READING AND WRITING 1 hour 30 minutes READING PART ONE Questions1-5 .Look at questions 1-5. .In each question,which sentence is correct? For each question,mark one letter (A,B or C)on your Answer Sheet. Example:0 When does BIll Ryan expect to arrive? Telephone message 9.30 11.30 12.30 The correct answer is B,so mark your Answer Sheet like this: A B C 5河 Payment for overtime is made monthly but claim forms cannot be processed unless they are authorised by supervisors. Payments for overtime are made at the end of the month. Applications to do overtime must be signed by supervisors Claims for overtime should be approved by supervisors. 5 Select any three products and c tain the cheapest one free. Applies only to full price items. Customers buying three products will only pay for the most expensive two. Customers who pay for three products will receive a fourth free. Customers can only choose the free product from discounted goods
Marc, This is a sample of the proposed business card.Your comments on the layout would be appreciated. What should Marc do? A select one of the designs for the business card ive an opinion on the design of the business card check the changes to the business card design Cristina Hart Jim's postponing the 12.00 interview because his 11.00 meeting's starting late;can still do the 1.30 presentation,though. Which arrangement is taking place at the time that was planned? the meeting the interview the presentation 8 Imtex called-their order isn't due until next month,but they'd like to pick samples up earlier if possible Imtex wants to A postpone an arrangement. B collect some items. change an order
PART TWO Questions 6-10 Look at the notice below.It shows the compenies with offices in the Royal Commercial building. For questions 6-10,decide which company(A-H)each person on the opposite page needs. .For each question,mark one letter(A-H)on your Answer Sheet Do not use any letter more than once. The Royal Commercial Building Liverpool Masters&Cotgrove-Accountants&Investment Consultants Ist Floor B Pershore Plc-Travel,Hotel and Car Hire Agency 2nd Floor C Medics Unlimited-Health Insurance 3rd Floor D Marine Express Shipping Company 4th Floor E PBS-Electrical Engineers 5th Floor F Parnell Lewis-International Legal Advisors 6th Floor G Alex Conrad Sons-Commercial Property Agents 7th Floor H Fabfoods-Catering Personnel Kitchen Supplies 8th Floor
Dr Shah wants to arrange for medical supplies and electronic equipment to be sent out to his clinic in Bangladesh. 1 Crockfords,an international law firm,needs lighting and cooking equipment installed in the canteen at its new offices. Lia Kandinsky needs new premises for her internet company that finds hotels and flights for customers. 9 Dr Munroe needs to get to Sydney,Australla,for a World Health Organisation conference on food and health. 10 Cror mieFoods wants help with checking all its financlal transactions for
PART THREE Questions 11-15 .Look at the charts below.They show the number of deys lost because of stef absence in eight companies,from June to September in both 2002 and 2003. .Which chart does each sentence(11-15)on the opposite page describe? .For each sentence,mark one letter(A-H)on your Answer Sheet. Do not use any letter more than once. in2002 Absencesn2003■ G
11 The number of absences rose betw the P 003,when it equalled previous September's high,before dropping to half that level 12 In 2003,absences peaked in August,though still not reaching the level of the previous year,when absences showed little change throughout the period 13 s in 2002 varied little but in 2003 the 2003 absences first overtook 2002's figures in August,but they ended the period slightly below the level of the same month in the previous yea 15 es,unlike 2003,when two months had
PART FOUR Questions 16-22 Read the review below of a book about interviewing job applicants .Are sentences 16-22 on the opposite page'Right'or'Wrong'?If there is not .oreagoaoon8amecamr次8orgomvowcsne Interviewing Skills,by Hazel Conway The aim of interviewing is to Interviewine skills usefully fill vacancies with suitable covers everything an employe people,and Hazel Conway points out that if all interview- ers were skilled,far fewer such as researching the appli people would be given jobs cant's work they cannot do.and then leave Surprisingly,Conway differs soon afterwards.It is generally from many writers in consider recognised that the cost of ing that applicants'personal recruiting a replacement can interests should play no part in equal an annual salary.but it is decisions concerning appoint- a weakness of Conway's book ments.Many might also that it does not deal with the disagree with the book's ideas costs that incffcctive interview on how to reject unsuccessful ing techniques can lead to. candidates. Conway claims that the tra While Interviewing Skill ditional 'question and answer would be helpful for someone interview between two people about to interview job appli- cants for the first time,it has likes the candi- little to offer anyone experi- enough enced in the activity. necessary for the job
16 Hazel Conway claims that an improvement in interviewing would reduce staff turnover. A Right B Wrong C Doesn't say 17 Hazel Conway gives details of the costs resulting from poor interviewing A Right B Wrong C Doesn't say 18 According to Hazel Conway,at least two people should represent the company in an interview. A Right B Wrong C Doesn't say 19 Hazel Con nway argues that interviewers should pay more attention to their feelings about the applicant. A Right B Wrong C Doesn't say 20 Hazel Conway stresses the importance of finding out about candidates interests. A Right B Wrong C Doesn't say 21 The book contains advice on turning down applicants. A Right B Wrong C Doesn't say 22 The book contains some useful advice for job applicants preparing for erviews A Right B Wrong C Doesn't say
PART FIVE Questions23-28 nswernee A Bright Future The furniture retailer.chr.which has pro-four new stores to the existing fifty.These duced disappointing results recently,said will all be in the north-east of England one store.The ing.Sales rose by 6.7%in the final qu arter aims eventually have of 2003.after falling by 5.3%in the three cen trate on opening a number of smaller s quarte managing director drop in profits to f26 million on sales of rand with this promising f295 million for the financial year.This news he thought that profit margins would fall was not as bad as forecasted-several reach 10%before the end of the next analysts thought profits would be less financial year.The company is also bene- than f10 million. fiting from the current low interest rates Before becoming managing director of charged by the banks.Further savings CHR,Graham had worked for Darnton were made when the company increased Paints.Though Darnton Paints was once the proportion of furniture that it produced aleader in its field,it was in serious finan- itself.This followed its takeover in April cial difficulties when Graham joined the of the Tristar Furniture factory,which was company.Within three years,however,he suffering from serious financial problems. had turr ned the company's annual losses CHR will continue its expansion into a10 million profit.He is beginning programme this year and expects to add to do the same at CHR
PART SIX Questions 29-40 Read the email below about advertising. Gillian Otwell Marketing Manager 20 November 2004 New Magazine You said recently you'd like to increase our advertising:here's a suggestion. (29).............a.sales meeting I attended yesterday,I heard that a new weekly magazine for business people(30) ......launched last month by a well- known publishing group.It targets(31)....... who run small businesses but don't buy business magazines.It's free,and (32)...........should mean it'll be popular.It's got sixteen pages at the(33)..and the plan is to increase it (34)...sixty-four. There are (35) many business magazines on the market that maybe there isn't(3)for another one.But,(37)aid,thie one's free, and most of the others are quite expensive. (38) ...else you'll be particularly (39) ..............about is that the adver- tising rates are the lowest I've seen.(40)... we have a smaller budget this year,we should easily be able to afford them Hope this will be useful to you