ready for use. ⚫ And the local guide must get a certificate of loss from his travel service. ⚫ With the certificate of loss form the travel service, the tourist must go personally to the Publish Security Bureau of Guangzhou Province to report the loss and apply for a new Chinese passport. ⚫ Then, with the new passport, the tourist should apply to the American Consulate in Guangzhou for an entry visa to the US. 20. A native Chinese in a tourist group lost his identity card and the group is going to travel by plane. What should the tour guide do to deal with the case? ⚫ The tour guide should first ask the local service to write out a letter of certification to prove the loss. ⚫ With the letter of written by the local travel service, the tourist must personal report to will be settled after the tour according to the stipulations of the tour contract. the local publish ⚫ The local public security bureau will verify the case and issue a certificate to prove his identity
o If he failed to get the certificate from the public security bureau.the tour quide should accounts 21 When a foreign tourist group arrived in the airport in China,a tourist in the group discovered that his luggage was missing.What should the local guide do to help him? In case.the local quide should take the tourist to the Lost Luggage Registration Office of the a airport to report and register the oss inquire about the result of their search for the luggage. .When the luggage is not found for the moment,the local guide should help the tourist to buy the daily necessities. If eventually they give it up for lost.the local guide should help the tourist to claim compensation from the airline 22.What should the tour guide do if the tourists are greatly discontented with the meals they have been served during their stay in a city? .The tour guide should earnestly listen to and write down the opinion and complaints of ort the mrto the loa trav rnehotel orrestn tha they would make important or take possible remedial to apologize to the tourist. Also.he should make a study of people's like and dislike. cdoto take caro of the tounst who re llable to kness? .To take good care of the tourists who are liable to carsickness,airsickness or seasickness,the national guide should warm them not to eat too much before traveling. He should remind them to take a right dose before carsickness preventive,but must warm them of of thedrug because much carsickness is harmful to health. her igning seats on the bus or plane.that less shaky positio should be reserved for them. When the group is traveling long distance by plane or train,the national guide should ask the attendant to help look after them. 24.What should the tour guide do if a tourist in the group fainted away for heatstroke? If a tourist in the group fainted away for heatstroke,the tour guide should help him lie down on his back at a cool and shady place and unbutton his collar and loosen his waist-belt. Then he should feed him some salted drinks and heatstroke preventive f they are n the painter r ble a while. But if his condition is very serious,he must be taken to the hospital
⚫ If he failed to get the certificate from the public security bureau , the tour guide should arrange for him to travel fares should be paid by the said tourist and final accounts 21 When a foreign tourist group arrived in the airport in China, a tourist in the group discovered that his luggage was missing. What should the local guide do to help him? ⚫ In case, the local guide should take the tourist to the Lost Luggage Registration Office of the airport to report and register the loss. ⚫ While the grope is vesting the local city, the local guide should often call the airport to inquire about the result of their search for the luggage. ⚫ When the luggage is not found for the moment, the local guide should help the tourist to buy the daily necessities. ⚫ If eventually they give it up for lost, the local guide should help the tourist to claim compensation from the airline. 22. What should the tour guide do if the tourists are greatly discontented with the meals they have been served during their stay in a city? ⚫ The tour guide should earnestly listen to and write down the opinion and complaints of the tourists. ⚫ And report the matter to the local travel service and the hotel or restaurants so that they would make important or take possible remedial to apologize to the tourist. ⚫ Also, he should make a study of people’s like and dislike. 23. What should the national guide do to take care of the tourists who are liable to carsickness, airsickness or seasickness? ⚫ To take good care of the tourists who are liable to carsickness, airsickness or seasickness, the national guide should warm them not to eat too much before traveling. He should remind them to take a right dose before carsickness preventive, but must warm them of the contradictions of the drug because much carsickness is harmful to health. ⚫ When assigning seats on the bus or plane, that less shaky position should be reserved for them. ⚫ When the group is traveling long distance by plane or train, the national guide should ask the attendant to help look after them. 24. What should the tour guide do if a tourist in the group fainted away for heatstroke? ⚫ If a tourist in the group fainted away for heatstroke, the tour guide should help him lie down on his back at a cool and shady place and unbutton his collar and loosen his waist-belt. ⚫ Then he should feed him some salted drinks and heatstroke preventive if they are available ⚫ When the painter condition is still serious, he can just let him sit or lie down to rest for a while. ⚫ But if his condition is very serious, he must be taken to the hospital
25.What should the tour guide advise the tourists to do in order that they would be safe from harm or attack while they are staying in the hotel? To ensure that the tourists are safe from harm or atack wile they are in the hotel,the tou guide should advise the tourists. That they must lodge their valuables in the safes of hotel instead of carrying them in their person or just leaving them about in the hotel room. And that they should always laves their doors fastened when doing in and out of and must not allow strangersor people who claim to be hotel workers to come In addition,the tour guide should advise the tourists against changing their money with private money-changers so that they should not be fooled and cheated by evil people. 26.Alocal guide follows the original schedule and got to the airport in time to mee the group.However,when the plane came in,the grope didn't turn up.What should he do now? He should immediately try to get in touch with people in his office to find out the reason If thegrope isdelayed for.he should keepon wating in the airpor If it is delayed for a long time,he must work out a new sightseeing program for the group according to the arrangement of the departments concerned. 27 a local quide had taken over a c roup at the air port but, when they arrived at the hotel h ediscovered that he en a wrong group。 What sh uld he do to solve the problem? He should first seek the cause of the mistakes and. Try to find out where his group is and if it was taken away by mistakes so that he may one of his gues and they all act as a locaguide they don'tneed to change ● Then he should honey explain whole things to the tourist and sincerely apologize for the mistakes. 28.When a group had finished its scheduled itinerary and was going to leave China n the group requ sted that they would stay behind to proce ed with the tour.What should the national guide do to help them? The national quide should ask the tour organizer travel service for instruction and give them necessary assistance.He should get a letter of certification from the local travel service.have their passport and the collective visa of the grope ready and then to the local If theourist uide service and other service the National guide should help them concluded a new contract with the travel service. 29.Supposing the tour bus of a group was turned over and three people were
25. What should the tour guide advise the tourists to do in order that they would be safe from harm or attack while they are staying in the hotel? To ensure that the tourists are safe from harm or attack wile they are in the hotel, the tour guide should advise the tourists. ⚫ That they must lodge their valuables in the safes of hotel instead of carrying them in their person or just leaving them about in the hotel room. ⚫ And that they should always leaves their doors fastened when doing in and out of their rooms and must not allow strangers or people who claim to be hotel workers to come into their rooms, especially at night. ⚫ In addition, the tour guide should advise the tourists against changing their money with private money-changers so that they should not be fooled and cheated by evil people. 26. A local guide follows the original schedule and got to the airport in time to meet the group. However, when the plane came in, the grope didn’t turn up. What should he do now? ⚫ He should immediately try to get in touch with people in his office to find out the reason. ⚫ If the grope is delayed for only a short time, he should keep on waiting in the airport. ⚫ If it is delayed for a long time, he must work out a new sightseeing program for the group according to the arrangement of the departments concerned. 27 A local guide had taken over a group at the air port but ， when they arrived at the hotel ， he discovered that he had taken a wrong group。 What should he do to solve the problem？ ⚫ He should first seek the cause of the mistakes and 。。。 ⚫ Try to find out where his group is and if it was taken away by mistakes so that he may get in touch with it without delay。 ⚫ If his grope was taken by one of his colleagues and they all act as a local guide ，they don’t need to change。 ⚫ Then he should honey explain whole things to the tourist and sincerely apologize for the mistakes。 28. When a group had finished its scheduled itinerary and was going to leave China, several tourists in the group requested that they would stay behind to proceed with the tour. What should the national guide do to help them? ⚫ The national guide should ask the tour organizer travel service for instruction and give them necessary assistance. He should get a letter of certification from the local travel service, have their passport and the collective visa of the grope ready and then to the local public security. ⚫ If the tourist need continue guide service and other service ， the National guide should help them concluded a new contract with the travel service。 29. Supposing the tour bus of a group was turned over and three people were
seriously iniured and several were slightly wounded.What would you do in this case ifyou were thoof th group? At this critical moment of life and death,I must lose no time in arranging first-aid treatment s for the wounded. I must keep the accident scene intact and call department concerned for help. At the same time.I should report the accident to the travel service and. Try to placate the tourist of the group Finally,I should write out a report about the accident 30.What should the tour guide do in order to guard against traffic accidents during the tour? In order to avoid accident,the tour guide should do as follows .Before setting out meet the group the tour guide should ask the driver to check and make sure that the bus is in good condition or request the be changed if any breakdown has not been fixed. .When driver in bad weather or on rough or heavily trafficked road,the tour guide should warn the driver not to driver his bus and.. tour is nning the sighting program,he must leave adequate When occasion requires.the tour guide should advise the driver against allowing other drivers to driver his bus and.. When the driver is at work.stop him from having alcoholic drink 31.What must the tour guide do in order that the tourists should not be poisoned by food? To guard against the accident of food-poisoning. .The tour guide must reserve meals for the group in the restaurants that are designated for tourist groups and. Warn the to ist buy any food fromstreet peddle If the food served in the restaurant is found tuming bad or unclean.The tour guide must ask to change it without delay 32.What should the tour guide do if a tourist from Taiwan reported that his Travel Permit for taiwar where to be fo In this case,the tour guide should have a le etter or certi service to prove the loss and ask the tourist to have photo taken.With the tour letter written by the local travel service and the identity certificate and photos of the tourist,the tour quide should take him to report the local travel security bureau at the municipal leave. which will verify his identity and give him a provisional Entry and Exit Permit that is valid just on one occas 33.What should the national guide do if someone in the group failed to get his luggage back from the luggage conveyer belt in the airport? (1)The national guide should take the tourist to the Lost and Found Office of the airport to
seriously injured and several were slightly wounded. What would you do in this case if you were the tour guide of the group? ⚫ At this critical moment of life and death, I must lose no time in arranging first-aid treatment s for the wounded. ⚫ I must keep the accident scene intact and call department concerned for help. ⚫ At the same time, I should report the accident to the travel service and. ⚫ Try to placate the tourist of the group ⚫ Finally, I should write out a report about the accident. 30. What should the tour guide do in order to guard against traffic accidents during the tour? In order to avoid accident, the tour guide should do as follows: ⚫ Before setting out meet the group , the tour guide should ask the driver to check and make sure that the bus is in good condition or request the be changed if any breakdown has not been fixed. ⚫ When driver in bad weather or on rough or heavily trafficked road ,the tour guide should warn the driver not to driver his bus and … ⚫ When the tour guide is planning the sighting program, he must leave adequate margins of time to allow the journey. ⚫ When occasion requires , the tour guide should advise the driver against allowing other drivers to driver his bus and … ⚫ When the driver is at work, stop him from having alcoholic drink. 31. What must the tour guide do in order that the tourists should not be poisoned by food? To guard against the accident of food – poisoning, ⚫ The tour guide must reserve meals for the group in the restaurants that are designated for tourist groups and … ⚫ Warn the tourist not to buy any food from street peddlers. ⚫ If the food served in the restaurant is found turning bad or unclean , The tour guide must ask to change it without delay 32. What should the tour guide do if a tourist from Taiwan reported that his Travel Permit for Taiwan Compatriot was nowhere to be found? In this case, the tour guide should have a letter of certification writing by the local travel service to prove the loss and ask the tourist to have photo taken. With the tour letter written by the local travel service and the identity certificate and photos of the tourist, the tour guide should take him to report the local travel security bureau at the municipal leave, which will verify his identity and give him a provisional Entry and Exit Permit that is valid just on one occasion. 33、What should the national guide do if someone in the group failed to get his luggage back from the luggage conveyer belt in the airport? (1) The national guide should take the tourist to the Lost and Found Office of the airport to
register the loss.The tourist must produce his air-ticket and luggage claim and fill out a (2)The so that they may contact the airport,the airline and the travel service in the preceding city for help. e tour guide do if a couple of husband and his wife in the group ir meal in their hotel room? (1)In this case the tour guide can ask the tour escort to help persuade them to have their meal with the group. (2)If they still insist in having ther meal in their room,the tour quide can tell them that they can ra room se th the ote restau rant a thei wn expense and that the 35.What should the tour guide do if someone in the group intends to give up the sightseeing tour and they behind in the hotel for a rest because he is not feeling well? When someone in the group is sick and is not able to join the group fors sightse eing (1)The tour guide should let him stay behind in the hotel for a rest.He should not urge him to join the group for sightseeing. (2)He should reserve a lunch for him in the hotel restaurant or arrange a room service for him if necessary. (3)He should tell the tourist her way of getting in touch with the doctor in the hote and (4)Ask the hotel house-keeper to help take care of him. (5)When back from sightseeing.the tour guide should go to see him and inquire after his health so as to know concern for him. 36.What should the tour guide do if a foreign tourist in the group insists that,for a certain reason,he must stop travelling and leave China for home ahead of schedule? (1)Usually such request of the tourist should be granted,but the unused part of the service charge include in the travel fare will not be refunded or will be partly refunded according to the atte to people con emed in the local trave who will the domestic tour organizer travel service. (2)With the consent of the domestic tour organizer travel service,the tour guide should help the tourist with such things as separating his visa from the group's collective visa. booking his home-bound transport ticket and going through other formalities for leaving the group.ALL the expense inc urred from these m be borne by the tourist himself. 37.While a group was sightseeing,a photograph-lover in the group said that he didn't want to join and keep moving on with the group.How would you respond if you were the local quide of the group?
register the loss. The tourist must produce his air-ticket and luggage claim and fill out a Lost Luggage Registration From. (2) Then, the national guide should report the matter to the local travel service leadership so that they may contact the airport, the airline and the travel service in the preceding city for help. 34、What can the tour guide do if a couple of husband and his wife in the group asked to have their meal in their hotel room? (1)In this case the tour guide can ask the tour escort to help persuade them to have their meal with the group. (2)If they still insist in having their meal in their room, the tour guide can tell them that they can order a room service with the hotel restaurant at their own expense and that the service charge they have paid for the tour is not to be refunded. 35、What should the tour guide do if someone in the group intends to give up the sightseeing tour and they behind in the hotel for a rest because he is not feeling well? When someone in the group is sick and is not able to join the group for sightseeing, (1) The tour guide should let him stay behind in the hotel for a rest. He should not urge him to join the group for sightseeing. (2) He should reserve a lunch for him in the hotel restaurant or arrange a room service for him if necessary. (3) He should tell the tourist her way of getting in touch with the doctor in the hotel and…… (4) Ask the hotel house-keeper to help take care of him. (5) When back from sightseeing, the tour guide should go to see him and inquire after his health so as to know concern for him. 36、What should the tour guide do if a foreign tourist in the group insists that, for a certain reason, he must stop travelling and leave China for home ahead of schedule? (1)Usually such request of the tourist should be granted, but the unused part of the service charge include in the travel fare will not be refunded or will be partly refunded according to the stipulations of matter to people concerned in the local travel service, who will consult the domestic tour organizer travel service. (2)With the consent of the domestic tour organizer travel service, the tour guide should help the tourist with such things as separating his visa from the group’s collective visa, booking his home-bound transport ticket and going through other formalities for leaving the group. ALL the expense incurred from these must be borne by the tourist himself. 37、While a group was sightseeing, a photograph-lover in the group said that he didn’t want to join and keep moving on with the group. How would you respond if you were the local guide of the group?