Chapter 14 Regular Services in Guest Rooms 2023717 Presentation page1
2023/7/17 Presentation page 1 Chapter 14 Regular Services in Guest Rooms
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Schedule a call now-it's fast and free When 10y09y2008-0210 画 yyyy-mm-dd Timezone Eastern Time (US Canada) Phone Your email Reminder Type a short message here and optional Wake rupper will include it in your re minder call I have read and accept the Teims of Service Schedule call
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·Part I Dialogues Part Il Vocabulary Study Part Ill Listening and Speaking Part IV Practical Writing Part V Feature Reading 2023717 Presentation
2023/7/17 Presentation page 7 • Part I Dialogues • Part II Vocabulary Study • Part III Listening and Speaking • Part IV Practical Writing • Part V Feature Reading
Dialogue 1 Cleaning the Guest Room Context:Mr.Lewis returns to the hotel in the afternoon and finds his room has not been cleaned.He calls the Room Center. Pre-listening questions: 1)Why has Mr.Lewis's room not cleaned? 2)Does the room attendant check the minibar?Why or why not? Staff:Good afternoon.Room Center.How may I you Guest:Good afternoon.Could you send someone to clean my room
2023/7/17 Presentation page 8 Dialogue 1 Cleaning the Guest Room Context: Mr. Lewis returns to the hotel in the afternoon and finds his room has not been cleaned. He calls the Room Center. Pre-listening questions: 1) Why has Mr. Lewis’s room not cleaned? 2) Does the room attendant check the minibar? Why or why not? Staff: Good afternoon. Room Center. How may I you ? Guest: Good afternoon. Could you send someone to clean my room
Staff:May I have your name and room number,please? Guest:John Lewis.Room 1202. Staff:Yes,Mr.Lewis.The "DND"sign hanged on your room doorknob most of the day.So we didn't clean the room so as not to disturb you? Guest:Well,it is my fault.I forgot to take down the sign when I went out. Staff:Do you wish the room to be cleaned now? Staff:Yes if there is not much bother. Guest No trouble at all,sir.The room attendant will be in your room soon. (A few minutes later) Staff:It is room attendant.May I come in? Guest:Yes,please. 2023/717 Presentation
2023/7/17 Presentation page 9 Staff: May I have your name and room number, please? Guest: John Lewis. Room 1202. Staff: Yes, Mr. Lewis. The “DND” sign hanged on your room doorknob most of the day. So we didn’t clean the room so as not to disturb you? Guest: Well, it is my fault. I forgot to take down the sign when I went out . Staff: Do you wish the room to be cleaned now? Staff : Yes if there is not much bother. Guest : No trouble at all, sir. The room attendant will be in your room soon. (A few minutes later) Staff : It is room attendant. May I come in? Guest : Yes, please
Staff:Good afternoon,Mr.Lewis.I'm here to clean the room.Do you mind my opening the window? Guest:No,of course not. Staff:Oh,sir,I'm afraid you have not marked the minibar list.You had a scotch Whisky which costs RMB50.Am I correct? Guest:Yes,exactly. Staff:Would you please sign your name on the minibar list Guest:Sure....Here you are.(after the cleaning) Staff:Is there anything else I can do for you,Mr.Lewis? Guest:No,thank you.I really appreciate your efficient work. Staff:My pleasure.We are always at your service.Goodbye. 2023717 Presentation
2023/7/17 Presentation page 10 Staff: Good afternoon, Mr. Lewis. I’m here to clean the room. Do you mind my opening the window? Guest: No, of course not. Staff: Oh, sir, I’m afraid you have not marked the minibar list. You had a scotch Whisky which costs RMB50. Am I correct? Guest: Yes, exactly. Staff: Would you please sign your name on the minibar list ? Guest: Sure. …Here you are. (after the cleaning) Staff: Is there anything else I can do for you, Mr.Lewis? Guest: No, thank you. I really appreciate your efficient work. Staff: My pleasure. We are always at your service. Goodbye