Chapter 16 Dealing with Special Circumstances in Guest Room ·20237
2023/7/17 Presentation page 1 Chapter 16 Dealing with Special Circumstances in Guest Room
80 Part I Dialogues Part II Vocabulary Study Part III Listening and Speaking Part IV Practical Writing Part V Feature Reading
2023/7/17 Presentation page 2 • Part I Dialogues • Part II Vocabulary Study • Part III Listening and Speaking • Part IV Practical Writing • Part V Feature Reading
Dialogue 1 Handing Theft Context:A room guest calls the Room Center to report a suspicious man on the floor.the Room Center staff records the case and asks the security to check it out. Pre-listening questions: 1)What does the man look like 2)What was the man doing when the security came? Staff:Good morning.Can I help you ● Guest:Yes,this is Howard calling from room 1808. I've noticed a man on this floor who's been standing around for about 15 minutes and he seems sort of suspicious,so I thought I'd benter report it. 2023717
2023/7/17 Presentation page 3 Dialogue 1 Handing Theft Context: A room guest calls the Room Center to report a suspicious man on the floor. the Room Center staff records the case and asks the security to check it out. Pre-listening questions: 1) What does the man look like ? 2) What was the man doing when the security came? Staff: Good morning. Can I help you ? Guest: Yes, this is Howard calling from room 1808. I’ve noticed a man on this floor who’s been standing around for about 15 minutes and he seems sort of suspicious, so I thought I’d better report it
Staff:Good morning.Can I help you Guest:yes,this is Howard calling from room 1808.I've noticed A man on this floor who's been standing around for about 15 minters and he seems sort of suspicious,so I thought I'd better report it. ·20237h page 4
2023/7/17 Presentation page 4 Staff: Good morning. Can I help you ? Guest: yes, this is Howard calling from room 1808. I've noticed A man on this floor who’s been standing around for about 15 minters and he seems sort of suspicious, so I thought I’d better report it
Staff:Can you describe him for me Guest:Yes,he's about 165 cm tall,wearing a gray raincoat And he's been reading a newspaper Staff:Ok,Mr.Howard.Retire to your room and we'll be up away to check it out. (a few minutes later Staff:Are you Mr..Howard Guest:Yes,madam
2023/7/17 Presentation page 5 Staff: Can you describe him for me ? Guest: Yes, he’s about 165 cm tall, wearing a gray raincoat And he’s been reading a newspaper . Staff: Ok, Mr. Howard. Retire to your room and we’ll be up away to check it out. (a few minutes later ) Staff: Are you Mr.. Howard Guest: Yes, madam
Staff:My phone call earlier helped prevent a theft Guest:Well,you know,I wasn't quite sure but something didn't seem right about him. Staff:Well,you handled the situation perfectly.We caught the guy coming out of another man's room with his luggage and without your help the probably would have got away.Thanks again. Guest:You're welcome. ● 202371
2023/7/17 Presentation page 6 Staff: My phone call earlier helped prevent a theft Guest: Well, you know, I wasn’t quite sure but something didn’t seem right about him. Staff: Well, you handled the situation perfectly. We caught the guy coming out of another man’s room with his luggage and without your help the probably would have got away. Thanks again. Guest:You’re welcome
Dialogue 2 Claim Paying for the Damage Context:Mr.smith is calling a staff telling her what happened last night in his room. Pre-listening questions: 1Whose birthday was it yesterday? 2)What did Mr..smith's friends do last night after he went out? 2023717 page
2023/7/17 Presentation page 7 Dialogue 2 Claim Paying for the Damage Context: Mr. smith is calling a staff telling her what happened last night in his room. Pre-listening questions: 1) Whose birthday was it yesterday? 2) What did Mr.. smith’s friends do last night after he went out?
Staff:Good morning,Mr.smith.May I help you Guest:Good morning,I hope you can.Last night,I had two friends coming into my room to celebrate my birthday,but they drink too much. Staff:Oh,that's too bad.It was nothing serious,I hope. Guest:Well,it was serious enough. 5 ge
2023/7/17 Presentation page 8 Staff: Good morning, Mr. smith. May I help you ? Guest: Good morning, I hope you can. Last night, I had two friends coming into my room to celebrate my birthday, but they drink too much. Staff: Oh, that’s too bad. It was nothing serious, I hope. Guest: Well, it was serious enough
Staf:I'm sorry to hear that,Mr.Smiths,can you tell me what happened? Guest:Yes,when we were drinking.I received an important Telephone call.So I went out for a while.But when I came back,they had broken a mirror above the dresser,and a lamp beside the bed.I guess they had a flight. Staff:Thank you for telling me about it.We'll take care of that Mr.smith Guest:I do apologize for what we have done. 2023717 ne 9
2023/7/17 Presentation page 9 Staff: I'm sorry to hear that, Mr. Smiths, can you tell me what happened? Guest: Yes, when we were drinking. I received an important Telephone call. So I went out for a while. But when I came back, they had broken a mirror above the dresser, and a lamp beside the bed. I guess they had a flight. Staff: Thank you for telling me about it. We’ll take care of that Mr. smith Guest: I do apologize for what we have done
0 Staff:Well,don't worry too much about it.I'll get someone to clean the room first. Guest:Yes,please. staff:And I inform the maintenance and housekeeping departments immediately.But I'm afraid you'll have to pay for the damage Guest:Yes,of course.That's what I've expected. Thank you very much Staff:My pleasure.thank you for your kind understanding. 2023717 page 10
2023/7/17 Presentation page 10 Staff: Well, don’t worry too much about it. I’ll get someone to clean the room first. Guest: Yes, please. staff: And I inform the maintenance and housekeeping departments immediately. But I’m afraid you’ll have to pay for the damage. Guest: Yes, of course. That’s what I’ve expected. Thank you very much Staff: My pleasure. thank you for your kind understanding