READING AND WRITING 1 hour 30 minutes READING PART ONE Questions1- :Look at question15。 Fmr)onyour nwer Sheet. Example:0 SE6666GGE6GGG66666G666G When does Bill Ryan expect to arrive? Telephone message The correct answer is B,so mark your Answer Sheet like this: 0AB9 PLEASE NOTE THAT,DUE TO HIGHER FUEL COSTS,CHARGES FOR OUR EXPRESS DELIVERY SERVICE HAVE NOW INCREASED. This service will cost more because <me
Secretaries-looking for work? Emall your CV to us nowl Include detalls of required salary. Click here A Email your details to us,mentioning what salary you want. 8 For secretarial staff,email us,stating what salary you pay. Email us for an application form,saying what your salary is. Perty cash Every department must keep a strict list of its petty cash expenditure. Every department is required to A spend money only on items in the list. keep to the spending limit given in the list. list all the money it spenas onm llaneous items ANNIVERSARY EVENT:6 AUGUST Staff can take their families to Brickworks'evening entertainment. conference recepTion Passes may be purchase at event organiser's o ffice Delegates should go to reception if hevhovgtlayesoheetneiopfeenee they want to purchase conferenc passes
PART TWO Questions6-10 ·LohebeutshosthebusnsotusneseVes0ieodbva .For questions 6-10,decide which service(A-H)each person on the opposite page needs PUCKERIDGE CONSULTANCY GROUP We offer the following services: A vehicles and drivers for all goods/routes advice on legal requirements for imports/exports c staff pay records produced for all company types 0 electronic files adapted for most software programmes software for predicting sales container units for hire G effective recruitment advertising workplace skills training
Casaohinsnopndngawfimandnoetbhopwahfingcan 6 7 Manfred Wirsing is a divisional manager who wants to set appropriate tion targets for the coming year. 8 Jennifer Lee's manufacturing company has purchased material from overseas. and is looking for a suitable place to keep it. 9 10 Asma Samairat wants staff at her transport company to improve their keyboard accuracy
PART THREE Questions 11-15 .Look at the charts below.They show the sales of eight companies'two top-selling products over a three-year period hart does each sentence(1 .Do not use any letter more than once. 000 50005 Year 1 Yesr 2 Year 3 ear 1 Yaar 2 Yaar Year 1 Year 2 Year 3 Year 1'Year 2 Year 3 000 Product Y Product Y Year Year 2 Year
11 Both products saw their sales climb steadily during the perlod,product Product Y's sales overtook those of product X in year 2,then remained steady as product X's recovered. was greater for prod 15 The gap between sales figures for product X and product Y increased year on year,with product Y always selling less than product X
PART FOUR Questions 16-22 enoughinformationtoanswerRigcPorOwMoa 'choose For each sentence (16-22).mark one letter (A.B or C)on your Answer Sheet. Choose your company with care is the con n of urs, n dif come working h e foun is no disadvant mitted.'says David Smith be limited.but on the othe author of one of the latest hand,employees often feel that studies in this field."The they can learn more on the job smaller the environment.the bigger the part you play as an In fact,opportunities for pro- individual.and the more motion are the same whatever people notice your absence. the size of the company.Smith also says:'Our research shows This will come as a surprise to that in a company of fewer than many sccretarics. 50 people,employers can actu recruitment agencies said that ally see what their employees secretaries are keen to get posi are producing and then give tions in the bigger companies. them bonuses as appropriate
The new research focuses on the number of secretaries employed in small firms A Right B Wrong c Doesn't sav 17 Medium-sized companies pay their secretaries more than small companies do A Right B Wrong c Doesn'tsay 18 A Right B Wrong G Doesn't sav 19 Agencies sometimes find that secretaries prefer to work for larger organisations. A Right B Wrong C Doesn't say Large companies regularly run their own courses for secretaries. A Right B Wrong C Doesn't say 21 Large companies promote secretaries more often than small companies do A Right B Wrong C Doesn't say 22 Bosses in small companies reward secretaries financially if they are pleased with their work. A Right B Wrong C Doesn't say
PART FIVE Questions23-28 e Read the article below about an insurance company For each question (23-28)on the opposite page,choose the correct answer. Mark one letter (A,B or C)on your Answer Sheet. Success Story wth of an insurance company In 1993.American-born Henry Eastman got a call from a recruitment consultancy ne the he ad of another.This new job was to w ork for an investment co called Brinscombe's who wanted him o reate a brand new car insurance comp Despite the risks involved,Eastman agreed. A lot of young drivers in the 20 to3 age esp ecially the ones who have ad ultie comp ies think the ems if payments folders in w hich policies safe.Hisst gy was e.Within eiotyeoi。hgoaiesofE300mlionperyear company wr 00000 The company is based in Manchester.The authorities there wanted to increas employment hd。 tart up aft 35 Jobs are a w Eastman believes in American management methods:working as a team to get better results;not being allowed to miss lunch because you are too busy:and having fun.This belief has recently won him a place in a '50 Best Companies to Work For survey. In 1999,Brinscombe's decided to withdraw their investment and offered the company to the management team.They said yes',borrowed E80 million from a bank and bought it.Eastman is pleased with his success.'We're a great and growing company,he says.'and we give our customers better service than they can dream of!
23 Henry Eastman's previous job was in recruitment. B marketing. investment 24 He was offered the opportunity to R ivmmonym c set up a company for someone else 的 The company's success is due to a particular market. 26 He chose the present company location because e financial support was avallable in that part of the country the 27 Eastman's strategy is to produce a happy working environment. swaoaaoaee56nagomobexhne 28 The company is now owned by Brinscombe's Eastman and his colleagues a co-operative of customers