
READING AND WRITING 1 hour 30 minutes READING PART ONE Questions1-5 ●Look at questions1-5 .In each question,which sentence is correct? For each question,mark one fetter (A,B or C)on your Answer Sheet Example:0 LCCCCCCCCCCCCCCCCCCCEEE When does Bill Ryan expect to arrive? Telephone message A9.30 The correct answer is B,so mark your Answer Sheet like this: G A.B C Payment for overtime is made are authorised by supervisors. Payments for overtime are made at the end of the month. Applications to do overtime must be signed by supervisors Claims for overtime should be approved by supervisors. Select any three products and obtain the cheapest one free. Applies only to full price items. Customers wl ony pay for the mo xpensive two c

Marc, This is a sample of the proposed business card your comments on the layout would be appreciated. What should Marc do? A select one of the designs for the business card give n opinion on the design of the businees card check the changes to the business card design Cristina Hart Jim's postponing the 12.00 interview because his 11.00 meeting's starting ate:can still do the 1.30 presentation,though. Which arrangement is taking place at the time that was planned? the metin ng c the presentation o Imtex called-their order isn't due until next month,but they'd like to pick samples up earlier if possible Imtex wants to A postpone an arrangement collect some items. change an order

PART TWO Questions 6-10 .Look at the notice below.It shows the companies with offices in the Royal tter(AH)on your Anwer Do not use any letter more than once. The Royal Commercial Building Liverpool A Masters&Cotgrove-Accountants&Investment Consultants Ist Floor B Pershore Plc-Travel,Hotel and Car Hire Agency 2nd Floor C Medics Unlimited-Health Insurance 3rd Floor D Marine Express Shipping Company 4th Floor E PBS-Electrical Engineers 5th Floor F Parnell&Lewis-Interational Legal Advisors 6th Floor G Alex Conrad Sons-Commercial Property Agents 7th Floor H Fabfoods-Catering Personnel Kitchen Supplies 8th Floor

6 sent out to h hncrnoeor Dr Shah wants to medical supplies and electronic equipment to be Bangladesh. 8 Lia Kandinsky needs new premises for her internet company that finds hotel and flights for customers. 9 Dr Munroe needs to get to Sydney,Australla,for a World Health Organisatior conference on food and health. 10 Crombie's Fastfoods wants help with checking all its financial transactions fo the last three years

PART THREE Questions 11-15 Look at the charts below.They show the number of days lost because of staff absence in eight companies,from June to September in both 2002 and 2003. Which chart does each sentence (11-15)on the opposite page describe? .For each sentence,mark one letter (A-H)on your Answer Sheet. .Do not use any letter more than once. Absences in20o2图Ab9 nos in2003■ B300 0 300 250 200 150 150 100

The number of absences rose between June and August 2003,when it equalled the previous September's high,before dropping to half that level. In 2003,absences peaked in August,though still not reaching the level of the previous year,when absences showed little change throughout the period. 13 Abs varied ittle,but in 2003 theyros consiaeraby282noxamontnandtaymgumcamgodinSePYoR6gydroping 2002 saw a continuing increase in absences,unlike 2003,when two months ha the same low level after a sharp rise in July

PART FOUR Questions 16-22 ead the revi below of a book about interviewing job applicants Are sentences 16-22 on 7fthere is not nough information to answ or Wro For each sentence(16-22),mark one letter (A,Bo your An Interviewing Skills,by Hazel Conway The aim of interviewing is to fill vaca Interviewing Skills usefully and 1 Conway erything an cmployer and hod about preparing were kille tewe as resear ching the appli people would be given jobs cant's work experience. they cannot do,and then leave Surprisingly,Conway differs soon afterwards.It is gencrally from many writers in consider- recognised that the cost of ing that applicants'personal recruiting a replacement can interests should play no part in equal an annual salary.but it is decisions concerning appoint- a weakness of Conway's book ments.Many might also that it does not deal with the disagree with the book's ideas costs that incffcctive interview on how to reject unsuccessful ing techniques can lead to 、andida Conway claims that the tra While Interviewing Skills inter on to offer anyone experi- enough enced in the activity. necessary for the job

16 Hazel Conway claims that an improvement in interviewing would reduce staff turnover. A Right B Wrong C Doesn't say 17 Hazel Conway gives details of the costs resulting from poor interviewing. A Right B Wrong C Doesn't say 18 According to Hazel Conway,at least two people should represent the company A Right B Wrong C Doesn't say 19 Hazel Conway argues that interviewers should pay more attention to their feelings about the applicant. A Right B Wrong C Doesn't say 20 Hazel Conway stresses the importance of finding out about candidates interests. A Right B Wrong C Doesn't say 21 The book contains advice on turning down applicants. A Right B Wrong C Doesn't say 22 The book contains some useful advice for job appllcants preparing for interviews. A Right B Wrong C Doesn't say

PART FIVE Questions 23-28 .Read the article below about a furniture retailer choose the correct answer nswer shee A Bright Future The furniture retailer.chr.which has pro-four new stores to the existing fifry these ointing results recently.said will all be in the north-east of England e at last in yhere it ntly ha T Sales rose by 6.7%in the 6.1 r falling by 53%in the mpany have eighty large stores nati an ones Tony Graham,the managing director, This positive news was delivered said that,although the markct remained together with the announcement of a 12 competitive,orders had reached their drop in profits to f26 million on sales of highest level ever and with this promising f295 million for the financial year.This news he thought that profit margins would fall was not as bad as forecasted-several reach 10%before the end of the next analysts thought profits would be less financial year.The company is also bene- han£10 milion. fiting from the current low interest rates Before becoming managing director of charged by the banks.Further savings CHR.Graham had worked for were made when the company increased Paints.Though Darnton Paint was tself.This foll aleader in it field.it w Apri cial diffic CHR will proble continue into a f10 million profit.He is beginning programme this year and expects to add to do the same at CHR

PART SIX Questions 29-40 .Read the email below about advertising. .Choose the correct word to fill each gap from A,B or C on the opposite page. .For each question(29-40),mark one letter (A,B or C)on your Answer Sheet. Gillian Otwell Marketing Manager 20 November 2004 New Magazine You said recently you'd like to increase our advertising:here's a suggestion. (29)..........a sales meeting I attended yesterday,I heard that a new weekly magazine for business people (30)......launched last month by a well- known publishing group.It targets(31).... ....who run small businesses but don't buy business magazines.It's free,and (32).... ....should mean it'll be popular.It's got sixteen pages at the (33).... .......and the plan is to increase it (34)...sixty-four. There are (35)... ..many business magazines on the market that maybe there isn't (36).........for another one.But,(37).......Isaid,thie one's free, and most of the others are quite expensive. (38)......ese you'll be particularly (39) .about is that the adver tising rates are the lowest I've seen.(40)...............we have a smaller budget this year,we should easily be able to afford them Hope this will be useful to you