《商务英语》课程教学资源：统一命题大纲

一、根据给出的汉语词义写出对应的英语词。该词的首字母已给出。(每小题 0. 5 分，共 10 分) 1. 不合；分歧 n. c______ 2. 可用的 adj. a______

一、词汇和语法（本大题共 20 小题，每小题 1 分，共 20 分） 根据句子的意思选择一个正确的答案，错选、多选或未选均无分。 1. The furniture in her room is quite different from ____________ in the exhibition hall. A. that B. that one C. these D. those ones

一、请根据给出的汉语词义写出对应的英语词。该词的首字母已给出(每小题 0.5 分，共 10 分) 1 不可避免的 adj. i______ 2 可获利的；赚钱的 adj. p______

一、词汇和语法（本大题共 20 小题，每小题 1 分，共 20 分） 根据句子的意思选择一个正确的答案。答案标在答题纸上。 1．I keep my reference books near my desk for _______. A．convention B．convenience C．conference D．confidence

第一部分 选择题（共 50 分） (一) 词汇和语法(本大题共 20 小题，每小题 1 分，共 20 分) 根据句子的意思选择一个正确的答案。答案标在答题纸上。 1.Flight nineteen from New York and Washington is now arriving at _____. A. the two gate B. gate two C. the gate two D. second gate

abandon rate 挂断率（衡量客户服务质量的指标之一，计算方式为：拨入客户服务中心的电话总数中客 户因等候时间过长而挂断的电话数目占总数的百分比） 例：By choosing the right on-hold music, the company has reduced abandon rate by 50%. absenteeism 旷工，缺勤

Electronic Commerce Prentice Hall © 2006 2 Learning Objectives 1. Discuss the major steps in developing an EC application. 2. Describe the major EC applications and list their major functionalities

Electronic Commerce Prentice Hall © 2006 2 Starting a New Online Business • Creating a New Company or Adding an Online Project – Step 1: Identify a consumer or business need in the marketplace – Step 2: Investigate the opportunity – Step 3: Determine the business owner’s ability to meet the need

Electronic Commerce Prentice Hall © 2006 2 Learning Objectives 1. Describe the strategic planning process. 2. Describe the purpose and content of a business plan. 3. Understand how e-commerce impacts the strategic planning process. 4. Understand how EC applications are formulated, justified, and prioritized