巡链岗环经有贺号+学 《商务英语》 授课教案 Chapter 23 Export Marketing I.Objectives To be fully aware of the necessity of export marketing and communications; To grasp the main idea and the structure of the text; To master the usage of key special terms,words and phrases in this cbapter; To conduct a series of listening,speaking,reading,writing and translating activities concerned with the theme of the chapter. II.Introduction Exporting is the process of providing the right product,in the right place,at the right time,at the right price, in which there must be many variables.This chapter gives you some instructions on how to understand the consumers and their needs. 出口营销是一种在适当地点、适当时间以适当价格提供适当产品的过程。在这个过程中一定有 很多不确定的因素。如何了解消费者和市场需求？本章将给你一些指导。 III.Main points of the text 1.the definition of exporting 2.many variables in exporting 3.exproting to meet the needs of customers IV.Background and terminology 1.customer satisfaction顾客满意度 2.physical distribution物资流通，货物流通 Transportation and storage 3.end user最终用户，制成品的最终消费者 4.marketing channel销售渠道 5.marketing mix营销组合 "The marketing mix"means factors that help a company or firm sell its products.Four elements are normally distinguished:getting the right product to the market;selling the product at the right price; ensuring that the promotion is right-that is,advertising and marketing for the product;and ensuring that the product is distributed to the most convenient place for customers to buy it..“营销组合”是指有助于 公司推销其产品的各种因素。通常有四种要素要区分开来：将适当的产品投入市场：以适合的 价格销售产品；确保促销方法适当一即广告和营销方式要得当：确保产品发送到客户最方便 购买的地方
《商务英语》 授课教案 1 Chapter 23 Export Marketing I. Objectives To be fully aware of the necessity of export marketing and communications; To grasp the main idea and the structure of the text; To master the usage of key special terms, words and phrases in this chapter; To conduct a series of listening, speaking, reading, writing and translating activities concerned with the theme of the chapter. II. Introduction Exporting is the process of providing the right product, in the right place, at the right time, at the right price, in which there must be many variables. This chapter gives you some instructions on how to understand the consumers and their needs. 出口营销是一种在适当地点、适当时间以适当价格提供适当产品的过程。在这个过程中一定有 很多不确定的因素。如何了解消费者和市场需求？本章将给你一些指导。 III. Main points of the text 1. the definition of exporting 2. many variables in exporting 3. exproting to meet the needs of customers IV. Background and terminology 1. customer satisfaction 顾客满意度 2. physical distribution 物资流通，货物流通 Transportation and storage 3. end user 最终用户，制成品的最终消费者 4. marketing channel 销售渠道 5. marketing mix 营销组合 “The marketing mix” means factors that help a company or firm sell its products. Four elements are normally distinguished: getting the right product to the market; selling the product at the right price; ensuring that the promotion is right—that is, advertising and marketing for the product; and ensuring that the product is distributed to the most convenient place for customers to buy it. “营销组合”是指有助于 公司推销其产品的各种因素。通常有四种要素要区分开来：将适当的产品投入市场；以适合的 价格销售产品；确保促销方法适当——即广告和营销方式要得当；确保产品发送到客户最方便 购买的地方
尉纤所蜀号大孝 《商务英语》 授课教案 6.manufacture an industry in which mechanical power and machinery are employed制造，制造业，制 成品 7.product presentation a formal product introduction正式的产品介绍，产品展示 Product presentation: Styling/design packaging Purposes To bring products to a customer's notice; To give the product a"brand image"; To identify the company that made the product. 8. publicity the act,process,or occupation of disseminating information to gain public interest, 传效用 Publicity/communications To find the best media and techniques Advertising;trade fair,personal selling Sales literature:leaflets,catalogues,price lists Newspapers Advertisements on T'V Radio 9.styling花式样，设计 l0.packaging the act,process,,industry,,art,or style of packing包装，包装材料 11.intermediary one that acts as an agent between persons or things媒介：在人或事物之间充当中介 的人 12.Maslow's Hierarchy of needs Our needs:eat,drink,sleep,healthy,fun,friends,esteem,achievement... Physiological Needs: such basic needs as food,clothing,shelter Hgure6. Safety Needs Sef actualization A need to be free of the fear of physical danger and deprivation of the basic physiological needs;/a need for self-preservation(able to maintain their property and/or Estecm job so they can provide food and shelter tomorrow and the next day) Social Social or Affiliation Needs Since people are social beings,they have a need to belong and to be accepted by various groups (strive for meaningful Safcty relations with others) Phystological Esteem Needs Want to be more than just a member of their group;the need for esteem-both self-esteem and respect and recognition from others(producing feelings of self-confidence, prestige,power,and control;begin to feel they are useful) Self-Actualization Needs The need to maximize one's potential,whatever it may be.A musician must play music,a poet must write,a 2
《商务英语》 授课教案 6. manufacture an industry in which mechanical power and machinery are employed 制造, 制造业, 制 成品 7. product presentation a formal product introduction 正式的产品介绍，产品展示 Product presentation: Styling/design & packaging Purposes To bring products to a customer’s notice; To give the product a “brand image”; To identify the company that made the product. 8. publicity the act, process, or occupation of disseminating information to gain public interest 宣传，宣 传效用 Publicity/communications To find the best media and techniques Advertising; trade fair, personal selling Sales literature: leaflets, catalogues, price lists Newspapers Advertisements on TV Radio 9. styling 花[式]样, 设计 10. packaging the act, process, industry, art, or style of packing 包装, 包装材料 11. intermediary one that acts as an agent between persons or things 媒介：在人或事物之间充当中介 的人 12. Maslow’s Hierarchy of needs Our needs: eat, drink, sleep, healthy, fun, friends, esteem, achievement… Physiological Needs: such basic needs as food, clothing, shelter 2 an Safety Needs A need to be free of the fear of physical danger and deprivation of the basic physiological needs;/ a need for self-preservation (able to maintain their property and/or job so they can provide food and shelter tomorrow and the next day) Social or Affiliation Needs Since people are social beings, they have a need to belong d to be accepted by various groups (strive for meaningful relations with others) Esteem Needs Want to be more than just a member of their group; the need for esteem-both self-esteem and respect and recognition from others (producing feelings of self-confidence, prestige, power, and control; begin to feel they are useful) Self-Actualization Needs The need to maximize one’s potential, whatever it may be. A musician must play music, a poet must write, a
尉环经衡蜀大孝 《商务英语》 授课教案 general must win battles,a professor must teach.The desire to become what one is capable of becoming. What a man can be,he must be. Different ways to achieve self-actualization:In one person,the desire to be an ideal mother,in another,it may be expressed in managing an organization;in another it may be expressed athletically;in still another by playing the piano.In combat,a soldier may put his life on the line and rush a machine-gun nest in attempt to destroy,knowing full well that his chances for survival are low.He is not doing it for affiliation or recognition,but rather for what he thinks is important.In this case,you may consider the soldier to have self-actualized;to be maximizing the potential of what is important to him at that time. The way self-actualization is expressed can change over the life cycle.For example,a self-actualized athlete may eventually look for other areas in which to maximize potential as his or her physical attributes change over time or as his or her horizons broaden. V.Language Points 1.In your life time,whether or not you are conscious of it,you are or will be selling. 在你一生中，无论你是否意识到，你正在或即将进行推销。 (1)“whether(or not)引导一个让步状语从句，例如： whether(or not)we like a particular piece of news,all we have to do is sit in front of the tube and 'let it happen'. 不管我们喜欢不喜欢一条消息，我们所能做的只是坐在电视机前，让它过去'。 (②)“.…you are or will be selling.”是“.…you are selling or you will be selling.”的省略形式。 be conscious of知道，有察觉的 He was conscious that he must do all this. 他知道必须干这些事。 She was not conscious of his presence in the room. 她不晓得他在这房间里。 2.Manufacturers sell the products they make and farmers,the produce they grow. 制造商销售他们制造的产品，农民销售他们栽种的农产品。 (I)“(had)they make'”是定语从句，修饰products'”; (2)“and the farmer,,the produce they grow.”是“and the farmer(sells)the produce(hat)they grow.'” 的省略形式。本句中produce'”是名词，发音时，重音在前，意为“农产品(farm produce,, especially fresh fruits and vegetables)”。 3.Theaters sell entertainment,insurance companies sell financial protection against future loss, and ideas urging action can be sold,too. 剧院推销娱乐产品，保险公司兜售预防不测的金融保险，甚至某些敦促人们采取行动的建议也 可以销售。 句中有两个后置定语：“against future loss”修饰“protection”;现在分词短语“urging action(敦促采 取行动”修饰ideas'”。 4.Exporting is the process of providing the right product,in the right place,at the right time,at the right price
《商务英语》 授课教案 3 general must win battles, a professor must teach. The desire to become what one is capable of becoming. What a man can be, he must be. Different ways to achieve self-actualization: In one person, the desire to be an ideal mother; in another, it may be expressed in managing an organization; in another it may be expressed athletically; in still another by playing the piano. In combat, a soldier may put his life on the line and rush a machine-gun nest in attempt to destroy, knowing full well that his chances for survival are low. He is not doing it for affiliation or recognition, but rather for what he thinks is important. In this case, you may consider the soldier to have self-actualized; to be maximizing the potential of what is important to him at that time. The way self-actualization is expressed can change over the life cycle. For example, a self-actualized athlete may eventually look for other areas in which to maximize potential as his or her physical attributes change over time or as his or her horizons broaden. V.Language Points 1. In your life time, whether or not you are conscious of it, you are or will be selling. 在你一生中，无论你是否意识到，你正在或即将进行推销。 (1) “whether (or not)”引导一个让步状语从句，例如： whether (or not) we like a particular piece of news, all we have to do is sit in front of the tube and 'let it happen'. 不管我们喜欢不喜欢一条消息,我们所能做的只是坐在电视机前,'让它过去'。 (2) “…you are or will be selling.”是 “…you are selling or you will be selling.”的省略形式。 be conscious of 知道，有察觉的 He was conscious that he must do all this. 他知道必须干这些事。 She was not conscious of his presence in the room. 她不晓得他在这房间里。 2. Manufacturers sell the products they make and farmers, the produce they grow. 制造商销售他们制造的产品，农民销售他们栽种的农产品。 (1) “(that) they make” 是定语从句，修饰 “products”; (2) “and the farmer, the produce they grow.” 是 “and the farmer (sells) the produce (that) they grow.” 的省略形式。本句中 “produce”是名词，发音时，重音在前，意为 “农产品(farm produce, especially fresh fruits and vegetables)”。 3. Theaters sell entertainment, insurance companies sell financial protection against future loss, and ideas urging action can be sold, too. 剧院推销娱乐产品，保险公司兜售预防不测的金融保险, 甚至某些敦促人们采取行动的建议也 可以销售。 句中有两个后置定语: “against future loss”修饰“protection”; 现在分词短语 “urging action(敦促采 取行动)”修饰“ideas”。 4. Exporting is the process of providing the right product, in the right place, at the right time, at the right price
裤尉黄学 《商务英语》 授课教案 出口是一种在适当地点、适当时间以适当价格提供适当产品的过程。 句中“providing.…price'”是动名词短语，用作介词of的宾语。在动名词短语中，有三个并列的 介词短语，作它自己的状语。 5.This is a good definition as anyone cannot agree on a single definition. 这是一个很好的定义，因为不是任何人都会同意某一单个定义的。句中连词“s”引导原因状语 从句：在原因状语从句中，采用了一个部分否定句型。这里列举部分否定的其它情况： ()All that glitters is not gold.闪光的并非都是黄金。 (2)Both answers are not right..并非两个答案都对。 6.Perhaps the main reason why people find exporting so difficult to define is because there are so many variables in the marketing mix. 也许人们发现出口很难下定义的主要原因是因为在营销组合中，有很多的变数。本句是一个复 合句，“why”引导的从句是定语从句，修饰“reason”,because引导的从句是表语从句。 7.Exporting is a word which encompasses all the business activities required to get your product from the factory to the final consumer. 出口这个词囊括了获取产品所需要的从工厂到最终消费者之间所有的商业活动。 encompass:to constitute or include:构成，包括： a survey that encompassed a wide range of participants.一份包括了广泛参与人的评论 "required..consumer'”是过去分词短语，用作后置定语，修饰activities'”。 8.Marketing seeks to maximize your profits and your customer satisfaction-by getting the marketing mix right. 营销行为追求的是利益最大化和客户满足度的最大化—通过采用正确的营销组合。句中 “maximize”是及物动词，后跟有两个并列的宾语，所以翻译成了两个“最大化”。 maximize::To increase or make as great as possible:最大化：使增加（扩大）到最大限度： maximize the profit/efficiency customer satisfaction:顾客满意度 9.These variables include product,presentation,publicity,physical distribution,price and channels. 这些变数包括产品、展示、宣传、商品流通、价格与销售渠道。 In commerce,distribution refers to the physical movement of commodities into the channels of trade and industry.Physical distribution is how we transport and store the product from the seller to the buyer..在商业方面，“distribution”是指商品的实体流动并进入贸易和工业渠道。货物流通是指 从销售者到购买者的销售过程中如何运输和储藏产品。 10.The first-class product should be provided together with its function,its basic design and its qualities,etc. 提供一流的产品应配有产品功能、基本设计和产品质量等等。 be provided with”意为“被提供；被配备，例如： They are ill provided with food.他们的食品不足。 11.The design elements affect how a product looks rather than how it works
《商务英语》 授课教案 4 出口是一种在适当地点、适当时间以适当价格提供适当产品的过程。 句中 “providing…price”是动名词短语，用作介词 of 的宾语。在动名词短语中，有三个并列的 介词短语，作它自己的状语。 5. This is a good definition as anyone cannot agree on a single definition. 这是一个很好的定义, 因为不是任何人都会同意某一单个定义的。句中连词 “as”引导原因状语 从句；在原因状语从句中，采用了一个部分否定句型。这里列举部分否定的其它情况： (1) All that glitters is not gold. 闪光的并非都是黄金。 (2) Both answers are not right. 并非两个答案都对。 6. Perhaps the main reason why people find exporting so difficult to define is because there are so many variables in the marketing mix. 也许人们发现出口很难下定义的主要原因是因为在营销组合中，有很多的变数。本句是一个复 合句， “why”引导的从句是定语从句, 修饰 “reason”; “because”引导的从句是表语从句。 7. Exporting is a word which encompasses all the business activities required to get your product from the factory to the final consumer. 出口这个词囊括了获取产品所需要的从工厂到最终消费者之间所有的商业活动。 encompass: to constitute or include: 构成，包括： a survey that encompassed a wide range of participants.一份包括了广泛参与人的评论 “required…consumer”是过去分词短语，用作后置定语，修饰“activities”。 8. Marketing seeks to maximize your profits and your customer satisfaction—by getting the marketing mix right. 营销行为追求的是利益最大化和客户满足度的最大化 ——通过采用正确的营销组合。句中 “maximize”是及物动词，后跟有两个并列的宾语，所以翻译成了两个 “最大化”。 maximize: To increase or make as great as possible: 最大化：使增加（扩大）到最大限度： maximize the profit/efficiency customer satisfaction:顾客满意度 9. These variables include product, presentation, publicity, physical distribution, price and channels. 这些变数包括产品、展示、宣传、商品流通、价格与销售渠道。 In commerce, distribution refers to the physical movement of commodities into the channels of trade and industry. Physical distribution is how we transport and store the product from the seller to the buyer.在商业方面, “distribution”是指商品的实体流动并进入贸易和工业渠道。货物流通是指 从销售者到购买者的销售过程中如何运输和储藏产品。 10. The first-class product should be provided together with its function, its basic design and its qualities, etc. 提供一流的产品应配有产品功能、基本设计和产品质量等等。 “be provided with” 意为 “被提供；被配备”，例如： They are ill provided with food. 他们的食品不足。 11. The design elements affect how a product looks rather than how it works
连贵新贺大生 《商务英语》 授课教案 设计要素会影响产品的外观，而不是它的性能。 c“rather than'”是连词，其后或接从句，或名词词组，或形容词（词组），或其它，取决于它前面的 结构，“rather than'的两端要求用平行的结构。例如： These shoes are comfortable rather than pretty. 这双鞋不好看，但是舒服。 He depends on you rather than on me. 他依靠你，而不是依靠我。 They considered it practicable to remain where they were rather than to push on across the river. 他们认为原地不动比较符合实际，而不是强行过河。 He was engaged in studying rather than reading the newspaper. 他在研究报纸而不是在读报纸。 That is,being oriented to the needs of customers rather than the needs of products..也就是说，要针 对消费者的需求，而不是针对产品的需求。 12.Publicity is to stimulate demand through a variety of techniques,including advertising,trade fair,personal selling and so on. 宣传是通过各种手段，包括广告、交易会、个人销售等等，来刺激需求。 Stimulate:To rouse to activity or heightened action,as by spurring or goading;excite. stimulate sb.to further efforts(=stimulate sb.to make greater efforts) 激励某人作更大的努力 Alcohol stimulates the action of the heart.酒刺激心脏的活动。 Exercise stimulates the flow of blood..体操促进血液流动。 13.We have to take into account where we sell it,who we sell it to,and our competitors'prices. 们必须考虑在何地销售产品，将产品销售给谁，还要考虑竞争者的价格。 “take..into account'”把...考虑进去，句中where we sell it,who we sell it to,and our competitors'prices'”用作take”的宾语，where和who引导的从句为宾语从句，而两个宾语从 句又与名词词组“our competitors'prices'平行。 to take account of sth./to take..into account考虑；顾及 In judging the progress he has made in his studies,we must take account of the fact that he has been working under great difficulties for several months. 在评价他在学习中取得的进步的时候，我们必须考虑这个事实，即连续几个月他一直都在很困 难的情况下工作。 We must take local condition into account. 我们必须考虑当地的条件。 14.Channels mean the intermediaries through which we reach the end-user. 货物流通是指从销售者到购买者的销售过程中如何运输和储藏产品。 intermediary:One that acts as an agent between persons or things;a means. 媒介：在人或事物之间充当中介的人：一种手段 15.Exporting means being concerned with people and their needs. 出口意味着关注人以及他们的需求。 to be concerned with牵涉到，关注，担心 1.His work is concerned with the preparation of documents for exports
《商务英语》 授课教案 5 设计要素会影响产品的外观，而不是它的性能。 “rather than”是连词，其后或接从句，或名词词组，或形容词(词组)，或其它，取决于它前面的 结构， “rather than”的两端要求用平行的结构。例如： These shoes are comfortable rather than pretty. 这双鞋不好看，但是舒服。 He depends on you rather than on me. 他依靠你，而不是依靠我。 They considered it practicable to remain where they were rather than to push on across the river. 他们认为原地不动比较符合实际，而不是强行过河。 He was engaged in studying rather than reading the newspaper. 他在研究报纸而不是在读报纸。 That is, being oriented to the needs of customers rather than the needs of products. 也就是说，要针 对消费者的需求，而不是针对产品的需求。 12. Publicity is to stimulate demand through a variety of techniques, including advertising, trade fair, personal selling and so on. 宣传是通过各种手段，包括广告、交易会、个人销售等等，来刺激需求。 Stimulate: To rouse to activity or heightened action, as by spurring or goading; excite. stimulate sb. to further efforts (=stimulate sb. to make greater efforts) 激励某人作更大的努力 Alcohol stimulates the action of the heart. 酒刺激心脏的活动。 Exercise stimulates the flow of blood. 体操促进血液流动。 13. We have to take into account where we sell it, who we sell it to, and our competitors’ prices. 我 们必须考虑在何地销售产品，将产品销售给谁，还要考虑竞争者的价格。 “take…into account” 把……考虑进去，句中“where we sell it, who we sell it to, and our competitors’ prices”用作 “take” 的宾语，where 和 who 引导的从句为宾语从句，而两个宾语从 句又与名词词组 “our competitors’ prices”平行。 to take account of sth. /to take …into account 考虑；顾及 In judging the progress he has made in his studies, we must take account of the fact that he has been working under great difficulties for several months. 在评价他在学习中取得的进步的时候，我们必须考虑这个事实，即连续几个月他一直都在很困 难的情况下工作。 We must take local condition into account. 我们必须考虑当地的条件。 14. Channels mean the intermediaries through which we reach the end-user. 货物流通是指从销售者到购买者的销售过程中如何运输和储藏产品。 intermediary: One that acts as an agent between persons or things; a means. 媒介：在人或事物之间充当中介的人；一种手段 15. Exporting means being concerned with people and their needs. 出口意味着关注人以及他们的需求。 to be concerned with 牵涉到，关注，担心 1. His work is concerned with the preparation of documents for exports
裤尉黄学 《商务英语》 授课教案 他的工作牵涉到为出口制作单证。 2.The firm's financial status is concerned with the interests of its stockholders. 这个公司的财政状况关系到股东的利益。 3.He didn't seem in the least to be concerned with what she was saying. 对她所讲的话，他似乎一点也不感兴趣 16.That is,being oriented to the needs of customers rather than the needs of products. 也就是说，要针对消费者的需求，而不是针对产品的需求。 to be oriented to适应于 1.Our products must be oriented to the needs of the market. 我们的产品必须适应市场的需要。 2.The first days of school are meant for the freshmen to be oriented to campus life. 上学的头几天要让新同学适应校园生活 17.But once a basic need has been covered customers become more choosy. 但是一旦基本需求被满足之后，消费者会变得更加挑剔。 cover:satisfy;:meet满足 choosy:very careful in choosing;highly selective审慎选择的；非常讲究的 18.A satisfied customer is one who is pleased with what he has bought. 那种对他所买的东西感到高兴的客户才叫做满意的客户。 to be pleased with对..喜欢，感到满意 1.We are very pleased with her decision. 我们对她的决定很满意。 2.I am very much pleased with what he has done. 我对他所做的事非常满意。 19.It is important to know what he needs and what will please him,and when and how his needs are changing,because we must be ready to change our product in the same way.重要的是要了 解消费者的需求，了解什么可以取悦消费者，以及他的需求何时以何种方式发生变化，因为我 们必须时刻准备相应地改变我们的产品。 本句的结构：it是形式主语，不定式短语“to know..changing”是真正的主语，because引 导原因状语从句。由疑问代词和疑问副词引导的三个平行的从句what he needs and what will please him,and when and how his needs are changing”用作know”的宾语。 be ready to do something预备、即将做某事 1.The two sides are ready to start their negotiations. 双方准备开始谈判了。 2.He is ready to do anything on earth to better his fortunes. 他准备采取一切措施来改善他的命运。 VI.Summary of the lesson Exporting is the process of providing the right product,in the right place,at the right time,at the right price.There are many variables in exporting.We can alter them in order to achieve the best marketing.These 6
《商务英语》 授课教案 6 他的工作牵涉到为出口制作单证。 2. The firm’s financial status is concerned with the interests of its stockholders. 这个公司的财政状况关系到股东的利益。 3. He didn’t seem in the least to be concerned with what she was saying. 对她所讲的话，他似乎一点也不感兴趣 16. That is, being oriented to the needs of customers rather than the needs of products. 也就是说，要针对消费者的需求，而不是针对产品的需求。 to be oriented to 适应于... 1. Our products must be oriented to the needs of the market. 我们的产品必须适应市场的需要。 2. The first days of school are meant for the freshmen to be oriented to campus life. 上学的头几天要让新同学适应校园生活 17. But once a basic need has been covered customers become more choosy. 但是一旦基本需求被满足之后，消费者会变得更加挑剔。 cover: satisfy; meet 满足 choosy: very careful in choosing; highly selective 审慎选择的；非常讲究的 18. A satisfied customer is one who is pleased with what he has bought. 那种对他所买的东西感到高兴的客户才叫做满意的客户。 to be pleased with 对…喜欢,感到满意 1. We are very pleased with her decision. 我们对她的决定很满意。 2. I am very much pleased with what he has done. 我对他所做的事非常满意。 19. It is important to know what he needs and what will please him, and when and how his needs are changing, because we must be ready to change our product in the same way. 重要的是要了 解消费者的需求，了解什么可以取悦消费者，以及他的需求何时以何种方式发生变化，因为我 们必须时刻准备相应地改变我们的产品。 本句的结构：it 是形式主语，不定式短语 “to know … changing” 是真正的主语，because 引 导原因状语从句。 由疑问代词和疑问副词引导的三个平行的从句“what he needs and what will please him, and when and how his needs are changing” 用作 “know” 的宾语。 be ready to do something 预备、即将做某事 1. The two sides are ready to start their negotiations. 双方准备开始谈判了。 2. He is ready to do anything on earth to better his fortunes. 他准备采取一切措施来改善他的命运。 VI. Summary of the lesson Exporting is the process of providing the right product, in the right place, at the right time, at the right price. There are many variables in exporting. We can alter them in order to achieve the best marketing. These
岗的手 《商务英语》 授课教案 variables include product,presentation,publicity,physical distribution,price and channels.Exporting means being concerned with people and their needs.That is,being oriented to the needs of customers rather than the needs of products.It is important to know what the customer needs and what will please him,and when and how his needs are changing,because we must be ready to change our product in the same way. VII.Comprehension questions 1.How do you define the word"exporting"? 2.Do you agree that everybody is or will be selling?Why? 3.What is the purpose of marketing? 4.There are many variables in exporting.What do they include? 5.What is the purpose of publicity? 6.What are the main variables in the marketing mix? >
《商务英语》 授课教案 7 variables include product, presentation, publicity, physical distribution, price and channels. Exporting means being concerned with people and their needs. That is, being oriented to the needs of customers rather than the needs of products. It is important to know what the customer needs and what will please him, and when and how his needs are changing, because we must be ready to change our product in the same way. VII. Comprehension questions 1. How do you define the word “exporting”? 2. Do you agree that everybody is or will be selling? Why? 3. What is the purpose of marketing? 4. There are many variables in exporting. What do they include? 5. What is the purpose of publicity? 6. What are the main variables in the marketing mix?
