management ninth edition STEPHEN P.ROBBINS MARY COULTER Chapter12 Human Resource Management 第12章 人力资源管理 PEARSON 2007 Prentice Hall,Inc. PowerPoint Presentation by Charlie Cook All rights reserved. The University of WestAlabama
ninth edition STEPHEN P. ROBBINS PowerPoint Presentation by Charlie Cook The University of West Alabama MARY COULTER © 2007 Prentice Hall, Inc. All rights reserved. Human Resource Management 人力资源管理 Chapter12 第12章
LEARNING OUTLINE Follow this Learning Outline as you read and study this chapter. Why Human Resources Is Important: The HRM Process为什么人力资源是重要的；人力资源 管理过程 。 Explain how an organization's human resources can be a significant source of competitive advantage.解释一个组 织的人力资源如何能成为竞争优势的重要来源 List eight activities necessary for staffing the organization and sustaining high employee performance.列出为组织 配备人员和保持员工高绩效所必需的八项活动 Discuss the environmental factors that most directly affect the HRM process.详述影响人力资源管理过程的最直接 的环境因素 2007 Prentice Hall,Inc.All rights reserved 12-2
© 2007 Prentice Hall, Inc. All rights reserved. 12–2 L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. Why Human Resources Is Important: The HRM Process为什么人力资源是重要的；人力资源 管理过程 • Explain how an organization’s human resources can be a significant source of competitive advantage.解释一个组 织的人力资源如何能成为竞争优势的重要来源 • List eight activities necessary for staffing the organization and sustaining high employee performance.列出为组织 配备人员和保持员工高绩效所必需的八项活动 • Discuss the environmental factors that most directly affect the HRM process.详述影响人力资源管理过程的最直接 的环境因素
LEAR NING OUTLINE (cont'd) Follow this Learning Outline as you read and study this chapter. Human Resource Planning;Recruitment/Decruitment;Selection; Orientation;Training.人力资源规划；招聘/解骋；甄选；上岗培训；培训 Contrastjob analysis,job description,and job specification. ·比较职务分析、职务说明书和职位规范 Discuss the major sources of potentialjob candidates. ·详述职务潜在候选人的主要来源 Describe the differentselection devices and which work bestfor differentjobs. ·描述不同的甄选手段并说明哪种对不同的工作最有效 Tell what a realistic job preview is and why it's important. ·说明什么是真实工作预览以及为什么它是重要的 ·Explain why orientation is so important.解释为什么上岗培训如此重要 Describe the differenttypes of training and how that training can be provided. ·描述不同类型的培训以及如何提供培训 2007 Prentice Hall,Inc.All rights reserved. 12-3
© 2007 Prentice Hall, Inc. All rights reserved. 12–3 L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Human Resource Planning; Recruitment/ Decruitment; Selection; Orientation; Training人力资源规划；招聘/解聘；甄选；上岗培训；培训 • Contrast job analysis, job description, and job specification. • 比较职务分析、职务说明书和职位规范 • Discuss the major sources of potential job candidates. • 详述职务潜在候选人的主要来源 • Describe the different selection devices and which work best for different jobs. • 描述不同的甄选手段并说明哪种对不同的工作最有效 • Tell what a realistic job preview is and why it’s important. • 说明什么是真实工作预览以及为什么它是重要的 • Explain why orientation is so important.解释为什么上岗培训如此重要 • Describe the different types of training and how that training can be provided. • 描述不同类型的培训以及如何提供培训
LEARNING OUTLINE (cont'd) Follow this Learning Outline as you read and study this chapter. Employee Performance Management;Compensation/Benefits;Career Development 员工绩效管理；薪酬与福利；职业发展 Describe the different performance appraisal methods. ·描述不同的绩效评估方法 Discuss the factors that influence employee compensation and benefits. ·详述影响雇员薪酬和福利的因素 Describe skill-based and variable pay systems. ·描述基于技能的薪酬方案和浮动工资方案 ·Describe career development for today's employees.描述当今员工的职业发展 CurrentIssues in Human Resource Management人力资源管理当前面临的问题 ·Explain how managers can manage downsizing.描述管理者如何管理机构的精简 ·Discuss how managers can manage workforce diversity.详述管理者如何管理劳动力多元化 2007 Prentice Hall,Inc.All rights reserved. 12-4
© 2007 Prentice Hall, Inc. All rights reserved. 12–4 L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Employee Performance Management; Compensation/Benefits; Career Development 员工绩效管理；薪酬与福利；职业发展 • Describe the different performance appraisal methods. • 描述不同的绩效评估方法 • Discuss the factors that influence employee compensation and benefits. • 详述影响雇员薪酬和福利的因素 • Describe skill-based and variable pay systems. • 描述基于技能的薪酬方案和浮动工资方案 • Describe career development for today’s employees.描述当今员工的职业发展 Current Issues in Human Resource Management人力资源管理当前面临的问题 • Explain how managers can manage downsizing.描述管理者如何管理机构的精简 • Discuss how managers can manage workforce diversity.详述管理者如何管理劳动力多元化
LEARNING OUTLINE (cont'd) Follow this Learning Outline as you read and study this chapter. Current Issues in Human Resource Management(cont'd)人力资源管理当前面临 的问题 Explain what sexual harassment is and what managers need to know about it. ·解释什么是性骚扰，关于这个管理者需要知 道什么 Describe how organizations are dealing with work-life balances. •描述组织如何处理工作家庭平衡的问题 2007 Prentice Hall,Inc.All rights reserved. 12-5
© 2007 Prentice Hall, Inc. All rights reserved. 12–5 L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Current Issues in Human Resource Management (cont’d)人力资源管理当前面临 的问题 •Explain what sexual harassment is and what managers need to know about it. •解释什么是性骚扰，关于这个管理者需要知 道什么 •Describe how organizations are dealing with work-life balances. •描述组织如何处理工作-家庭平衡的问题
The Importance of Human Resource Management(HRMW)人力资源管理的重要性 As a necessary part of the organizing function of management作为管理中组织职能的必不可少的一部分 >Selecting,training,and evaluating the work force >面试、培训和评估员工的工作绩效 ·As an important strategic tool作为一项重要的战略工具 >HRM helps establish an organization's sustainable competitive advantage.HRM帮助组织建立持久的竞争 优势 ·Adds value to the firm提升公司价值 High performance work practices lead to both high individual and high organizational performance. > 高绩效工作实务能同时带来个人绩效和组织绩效的提 升 2007 Prentice Hall,Inc.All rights reserved. 12-6
© 2007 Prentice Hall, Inc. All rights reserved. 12–6 The Importance of Human Resource Management (HRM)人力资源管理的重要性 • As a necessary part of the organizing function of management作为管理中组织职能的必不可少的一部分 ➢Selecting, training, and evaluating the work force ➢面试、培训和评估员工的工作绩效 • As an important strategic tool作为一项重要的战略工具 ➢HRM helps establish an organization’s sustainable competitive advantage.HRM 帮助组织建立持久的竞争 优势 • Adds value to the firm提升公司价值 ➢High performance work practices lead to both high individual and high organizational performance. ➢高绩效工作实务能同时带来个人绩效和组织绩效的提 升
Exhibit 12-1 Examples of High-Performance Work Practicesi高绩效工作实务的实例 ·Self-managed teams自我管理团队 ·Decentralized decision making下放决策制定的权利 Training programs to develop knowledge,skills,and abilities开发知识、技能和能力的培训项目 ·Flexible job assignments灵活的工作分配 ·Open communication开放式沟通 ·Performance-based compensation:按绩效付酬 Staffing based on person-job and person- organization fit使个人与工作相匹配，个人与组织相 匹配 Source:Based on W.R.Evans and W.D.Davis,"High-Performance Work Systems and Organizational Performance:The Mediating Role of Intemal Social Structure,"Joumnal of Management,October 2005,p.760. 2007 Prentice Hall,Inc.All rights reserved. 12-7
© 2007 Prentice Hall, Inc. All rights reserved. 12–7 Exhibit 12–1 Examples of High-Performance Work Practices高绩效工作实务的实例 • Self-managed teams自我管理团队 • Decentralized decision making 下放决策制定的权利 • Training programs to develop knowledge, skills, and abilities开发知识、技能和能力的培训项目 • Flexible job assignments灵活的工作分配 • Open communication开放式沟通 • Performance-based compensation按绩效付酬 • Staffing based on person–job and person– organization fit使个人与工作相匹配，个人与组织相 匹配 Source: Based on W. R. Evans and W. D. Davis, “High-Performance Work Systems and Organizational Performance: The Mediating Role of Internal Social Structure,” Journal of Management, October 2005, p. 760
The HRM Process人力资源管理过程 ·Functions of the HRM Process人力资源管理过程的作用 >Ensuring that competent employees are identified and selected. >识别和选聘有能力的员工 >Providing employees with up-to-date knowledge and skills to do their jobs. >使得员工的技能和知识不断得到更新 >Ensuring that the organization retains competent and high-performing employees who are capable of high performance. >保证组织能保有长期保持高绩效水平的能干、杰出的 员工 2007 Prentice Hall,Inc.All rights reserved. 12-8
© 2007 Prentice Hall, Inc. All rights reserved. 12–8 The HRM Process人力资源管理过程 • Functions of the HRM Process人力资源管理过程的作用 ➢Ensuring that competent employees are identified and selected. ➢识别和选聘有能力的员工 ➢Providing employees with up-to-date knowledge and skills to do their jobs. ➢使得员工的技能和知识不断得到更新 ➢Ensuring that the organization retains competent and high-performing employees who are capable of high performance. ➢保证组织能保有长期保持高绩效水平的能干、杰出的 员工
Exhibit 12-2 Human Resource Management Process人力资源管理过程 Environment 人力资源规划 招聘 甄选 确定和选聘 有能力的员工 解聘 上岗培训 使员工不断更新 培训 技能和知识 绩效管理 薪酬与福利 职业发展 保持高绩效水平 的能干和杰出的员工 Environment 2007 Prentice Hall,Inc.All rights reserved. 12-9
© 2007 Prentice Hall, Inc. All rights reserved. 12–9 Exhibit 12–2 Human Resource Management Process人力资源管理过程 人力资源规划 招聘 甄选 确定和选聘 有能力的员工 上岗培训 培训 绩效管理 薪酬与福利 职业发展 解聘 使员工不断更新 技能和知识 保持高绩效水平 的能干和杰出的员工
Environmental Factors Affecting HRM对HRM有影响 的环境因素 ·Employee Labor Unions雇员工会 Organizations that represent workers and seek to protect their interests through collective bargaining.代表雇员利益的机构，它试图通 过集体谈判保护雇员的利益 Collective bargaining agreement集体谈判协议 A contractual agreement between a firm and a union elected to represent a bargaining unit of employees of the firm in bargaining for wage,hours,and working conditions. 这种协议是工会与公司对工资、工资时间和环境的协商 ·Governmental Laws and Regulations政府法律法规 Limit managerial discretion in hiring,promoting,and discharging employees.限制在雇佣、晋升和解雇等方面的管理灵活性 Affirmative Action:the requirement that organizations take proactive steps to ensure the full participation of protected groups in its workforce.肯定行动：组织采取积极步骤以确保充分的保护组人 员的要求 2007 Prentice Hall,Inc.All rights reserved. 12-10
© 2007 Prentice Hall, Inc. All rights reserved. 12–10 Environmental Factors Affecting HRM对HRM有影响 的环境因素 • Employee Labor Unions雇员工会 ➢ Organizations that represent workers and seek to protect their interests through collective bargaining.代表雇员利益的机构，它试图通 过集体谈判保护雇员的利益 ❖ Collective bargaining agreement集体谈判协议 – A contractual agreement between a firm and a union elected to represent a bargaining unit of employees of the firm in bargaining for wage, hours, and working conditions. – 这种协议是工会与公司对工资、工资时间和环境的协商 • Governmental Laws and Regulations政府法律法规 ➢ Limit managerial discretion in hiring, promoting, and discharging employees.限制在雇佣、晋升和解雇等方面的管理灵活性 ❖ Affirmative Action: the requirement that organizations take proactive steps to ensure the full participation of protected groups in its workforce.肯定行动：组织采取积极步骤以确保充分的保护组人 员的要求