READING AND WRITING 1 hour 30 minutes READING PART ONE Questions1-5 .Look at questions 1-5. Example:0 When does Bill Ryan expect to arrive? Telephone message c12.30 The correct answer is B,so mark your Answer Sheet like this: 0 A B C Staff wishing to book the firm's social club for private parties must give the manager two weeks'notice. For private parties,staff should A tell the manager in advance. First 10 minutes free,then calls charged at local rates
The cost of calls depends on where the caller lives. Jane. Ro our now catalogue,just received,Vantere want to scc Frimaver acloth.Please send samples urgently.(Thoy've got prices.) Vanters need Asamples of material. a current price list WE ARE CURRENTLY RECRUITING TEL EXPERIENCE AND CONTACT DETAILS TO PERSONNEL This notice is pers ing pec le to co the pe rting,Beareiteeeltapapawork c informing people of the application process for certain vacancles. 5 chine record the details in the book provided. To repair the machine,follow the instructions in the book
PART TWO Questiona 6-10 .Look at the list below.It shows the contents page from a directory of business For questions 6-10,decide which section (A-H)of the directory each organisation on the opposite page should consult A-H)on your Answer Sheet BUSINESS SERVICES A Translation services B Maps and plans-paper and other media c Multimedia-electronic publishing D Music publishing-CDs,audio and video cassettes E Plastic cards-credit cards,ID cards,etc. F Business publishing-corporate brochures,documents,etc. Design of promotional stickers,labels and signs H Technical publishing-product manuals,etc
Foresight,a manufacturer of audio equipment,is launching a new range of CD players and needs accompanying instruction booklets 7 Ream plc,a manufacturer of computer hardware,wants a restyled logo for its new range of laser printers. 8 9 Smart Ltd,a plastic products manufacturer,is planning to produce a high-quality annual report for its shareholders 10 Stride,a company which makes maps and notices for public places like shopping centres,wants to redesign its website
PART THREE Questions 11-15 Look at the chart below.It shows the domestic sales,foreign sales and profit levels of an electronics manufacturing company over a ten-month period Which month does each sentence(11-15)on the opposite page describe? For each sentence,mark one letter(A-H)on your Answer Sheet. Do not use any letter more than once. SALES AND PROFITS Domestic Sales ☐Foreign Sales ￡000s s0, ◆-Profit Level E000s T15 45 1312 35 10 30- 20 15 10 3 0 0 G H Month
Although there was a drop in foreign sales,domestic sales continued to rise which resulted in profit levels holding steady. Domestic sales were higher than foreign sales for the second month running which boosted profits considerably. 13 Whlle domestic sales rose slightly on the previous month,foreign sales fell,and this led to a slight drop in profits. 14 Despite a downturn in both domestic and foreign sales,profit levels experienced a slight increase. 15 Although domestic sales fell,there was a rise in foreign sales,and this led to a slight increase in profit levels
PART FOUR Questions 16-22 :Aene8eznbpcmbpgROrwor7roo5non enough information to answer'Right'or 'Wrong',choose'Doesn't say'. .For each sentence(16-22),mark one letter (A,B or C)on your Answer Sheet Why Seeing is Succeeding Lee Chung of the Seattle Business Institute explains There are some executives who Then consider the UK oil get it right Ihey launch group which learnt that a new ain of and dislike.They do not outlets. The competitor's depend on research or sec- success was due to a sevice and facil remely well. could have disc oup red this by Take Steve Bank,develope tion of the best-selling pers was to use existing software products,and realised ther mac水 ess strate just analyse,but get out into field the customers, nd experience
16 Successful executives base their strategies on reliable data about their clients' requirements. A Right B Wrong c Doesn't say 17 Steve Banks made personal contact with product users to discover what they wanted from his software. A Right B Wrong C Doesn't say 18 Finax became popular because it was casier to work with than competing products. A Right B Wrong C Doesn't say 19 A rival to the UK oil group was performing better because of its pricing policy. A Right B Wrong c Doesn't say 20 The UK oil group sent its executives to visit a competitor's petrol stations A Right B Wrong C Doesn't say 21 The UK oil group changed certain policies in order to recover its market share. A Right B Wrong C Doesn't say 22 The Seattle Business Institute believes that good business people try out their company's products. A Right B Wrong C Doesn't say
PART FIVE Ouestions 23-28 e read the article below about a staff development scheme .For each question(23-28)on the opposite p choose the correct answer. .Mark one letter (A.B or C)on your Answer Sheet. Trading Places Wendy Ledger looks at job swapping,a Sean Bradley,who works in central staff development scheme in which London,took his job exchange a lot further employees exchange jobs for a short -all the way to Australia in fact.Last July period. Sean and his colleague in the Sydney According to a recent survey.77 per cent branch of their company swapped jobs of people would prefer to work for a boss 'Iloved it.'said Bradley.'Primarily for phic rea s, hut also bec of be ct is job ing the finaldecis on-m proj ather than reporting to a r nanager on some II speciansa manager with tions.I learnt a lot there,and it was usefu and d she recently too-I've had two promotions since I swapped jobs with the salary controller returned to London.' there.Both were then able to appreciate the Job swapping is an excellent first step problems and pressures of each other's roles towards improving and bringing variety to far more clearly.Yost says.'I now have a training and education in the workplace. better understanding of what the salary con- Doing something else,even for one day,can troller's work involyes.and am more aware highlight your abilities and talents,while at of my colleague's deadlines.This type of the same time drawing attention to any cross training is important,and havi ng to weaknesses.It can also focus the mind on learn about another person's role is a useful future career possibilities.And even if you experience for bosses and employees alike. hate ime spent at someo e l swapp derstand is tha up cng that the ind about retuing toyour usu job. the
23 According to Olivia Yost,what did she gain from job swapping? amore stressful working environment the skills required to gain promoti C an idea of the strict time limits other people face What other advantage of job swapping does Olivia Yost mention? A Companies benefit from having an adaptable workforce. Staff learn about the overall organisation of their company. Managers find out which employees are suitable for which jobs. What does Sean Bradley say about working in Australia? A He was surprised at how challenging the job was He enjoyed the responsibility which the position involved c He adapted immediately to the foreign working environment. How did Sean Bradley benefit from his time at the Sydney office? It taught him valuable communication skills. gave him more confidence in his own abilities. It helped him. 27 Job swapping raises employees'awareness of A the need to improve certain skills. B the value of effective on-the-job training. c the importance of a flexlble approach to work. 28 In some cases,job swapping can make employees A nsur about applying for. dissatisfied wi aware they might be unsu r a colleague's job