Chapter 8 Service at the Business Center
Chapter 8 Service at the Business Center
旅游海 商务中则 TOUR DEPARTIENT R 2023717 age
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中国邮政 2023nn7 page6
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·Part I Dialogues Part II Vocabulary study Part III Listening and Speaking Part IV Practical Writing Part V Feature Reading 2374
2023/7/17 Presentation page 8 • Part I Dialogues • Part II Vocabulary Study • Part III Listening and Speaking • Part IV Practical Writing • Part V Feature Reading
La59ue工 Sending a Fax for a Customer Context:Yu Qing is the Business Center for Evergreen Hotel in China.She is receiving the hotel guest,Mr. kevin Green,who what to send a fax. Pre-listening questions: 1)To which country is the fax sent? 2)Under what conditions can the service charge be waived? Staff:Good morning,sir.what can I do for you? Guest:Good morning.I'd like to send a fax. age 9
2023/7/17 Presentation page 9 Dialogue 1 Sending a Fax for a Customer Context: Yu Qing is the Business Center for Evergreen Hotel in China. She is receiving the hotel guest, Mr. kevin Green, who what to send a fax. Pre-listening questions: 1) To which country is the fax sent? 2) Under what conditions can the service charge be waived? Staff: Good morning, sir. what can I do for you? Guest: Good morning. I’d like to send a fax
Staff:To which country,please? Guest:Canada.What's the rate for a fax to Canada? Staff:To Canada,it's RMB 20 per minute,plus service charge.The service charge is 20%. Guest:That's fine. Staff:And if the fax goes though but isn't clear,we waive the service charge but you still must pay the fee for the telephone line. Guest:Even if the fax can't be read? Staff:I'm afraid so. Guest:Can I know the reason? Staff:Because the Telephone Bureau charge us for the use of the line even if the quality of the fax is poor. Guest:I see
2023/7/17 Presentation page 10 Staff: To which country, please? Guest: Canada. What’s the rate for a fax to Canada? Staff: To Canada, it’s RMB 20 per minute, plus service charge. The service charge is 20%. Guest: That’s fine. Staff: And if the fax goes though but isn’t clear, we waive the service charge but you still must pay the fee for the telephone line. Guest: Even if the fax can’t be read? Staff: I’m afraid so. Guest: Can I know the reason? Staff: Because the Telephone Bureau charge us for the use of the line even if the quality of the fax is poor. Guest: I see