READING AND WRITING 1 hour 30 minutes READING PART ONE Questions 1-5 .Look at questions 1-5. :hoaeaenhghkoniiorAeoronyourAnawersnet Example:0 GGGGGGCGGGGCCE66GCCCECG When does Bill Ryan expect to arrive Telephone message Bill Ryar The correct answer is B,so mark your Answer Sheet like this 0A9 PLEASE NOTE THAT,DUE TO HIGHER FUEL COSTS,CHARGES FOR OUR EXPRESS DELIVERY SERVICE HAVE NOW INCREASED. This service will cost more because
2 for work? Emall your CVtous nowl Include detalls of required salary. Click here Email your details to us,mentioning what salary you want Every department must keep a strict list of its petty cash expenditure. Every department is required to spend money only on items in the list ous items. AnniversarY EVENT:6AUGUST and their families Strfametorickwork CONFERENCE RECEPTION Delegtes should they want to purchase conference passes
PART TWO Questions 6-10 Forquestio10.decide which srvice(AH)rsthe opposite qon,mark one letter (Aonyour Answer Sheet. PUCKERIDGE CONSULTANCY GROUP We offer the following services A vehicles and drivers for all goods/routes advice on legal requirements for imports/exports staff pay records produced for all company types D electronic files adapted for most software programmes software for predicting sales F container units for hire 6 effective recruitment advertising workplace skills training
6 Kenichi Saitoshi runs an expanding law firm,and needs help with filling vacant posts. who wants to set appropriate ng place to keep it 9 John Black's packaging company wants to be able to send customers in other countries invoices and receipts online. 10 airat wants staff at her transport pany to improve their keyboard
PART THREE Questions 11-15 Look at the charts below.They show the sales of eight companies'two top-selling products over a three-year period. Do not use any letter more than once. on your 0005 0 Yaar 1 Year 2 Year 3 000 ear 1 Year 2 Year 3
11 Sales of both products increased in year 2,then fell back slightly,while staying above their original levels. 12 Both products saw their sales climb steadily during the period,product x remaining ahead of product Y. 13 Product Y's sales overtook those of product X in year 2,then remained steady as product X's recovered 14 An improvement in both products'sales in year 2 was followed by a drop,which was greater for product Y. 15 The gap between sales figures for product X and product Y increased year on year,with product Y always selling less than product X
PART FOUR Questions 16-22 .Read the article below about working in different sized companies. .Are sentences 16-22 on the opposite page'Right'or 'Wrong'?If there is not enough information to answer 'Right'or Wrong',choose 'Doesn't say'. For each sentence(16-22),mark one letter(A,B or C)on your Answer Sheet. Choose your company with care Small is beautiful.That,at However,smaller companies least,is the conclusion of new can be more fexible when it research examining how satis- comes to working hours.and fied sec ries are in differ have better working condi. sized firms e have fou tion working for that pcople who work for small smaller firm is not without its or medium-sized companies disadvantages.Career develop- work harder and are more com- ment in the form of courses can mitted,'says David Smith, be limited,but,on the other author of one of the latest hand,employees often feel that studies in this field. "The hey can learn more on the job smalle the environ ent,the bigger the part you play as an In fact,opportunities for pro individual.and the more motion are the same whatever people notice your absence.' the size of the company.Smith also says:'Our research shows This will come as a surpr e to that of fewer tha many 50 people,employers ca n actu recruitment agencies said that ally see what their employees secretaries are keen to get posi- are producing and then give tions in the bigger companies. them bonuses as appropriate
16 The new research focuses on the number of secretaries employed in small firms. A Right B Wrong c Doesn't say 17 Medium-sized companies pay their secretaries more than small companies do A Right B Wrong c Doesn't say ies in smaller firms are more important to the organisation than the A Right B Wrong C Doesn't say 19 sometimes find that socretaries profor to work for larger organisations A Right B Wrong C Doesn't say 20 Large companies regularly run their own courses for secretaries. A Right B Wrong C Doesn't say 21 Large companies promote secretaries more often than small companies do A Right B Wrong c Doesn't say mall companies reward secretaries financially if they are pleased A Right B Wrong c Doesn't say
PART FIVE Questions 23-28 .Read the article below about an insurance company. Success Story Journalist Mark Strettor n examines he growth of an insurance company which now has sales million per year In 1993.American-born Henry Eastman got a call from a recruitment consultancy inviting him to give up his successful marketing career in one insurance company to become the head of another.This new job was to work for an investment company called Brinscombe's,who wanted him to create a brand new car insurance company. Despite the risks involved,Eastman agreed. A lot of young drivers in the 20to 3 age range.especially the ones who have already had in getting c se most isk they d T00 However,Ea re are n problems if the in y hich His strateg eight vears he had built the business into a national co mnany with 500 000 customers and sales of f300 million per year. The company is based in Manchester.The authorities there wanted to increase employment and offered Eastman a E1 million grant to start up after he promised to create 350 new jobs.He is now a major employer in the area with 1,400 staft and has also created new specialist insurance companies for women,credit card users and people using the internet Eastman believes in American management methods:working as a team to get better results;not being allowed to miss unch be fun.This belief survey. In1999,Brinscombe's decided to withdraw their investment an d offered th oht it Fastman is please with hiss se We'ne at and growing savs 'and we give our custo omers better service than they can
23 Henry Eastman's previous job was in 24 He was offered the opportunity to take over a com any called brinscombe's invest his own money in a new company. set up a company for aomeone else 25 The company's success is due to <au refusing insurance to high-risk clients selling cheap insurance policies. targeting a particular marke 26 He chose the present company location because A financial support was avallable in that part of the country. t would be e B0 Eastman's strategy is to <mU produce a enco objectives hpetson work as hard as poasible. The company is now owned by AR Brinscombe's Eastman and his colleagues. C a co-operative of customers