大连理工大学出版社 恧世纪商务英语综合教程 Unit 8 Shopping Shopping is the examining of goods or service from retailers with intent to purchase. It can be traced Lead-in back to many civilizations in history. Shops are divided into multiple categories of stores which sell a selected set of goods or services. Usually, a larger commercial TextA zone can be found in city downtown. With modern technology such as television, telephone, and the Text B Internet, users could be described as home shoppers or customers of online retail stores Electronic commerce and business-to-consumer electronic Practical Writing commerce systems in combination of home mail delivery systems make this possible Century Business English ll
DUTP 大连理工大学出版社 世纪商务英语综合教程Ⅱ Text A Text B Lead-in Practical Writing Unit 8 Shopping Shopping is the examining of goods or service from retailers with intent to purchase. It can be traced back to many civilizations in history. Shops are divided into multiple categories of stores which sell a selected set of goods or services. Usually, a larger commercial zone can be found in city downtown. With modern technology such as television, telephone, and the Internet, users could be described as home shoppers or customers of online retail stores. Electronic commerce and business-to-consumer electronic commerce systems in combination of home mail delivery systems make this possible. Century Business English II
Lead-in Vocabulary Listening Spot Dictation Role-play
Lead-in Listening Role-play Spot Dictation Vocabulary L A B P
1 Vocabulary Guess the meaning of the following expressions and match them with the corresponding Chinese expressions. Use a dictionary to help you 1. Honda accord 四DA安全气囊 2 What does it come with standard? HB.可选择的,非必须的 3. anti-lock brakes(system))Fc.故障 4. airbag AD.本田雅阁(汽车) 5 AM/FM stereo 四EE.无线电调频立体声 6. cruise control G|F.防抱死制动(系统), 俗称ABS 7. malfunction rcG.恒速行驶操纵装置 8. sunroof 1「H基本配置是什么 (汽车顶上可开启的)遮 9. optional 阳篷顶
1 Vocabulary Guess the meaning of the following expressions and match them with the corresponding Chinese expressions. Use a dictionary to help you. 1. Honda Accord A. 安全气囊 2.What does it come with standard? B. 可选择的，非必须的 3. anti-lock brakes (system) C. 故障 4. airbag D. 本田雅阁（汽车） 5. AM/FM stereo E. 无线电调频立体声 6. cruise control F. 防抱死制动（系统）， 俗称 ABS 7. malfunction G. 恒速行驶操纵装置 8. sunroof H. 基本配置是什么 9. optional I.（汽车顶上可开启的）遮 阳篷顶 D H F A E G C I B L A B P
2 Listening 14b4 Listen to the conversation about buying a car and choose the Script best answer for each question Why does the customer like the Honda Accord? A. It is low in price B. It is superior in function and design It is practical for his needs (2 The standards of new Honda Accord include the following except A air conditioning an ice breaker C. a CD player The customer does not want to have function in the new car A. air bags cruise control C GPS UD
2 Listening 1. Why does the customer like the Honda Accord? A. It is low in price. B. It is superior in function and design. C. It is practical for his needs. 2. The standards of new Honda Accord include the following except _______. A. air conditioning B. an ice breaker C. a CD player 3. The customer does not want to have _______ function in the new car. A. air bags B. cruise control C. GPS Listen to the conversation about buying a car and choose the best answer for each question √ 1 2 √ √ 3 Script L A B P
2 Listening ④ There has been cruise control malfunction that led to an accident A. only a single B. only a few no (5 Which of the function is optional? Sunroof B Cruise control C ABS 6)When is the car available if the customer places an order right away A. In August In a month C In several days 7 What car color does the customer want? (7A.Black B Red C. White
2 Listening 4. There has been _______ cruise control malfunction that led to an accident. A. only a single B. only a few C. no 5. Which of the function is optional? A. Sunroof B. Cruise control. C. ABS 6. When is the car available if the customer places an order right away. A. In August. B. In a month. C. In several days. 7. What car color does the customer want? A. Black. B. Red. C. White. 5 4 √ 6 √ √ 7 √ L A B P
3 Spot Dictation 44 Listen to the conversation and fill in the missing information Salesman: 1 May I help you, Madam? Customer: Yes. I would like to 2 return these slacks Salesman: Alright. Do you have your receipt? Customer: Yes. Here it is. I bought them last week Salesman And why are you returning them? Customer: I bought them to 3 go with a blouse. But they don' t really match Salesman: I see. Oh, wait. Ma'am, I'm sorry. These slacks were on sale Customer: Yes, they were 4 thirty percent oft Salesman: I'm sorry, but we don't allow returns on 5 sale items Customer: I know many stores have that 6 policy. But I have returned sale items here before
3 Spot Dictation Listen to the conversation and fill in the missing information. Salesman: 1 , Madam? May I help you Customer: Yes, I would like to 2 these slacks. Salesman: Alright. Do you have your receipt? Customer: Yes. Here it is. I bought them last week. Salesman: And why are you returning them? Customer: I bought them to 3 a blouse. But they don’t really match. Salesman: I see. Oh, wait. Ma’am, I’m sorry. These slacks were on sale. Customer: Yes, they were 4 . Salesman: I’m sorry, but we don’t allow returns on 5 . Customer: I know many stores have that 6 . But I have returned sale items here before. ____________ return _________ go with _____________ thirty percent off _______ sale items policy __________ ________ L A B P
3 Spot Dictation 也日14 Salesman: I'm sorry, but we usually don't do it. It is our policy Customer: I just bought these slacks a week ago. And I am a 7 regular customer here. Can you make an exception this time? Salesman: Well Let me talk to the 8 manager for a moment .. Ma am the manager says i can do it this time Customer: Good. I'm a regular customer here. I am glad you can 9 make an exception for me Salesman: Please show me your 10 receipt again UD
Salesman: I’m sorry, but we usually don’t do it. It is our policy. Customer: I just bought these slacks a week ago. And I am a 7 here. Can you make an exception this time? Salesman: Well. Let me talk to the 8 for a moment. … Ma’am, the manager says I can do it this time. Customer: Good. I’m a regular customer here. I am glad you can 9 . Salesman: Please show me your 10 again. 3 Spot Dictation ______________ regular customer ________ manager make an exception for me receipt ______________________ ______ L A B P
4 Role-play Make up a dialogue based on the following situation and role-play it to the class You work as a customer service assistant in a department store. A customer wants to return a shirt he has bought because of the wrong size. The following words and expressions may be helpful carelessness粗心,疏忽 Do you have the receipt?你有收据吗? Inconvenience不方便 d like to return this 我想退货 wrong sIze尺寸不对 Id like to get a refund on this.我想退货 fitting room试衣间 l'd like to exchange this 我想换货
4 Role-play You work as a customer service assistant in a department store. A customer wants to return a shirt he has bought because of the wrong size. The following words and expressions may be helpful: Make up a dialogue based on the following situation and role-play it to the class. carelessness 粗心，疏忽 Do you have the receipt? 你有收据吗? inconvenience 不方便 I’d like to return this. 我想退货。 wrong size 尺寸不对 I’d like to get a refund on this. 我想退货。 fitting room 试衣间 I'd like to exchange this. 我想换货。 L A B P
Script Selling a Car Customer: I like the Honda Accord you showed me before. I think it's more practical for my needs Salesgirl: Alright sir. You are making a good choice. Honda has made a lot of design improvements in the new Accord Customer: What does it come with standard? Salesgirl: On all our new cars the standards include air conditioning anti lock brakes air bags and an AM/FM stereo with a CD player But on the accord there is another standard item as well. The Accord comes with cruise control Customer: Cruise control? don't like that Salesgirl: Why not sir? Customer: I think it's dangerous. What if I can't turn it off? Salesgirl: Well sir I know some of our customers are concerned about cruise control. But Honda has never had a single cruise control malfunction that led to an accident
Script Selling a Car Customer: I like the Honda Accord you showed me before. I think it’s more practical for my needs. Salesgirl: Alright sir. You are making a good choice. Honda has made a lot of design improvements in the new Accord. Customer: What does it come with standard? Salesgirl: On all our new cars the standards include air conditioning antilock brakes air bags and an AM/FM stereo with a CD player. But on the Accord there is another standard item as well. The Accord comes with cruise control. Customer: Cruise control? I don’t like that. Salesgirl: Why not sir? Customer: I think it’s dangerous. What if I can’t turn it off? Salesgirl: Well sir I know some of our customers are concerned about cruise control. But Honda has never had a single cruise control malfunction that led to an accident. L A B P
Script Customer: I wish it didnt have cruise control. My wife doesnt like it either Salesgirl: You know sir you dont have to use it. You can turn it on or off. If you don't want to use it you just never turn it on Customer: I suppose. And what about the sunroof? Is that standard? Salesgirl: No the sunroof is optional, sir Customer: I see. Another important question is the time I can get this car. I need a new car rather soon Salesgirl: Well I can say that the new models will be here in August. If you order one now we will have it for you in August Customer: That's good enough. Well I think I want to order the new white Accord with the sunroof then Salesgirl: Alright sir. I will get the paperwork ready for you. Just a moment
Script Customer: I wish it didn’t have cruise control. My wife doesn’t like it either. Salesgirl: You know sir you don’t have to use it. You can turn it on or off. If you don’t want to use it you just never turn it on. Customer: I suppose. And what about the sunroof? Is that standard? Salesgirl: No the sunroof is optional, sir. Customer: I see. Another important question is the time I can get this car. I need a new car rather soon. Salesgirl: Well I can say that the new models will be here in August. If you order one now we will have it for you in August. Customer: That’s good enough. Well I think I want to order the new white Accord with the sunroof then. Salesgirl: Alright sir. I will get the paperwork ready for you. Just a moment. L A B P