Chapter 5 Concierge Service 无忧PPT整理发布
2023/7/17 Presentation page 1 Chapter 5 Concierge Service
Part I Dialogues Part II Vocabulary Study Part III Listening and Speaking Part IV Practical Writing Part V Feature Reading 无忧PPT整理发布
2023/7/17 Presentation page 2 Part I Dialogues Part II Vocabulary Study Part III Listening and Speaking Part IV Practical Writing Part V Feature Reading
Dialogue 1 Airport Pick-up Service Context:A hotel clerk is holding the name sign "David Milton" in the Pudong International airport exit area.Once the guest sees the name sign,he walks to the hotels clerk. Pre-listening questions: 1)Has Li Wen met Mr.Milton before? 2)How will Mr.Milton get to the hotel? 3)What does Li Wen offer to do for Mr.Milton? 无忧PPT整理发布
2023/7/17 Presentation page 3 Dialogue 1 Airport Pick-up Service Context: A hotel clerk is holding the name sign “David Milton” in the Pudong International airport exit area. Once the guest sees the name sign, he walks to the hotels clerk. Pre-listening questions: 1) Has Li Wen met Mr. Milton before? 2) How will Mr. Milton get to the hotel? 3) What does Li Wen offer to do for Mr. Milton?
Staff:Excuse me,but are you Mr.Milton from the OK Trading Company? Guest:Yes.My name is David Milton. Staff:My name is Li Wen.I'm from the International Holiday Hotel.I'm here to meet you. Guest:How do you do? Staff:How do you do?Welcome to Shanghai! Guest:I've heard a lot about this beautiful city and now I can see it with my own eyes. Staff:I hope you'll enjoy your stay here. Guest:I'm sure I will. Staff:Is it all your baggage? 无忧PPT整理发布
2023/7/17 Presentation page 4 Staff: Excuse me, but are you Mr. Milton from the OK Trading Company? Guest: Yes. My name is David Milton. Staff: My name is Li Wen. I’m from the International Holiday Hotel. I’m here to meet you. Guest: How do you do? Staff: How do you do? Welcome to Shanghai! Guest: I’ve heard a lot about this beautiful city and now I can see it with my own eyes. Staff: I hope you’ll enjoy your stay here. Guest: I’m sure I will. Staff: Is it all your baggage?
Guest:Yes,My things are all in the suitcase. Staff:Let me help with your suitcase,Mr.Milton Guest:No,don't bother.I can manage,thank you all the same. Staff:Well,we have a limousine over there to take you to the hotel.This way,please. Guest:Wonderful.I need to relax. 无忧PPT整理发布
2023/7/17 Presentation page 5 Guest: Yes, My things are all in the suitcase. Staff: Let me help with your suitcase, Mr. Milton Guest: No, don’t bother. I can manage, thank you all the same. Staff: Well, we have a limousine over there to take you to the hotel. This way, please. Guest: Wonderful. I need to relax
Dialogue 2 Booking Flight Tickets Context:A guest goes to the concierge desk to ask the concierge to book flight tickets for her. Pre-listening questions: 1)Where is the guest flying? 2)When is the guest planning on her return flight trip? 无忧PPT整理发布
2023/7/17 Presentation page 6 Dialogue 2 Booking Flight Tickets Context: A guest goes to the concierge desk to ask the concierge to book flight tickets for her. Pre-listening questions: 1) Where is the guest flying? 2) When is the guest planning on her return flight trip?
Staff:Can I help the next person in line please? Guest:I'd like to get a flight to Beijing on April 18 and return on the 21st Staff:May I know your name and room number,please? Guest:Louis Fortell,Room 1108. Staff:How many traveling in your party,madam? Guest:Just one. Staff:There are several flights to Beijing.When would you like to leave? Guest:Let's see.I'd like to catch an early flight out and return on the evening of the 21st. 无忧PPT整理发布
2023/7/17 Presentation page 7 Staff: Can I help the next person in line please? Guest: I’d like to get a flight to Beijing on April 18 and return on the 21st Staff: May I know your name and room number, please? Guest: Louis Fortell, Room 1108. Staff: How many traveling in your party, madam? Guest: Just one. Staff: There are several flights to Beijing. When would you like to leave? Guest: Let’s see. I’d like to catch an early flight out and return on the evening of the 21st
Staff:All right.A flight leaves Shanghai at 6:00a.m,arriving in Beijing at 8:45a.m,Is that too early? Guest:No,that's fine.And what about the return? Staff:An 8:00p.m.flight arrives back in Shanghai at 10:45p.m. How does that sound to you? Guest:Sounds good Staff:OK.I'll check that for you with the airport booking office. Guest:When can I get the tickets? 无忧PPT整理发布
2023/7/17 Presentation page 8 Staff: All right. A flight leaves Shanghai at 6:00a.m, arriving in Beijing at 8:45a.m, Is that too early? Guest: No, that’s fine. And what about the return? Staff: An 8:00p.m. flight arrives back in Shanghai at 10:45p.m. How does that sound to you? Guest: Sounds good. Staff: OK. I’ll check that for you with the airport booking office. Guest: When can I get the tickets?
Staff:Please come again at 4:00p.m.this afternoon,and we'll let you know if the tickets are available Guest:OK.Thanks for your help. 无忧PPT整理发布
2023/7/17 Presentation page 9 Staff: Please come again at 4:00p.m. this afternoon, and we’ll let you know if the tickets are available. Guest: OK. Thanks for your help
Dialogue 3 Selling Hotel Rooms to FITs Context:At the airport,a traveler goes to the airport pick- up disk to book a hotel room. Pre-listening questions: 1)What room does the guest want 2)How will the guest travel to the hotel? 无忧PPT整理发布
2023/7/17 Presentation page 10 Context: At the airport, a traveler goes to the airport pickup disk to book a hotel room. Pre-listening questions: 1) What room does the guest want ? 2) How will the guest travel to the hotel? Dialogue 3 Selling Hotel Rooms to FITs