Chapter 10 Complex Decisions and Artificial Intelligence The Strategic Management of Information Technology
The Strategic Management of Information Technology Chapter 10 Complex Decisions and Artificial Intelligence
Transaction Processing System Input Process Output Systems Development Communication Information
Transaction Processing System Input Process Output Information Communication Systems Development
Process flow Process flow/elements Components/Elements Responsibilities
Process Flow Process Flow/Elements Components/Elements Responsibilities
Overview Business problems Complex, less structured Data Non-numerical, messy, complex relationship Artificial Intelligence Goal is to make computers"think,like humans
Overview Business Problems – Complex, less structured Data – Non-numerical, messy, complex relationship Artificial Intelligence – Goal is to make computers “think” like humans
Specialized Problems Diagnostic Speed Consistency T raining
Specialized Problems Diagnostic Speed Consistency Training
Building Expert Systems Knowledge Base Knowledge Engineers ase-Based Reasoning Limitations of expert Systems
Building Expert Systems Knowledge Base Knowledge Engineers Case-Based Reasoning Limitations of Expert Systems
Expert System Expert Symbolic and/or Numeric Knowledge Knowledge Base Expert Decisions made by non-experts
Expert System Expert Symbolic and/or Numeric Knowledge Knowledge Base Expert Decisions made by non-experts
Decision Support System Compared to Expert System DSS ESS Goal Help user make Provide expert Decision Advice Method Data Asks Questions Model Applies rules and Presentation explains Type of General, limited by Narrow Domain user Problems
Decision Support System Compared to Expert System DSS ESS Goal Help User Make Decision Provide Expert Advice Method Data Model Presentation Asks Questions Applies rules and Explains Type of Problems General, limited by user Narrow Domain
Building Expert Systems Shell= Tool to build Expert System Knowledge Engineer Builds Cooperative Expert Key Components Knowledge Base Information Engineer applies rules to new data for each conclusion Custom Program, Shell, or Pre-packaged
Building Expert Systems Shell = Tool to Build Expert System Knowledge Engineer Builds Cooperative Expert Key Components: – Knowledge Base – Information Engineer applies rules to new data for each conclusion Custom Program, Shell, or Pre-packaged
Additional lssues to consider Pattern Recognition/Neural Nets Voice and Speech Recognition Language Comprehension Massively Parallel Computers Robotics and motion Statistics, Uncertainty, Fuzzy Logic
Additional Issues to Consider Pattern Recognition/Neural Nets Voice and Speech Recognition Language Comprehension Massively Parallel Computers Robotics and Motion Statistics, Uncertainty, Fuzzy Logic