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一、词汇和语法(本大题共 20 小题,每小题 1 分,共 20 分) 根据句子的意思选择一个正确的答案。答案标在答题纸上。 1.I keep my reference books near my desk for _______. A.convention B.convenience C.conference D.confidence
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第一部分 选择题(共 50 分) (一) 词汇和语法(本大题共 20 小题,每小题 1 分,共 20 分) 根据句子的意思选择一个正确的答案。答案标在答题纸上。 1.Flight nineteen from New York and Washington is now arriving at _____. A. the two gate B. gate two C. the gate two D. second gate
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abandon rate 挂断率(衡量客户服务质量的指标之一,计算方式为:拨入客户服务中心的电话总数中客 户因等候时间过长而挂断的电话数目占总数的百分比) 例:By choosing the right on-hold music, the company has reduced abandon rate by 50%. absenteeism 旷工,缺勤
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Electronic Commerce Prentice Hall © 2006 2 Learning Objectives 1. Discuss the major steps in developing an EC application. 2. Describe the major EC applications and list their major functionalities
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Electronic Commerce Prentice Hall © 2006 2 Starting a New Online Business • Creating a New Company or Adding an Online Project – Step 1: Identify a consumer or business need in the marketplace – Step 2: Investigate the opportunity – Step 3: Determine the business owner’s ability to meet the need
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Electronic Commerce Prentice Hall © 2006 2 Learning Objectives 1. Describe the strategic planning process. 2. Describe the purpose and content of a business plan. 3. Understand how e-commerce impacts the strategic planning process. 4. Understand how EC applications are formulated, justified, and prioritized
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Electronic Commerce Prentice Hall © 2006 2 Learning Objectives 1. Understand the shifts that are occurring with regards to non-cash and online payments. 2. Discuss the players and processes involved in using credit cards online. 3. Discuss the different categories and potential uses of smart cards
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Electronic Commerce Prentice Hall © 2006 2 Learning Objectives 1. Define the various types of e-auctions and list their characteristics. 2. Describe the processes involved in conducting forward and reverse e-auctions. 3. Describe the benefits and limitations of e-auctions. 4. Describe some unique e-auction models
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Electronic Commerce Prentice Hall © 2006 2 Learning Objectives 1. Describe e-government to citizens (G2C), to businesses (G2B), and to others. 2. Describe various e-government initiatives. 3. Discuss online publishing, e-books, and blogging. 4. Describe e-learning and virtual universities. 5. Describe knowledge management and dissemination as
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Electronic Commerce Prentice Hall © 2006 2 Learning Objectives 1. Define exchanges and describe their major types. 2. Describe the various ownership and revenue models of exchanges. 3. Describe B2B portals. 4. Describe third-party exchanges. 5. Distinguish between purchasing (procurement) and selling consortia
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