
PART ONE Questions 1-8 For questions 1-8 you will hear eight short recordings. For each question,mark one letter (A,B or C)for the correct answer. Example: When were the machine parts sent? Monday 31 Tuesday Thursday 3 A B The answer is A. You will hear the eight recordings twice. 1 When does the last flight arrive at Cleveland? 10:30 11:30 9:30 A B 2 Where is the manager's office? 口可 ☒Elevator ☒Elcvator ☒Elevator A B

3 Where is Mr Ringwood at the time of the call? A in the office B at a meeting C at lunch 4 Which graph is correct? sales sales sales 36912 6912 36912 A B 5 How much is the purple dress? $108 $200 $180 A B C 6 Why does Mrs Carpenter put off her appointment? A She was on a business trip. B She fell ill. C She was in a traffic jam. 7 How many people are going to be present at the party? A 120 people B 150 people C 160 people 8 When can the desk be delivered? :n51y10:00 Fridoy 12:00 Friday 10:0o A B C

PART TWO Questions 9-15 .Look at the notes below. Some information is missing. You will hear a man complaining. For each question 9-15,fill in the missing information in the numbered space using a word, numbers or letters. You will hear the conversation twice. Customer Relations Customer's Complaints ITEM COMPLAINED: (9) drive MODEL: (10)Dimension TIME OF PURCHASE: (11) May PRICE: (12)$ REFERENCE NUMBER: (13) CUSTOMER'S NAME: (14) Philip CONTACT NUMBER: (15)517

PART THREE Questions 16-22 Look at the notes about online booking of Australian Airlines. Some information is missing. You will hear part of a presentation by the officer from Australian Airlines. For each question 16-22,fill in the missing information in the numbered space using one or two words. You will hear the presentation twice. Online Booking E-tickets available with (16)airlines0r bring (17) 4444卡卡9471t97711183111511588311831118 enable customers to go to (18)many decrease chances of (19) enable travelers to book in the (20)airline's book competitive (21) offer many (22)

PART FOUR Questions 23-30 You will hear an interview with Mr Schuman,a job recruitment advisor. For each question 23-30,mark one letter (A,B or C)for the correct answer. You will hear the interview twice. 23 The purpose of a resume is A to get a chancc for an intervicw. B to get a job. C to convince the employer. 24 Which kind of resume is used more often? Λ tombstone B functional C living 25 In writing a resume,onc has to feel important about himself A so that he can get the job. B so that he will be interviewed. C so that his resume will be read with enthusiasm. 26.According to Mr Schuman,how many skill areas are there in the world of work? A less than 4.000 B at least 500 C at least 5,000 27 Mr.Schuman thinks that a resume should A show one's talent. B show one's ability. C show one's relation with others

28 In Mr Schuman's opinion,being a mother A is an easy job. B is the most difficult job. C is a rewarding job. 29 How can one find his personal achievements? A write down all your achicvcments in work and life and find patterns B write down your remarkable skills C write down only your accomplishments in work 30 It is better to have the drafted resume A photocopicd. B shown to a strangcr. C printed. You now have 10 minutes to transfer your answers to your Answer Sheet