Chapter 3 Receiving Guests at the Front Office 无忧PPT整理发布 9
2023/7/17 Presentation page 1 Chapter 3 Receiving Guests at the Front Office
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Part I Dialoques Part ll Vocabulary Study Part Ill Listening and Speaking Part IV Practical Writing Part V Feature Reading 无忧PPT整理发布
2023/7/17 Presentation page 6 Part I Dialogues Part II Vocabulary Study Part III Listening and Speaking Part IV Practical Writing Part V Feature Reading
。意年年年年年。年年海年海年色年色●香在海年年年年年 Dialogue 1 Receiving a guest with a reservation 年46a06aa=。。。m0a●。m0.0t小 Context:He Yan,a receptionist is receiving a guest with a reservation clerk named Tom Smith. Pre-listening questions: 1)What kind of room has the guest booked? 2)What does the receptionist ask the guest to fill out? Staff:Good morning,sir.May I help you? Guest:Yes.I'd like to check in,please. ●
2023/7/17 Presentation page 7 Context: He Yan, a receptionist ,is receiving a guest with a reservation clerk named Tom Smith. Pre-listening questions: 1) What kind of room has the guest booked? 2) What does the receptionist ask the guest to fill out? Staff: Good morning, sir. May I help you? Guest: Yes. I’d like to check in, please. Dialogue 1 Receiving a guest with a reservation
Staff:Do you have a reservation? Guest:Yes my name is Smith,Tom Smith.I made a reservation ten days ago. Staff:Just a minute,please......Yes,you have reserved a single non-smoking room for five nights.The room rate is RMB 600 per night,including 15 service charge.Is that right? Guest:Yes,that is right. Staff:Thank you Now could you please fill out this registration form? Guest:Yes,I will take care of it....Is that Ok? Staff:Yes.Please sign your name here.May I have a look at your passport? Guest:Here you are
2023/7/17 Presentation page 8 Staff: Do you have a reservation? Guest: Yes my name is Smith, Tom Smith. I made a reservation ten days ago. Staff: Just a minute , please……Yes, you have reserved a single non-smoking room for five nights. The room rate is RMB 600 per night, including 15 % service charge. Is that right? Guest: Yes, that is right. Staff: Thank you . Now could you please fill out this registration form? Guest: Yes, I will take care of it. …Is that Ok? Staff: Yes. Please sign your name here. May I have a look at your passport? Guest: Here you are
Staff:Fine.Your room number is 707.Here is the key to the room.The bellboy will help you to carry your suitcase to your room.I hope you will enjoy your stay with us? Guest:Thank you very much. Staff:My pleasure
2023/7/17 Presentation page 9 Staff: Fine . Your room number is 707.Here is the key to the room. The bellboy will help you to carry your suitcase to your room. I hope you will enjoy your stay with us? Guest: Thank you very much. Staff: My pleasure
2 Dialogue 2 Receiving a Walk-in Guest 900◆0e●9。●。。0。·000··0.0。。。0。。。。。。。。。。。。。。。000000.0.0。。0。。0。。00 Context:He Yan,a receptionist,is receiving a walk-in guest,Mr.Brown. Pre-listening questions: 1)How much discount will the guest get? (2)How much will the guest pay per night? 无忧PPT整理发布 ●
2023/7/17 Presentation page 10 Context: He Yan , a receptionist, is receiving a walk- in guest, Mr. Brown . Pre-listening questions: 1) How much discount will the guest get? 2) How much will the guest pay per night? Dialogue 2 Receiving a Walk-in Guest