Chapter Nineteen Control Tools and Techniques
Chapter Nineteen Control Tools and Techniques
Chapter objectives(1 of 2) Describe the four directions in which organizational communication can flow Identify five common communication networks Explain the purpose of a management information system(MIs) Differentiate between data and information Outline the key elements in designing an MIs Explain how Mis is changing the manger's job and communications in organizations Describe how budgets are used as control tools
Chapter Objectives (1 of 2) Describe the four directions in which organizational communication can flow Identify five common communication networks Explain the purpose of a management information system (MIS) Differentiate between data and information Outline the key elements in designing an MIS Explain how MIS is changing the manger’s job and communications in organizations Describe how budgets are used as control tools
Chapter Objectives(2 of 2) Explain what the various financial ratios measure Describe TQM control charts Explain how to determine the most economic order quantity Identify six performance appraisal methods List behaviors related to effective disciplining Describe the organizational factors that serve as indirect behavioral controls
Chapter Objectives (2 of 2) Explain what the various financial ratios measure Describe TQM control charts Explain how to determine the most economic order quantity Identify six performance appraisal methods List behaviors related to effective disciplining Describe the organizational factors that serve as indirect behavioral controls
Common Communication Networks Wheel All-channel Chain Y Circle Figure 20-1
Common Communication Networks Chain Y Wheel Circle All-channel Figure 20-1
Networks and evaluation Criteria NETWORKS CRITERIA CHAIN Y WHEEL CIRCLE ALL CHANNEL Speed Moderate moderate fast Slow Fast Accuracy High HighHigh Low Moderate Emergence Moderate Moderate High None None of leader Morale Moderate moderate low g High Table 20-1
Networks and Evaluation Criteria CRITERIA CHAIN Y NETWORKS WHEEL CIRCLE ALL CHANNEL Speed Accuracy Emergence of leader Morale Moderate High Moderate Moderate Moderate High Moderate Moderate Fast High High Low Slow Low None High Fast Moderate None High Table 20-1
Grapevine Pipelines c) G B K G XC F D A A Single strand Gossip Probability Cluster (Each tells (one tells all.) (Each randomly Some tell selected one other tells others. others; most typical.) Figure 20-2
Grapevine Pipelines Y D C B A Single strand (Each tells one other.) A Gossip (One tells all.) A B C D E F G H I J K A Probability (Each randomly tells others.) F K G E C N D J H I x A C Cluster (Some tell selected others; most typical.) D F B I J Figure 20-2
MIS Makes data usable Disorganized are Information then screened for Information Data organized relevance and Usable into meaningfulness for Manager to become Figure 20-3
MIS Makes Data Usable Disorganized Data are organized into Information then screened for relevance and meaningfulness to become Information Usable for Manager Figure 20-3
Steps in Designing an MIS MIS Design information processing Aggregate the decisions Analyze information requirements Analyze the decision system Figure 20-4
Steps in Designing an MIS MIS Design information processing Aggregate the decisions Analyze information requirements Analyze the decision system Figure 20-4
Matching Information Requirements with Managerial Level Characteristics of Information Level of Time Source Scope Aggregation Horizons. External Very Wide External Future Top Man agement Middlle-evel Management Lower-level Management Largely Narrow Detailed Historical Interna Figure 20-5
Matching Information Requirements with Managerial Level Characteristics of Information Source Scope Level of Aggregation Time Horizons ExternalVery Wide External Future Top Management Middle-level Management Lower-level Management Largely Internal Narrow Detailed Historical Figure 20-5
Sample Control Chart 51 Upper Control Limit Weight of dry dog 50 food bags (in Ibs. 49 Lower Control limit 15913172125293337414549 Date 45891011121314151617181920222324252629301 Figure 20-6
Sample Control Chart 49 50 51 1 5 9 13 17 21 25 29 33 37 41 45 49 Upper Control Limit Lower Control Limit Weight of dry dog food bags (in lbs.) Date 4 5 8 9 10 1112 13 14 15 16 17 18 19 20 22 23 24 25 26 29 30 1 Figure 20-6
