Chapter 7 Operator Service
Chapter 7 Operator Service
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Part I Dialogues Part ll Vocabulary Study Part Ill Listening and Speaking Part IV Practical Writing Part V Feature Reading
Part I Dialogues Part II Vocabulary Study Part III Listening and Speaking Part IV Practical Writing Part V Feature Reading
Dialoque 1 Transferring Calls Context:Li Xia is the operator for Evergreen Hotel. She is receiving a call from a guest,whose name is John James. Pre-listening questions: 1)How would you tell guests to make room-to-room calls? 2)How would you tell guests to make calls inside the city?
Dialogue 1 Transferring Calls Context: Li Xia is the operator for Evergreen Hotel. She is receiving a call from a guest, whose name is John James. Pre-listening questions: 1) How would you tell guests to make room-to-room calls? 2) How would you tell guests to make calls inside the city?
Staff:Good afternoon.This is the Operator. How may I help you Guest:Good afternoon.I'd like to call my friend. He is staying in the main building of the hotel.Could you put me through? Staff:For room-to-room calls,please dial the room number directly.There is no charge for house calls. Guest:Thank you for the information.By the way,how shall I get through to a client in another hotel of this city?
Staff: Good afternoon. This is the Operator. How may I help you ? Guest: Good afternoon. I’d like to call my friend. He is staying in the main building of the hotel. Could you put me through? Staff: For room-to-room calls, please dial the room number directly. There is no charge for house calls. Guest: Thank you for the information. By the way, how shall I get through to a client in another hotel of this city?