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《Integrating The Lean Enterprise》REFERENCES

Portions of this presentation were adapted from the following: Ostroff, Frank, The Horizontal Organization (New York, Oxford University Press, 1999) Hammer, Michael, Beyond Reengineering (New York, HarperBusiness, 1996) Hammer, Michael, "Process Management and the Future of Six Sigma", MIT Sloan Management Review (42: 2, Winter 2002) Majchrzak, Ann and Qianwei Wang,
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