Chapter 1 Room Reservations
Chapter 1 Room Reservations
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COO中国酒店网 www.coohotel.com.cn
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CityInn 城市客栈
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鑫Part I Dialogues Part ll Vocabulary Study Part lll Listening and Speaking Part IV Practical Writing Part V Feature Reading 2023/71 Presentation page6
2023/7/17 Presentation page 6 Part I Dialogues Part II Vocabulary Study Part III Listening and Speaking Part IV Practical Writing Part V Feature Reading
Dialogue 1 Receiving an FIT Reservation Context:Su Hui is the reservations clerk for Evergreen Hotel in China.She is receiving reservation requests from a customer on the phone. Pre-listening questions: 1What is the type and number of room(s)required? 2 What is the guest's flight number? Staff:Good morning.Reservations.Su Hui speaking. How may I help you? Guest:Good morning.I'd like to reserve a room for next Thursday the 18th ■■ 20237H7 Presentation page 7
2023/7/17 Presentation page 7 Receiving an FIT Reservation Context: Su Hui is the reservations clerk for Evergreen Hotel in China. She is receiving reservation requests from a customer on the phone. Pre-listening questions: What is the type and number of room(s) required? What is the guest’s flight number? Staff: Good morning. Reservations. Su Hui speaking. How may I help you? Guest: Good morning. I’d like to reserve a room for next Thursday the 18th. Dialogue 1 1 2
Staff:Yes.For how many nights,please? Guest:Three nights. Staff:And what type of room do you prefer? Guest:A twin-bed room,please. Staff:I can do a standard twin bedroom for RMB 800 per night,or a deluxe twin at the special rate of 1,000 per night. Guest:Er...I'll take the deluxe twin,please Staff:May I have your surname and initial,please? Guest:Yes,my name is Mr.C.White Staff:Could you spell the surname,please? Guest:Yes,it's W-H-I-T-E,and the initial is C for short. ■■ ■ 2023717 Presentation page8
2023/7/17 Presentation page 8 Staff: Yes. For how many nights, please? Guest: Three nights. Staff: And what type of room do you prefer? Guest: A twin-bed room, please. Staff: I can do a standard twin bedroom for RMB 800 per night, or a deluxe twin at the special rate of 1,000 per night. Guest: Er…I’ll take the deluxe twin, please. Staff: May I have your surname and initial, please? Guest: Yes, my name is Mr. C. White. Staff: Could you spell the surname, please? Guest: Yes, it’s W-H-I-T-E, and the initial is C for short
Staff:How are you arriving? Guest:By air. Staff:May I know the flight number and arrival time? Guest:Yes,Flight MU736,arriving Pudong International Airport at 14:30 p.m.Beijing Time. Staff:Let me confirm the details with you,Mr.White. One deluxe twin,check-in date Thursday the 18th,check-out date the 20th,in the name of Curtis White.The room rate will be RMB 1,000 per night. Am I correct? Guest:Yes,exactly.Thank you.Goodbye Staff:Thank you for your reservation,Mr.White. ■ Goodbye. 2023/717 Presentation page9
2023/7/17 Presentation page 9 Staff: How are you arriving? Guest: By air. Staff: May I know the flight number and arrival time? Guest: Yes, Flight MU736, arriving Pudong International Airport at 14:30 p.m. Beijing Time. Staff: Let me confirm the details with you, Mr. White. One deluxe twin, check-in date Thursday the 18th, check-out date the 20th, in the name of Curtis White. The room rate will be RMB 1,000 per night. Am I correct? Guest: Yes, exactly. Thank you. Goodbye. Staff: Thank you for your reservation, Mr. White. Goodbye
Dialogue 2 Receiving a Corporate Reservation Context:John Evens with Leslie International Ltd.Is calling the reservations of Evergreen Hotel to reserve rooms for his colleagues.Su Hui receives his requests. Pre-listening questions: Will the guests be accommodated before 2:00 p.m.? 2Who will confirm the payment details? ■■ 2023/717 Presentation page10
2023/7/17 Presentation page 10 Receiving a Corporate Reservation Context: John Evens with Leslie International Ltd. Is calling the reservations of Evergreen Hotel to reserve rooms for his colleagues. Su Hui receives his requests. Pre-listening questions: Will the guests be accommodated before 2:00 p.m.? Who will confirm the payment details? Dialogue 2 1 2