Part I INBOUND TOURISM Unit 2 Checking in at the Hotel
Part I INBOUND TOURISM Unit 2 Checking in at the Hotel
Teaching Objectives Learn the important words in this text Learn some commonly used prefixes Learn the process of checking in at the hotel Use professional expressions
Teaching Objectives ▪ Learn the important words in this text ▪ Learn some commonly used prefixes ▪ Learn the process of checking in at the hotel ▪ Use professional expressions
Briefing on the Working Procedures ·导游员在迎接客人之前需与客人将要下榻的饭 店联系，确认客人的用房预订情况，包括用房 数，用房类型等，以便客人抵达后能顺利入 住。客人抵达酒店以后，导游员应立即与酒店 前台接洽，协助领队/客人办理入住手续。而 酒店接待员则应礼貌地请客人出示护照、填 写登记表、向客人分发钥匙等。导游员在安 排好客人入住以后，要向客人简单介绍酒店的 主要设施，如餐厅、酒吧、健身房等；同时 要向客人说明第二天的大致行程和见面时间。 这样方可向客人道别
Briefing on the Working Procedures ▪ 导游员在迎接客人之前需与客人将要下榻的饭 店联系，确认客人的用房预订情况，包括用房 数， 用房类型等，以便客人抵达后能顺利入 住。客人抵达酒店以后，导游员应立即与酒店 前台接洽，协助领队/客人办理入住手续 。而 酒店接待员则应礼貌地请客人出示护照 、填 写登记表 、向客人分发钥匙等。导游员在安 排好客人入住以后，要向客人简单介绍酒店的 主要设施，如餐厅 、酒吧 、健身房等；同时 要向客人说明第二天的大致行程和见面时间。 这样方可向客人道别
Warming-up Activities 1.Name the five-star hotels in Hangzhou. 2.What arrangement of accommodation do you make after your guests arrive at the hotel?
Warming-up Activities ▪ 1. Name the five-star hotels in Hangzhou. ▪ 2. What arrangement of accommodation do you make after your guests arrive at the hotel?
Working process of Checking in at the Hotel 1.Before the arrival at the hotel: introduction to the hotel 2.At the front desk:registration 3. In the lobby:give out the keys and make the necessary announcement
Working process of Checking in at the Hotel 1. Before the arrival at the hotel: introduction to the hotel 2. At the front desk: registration 3. In the lobby: give out the keys and make the necessary announcement
Working Process of Checking in at the Hotel Before the arrival at the hotel At the front desk: Introduction to the hotel Registration In the lobby:giving out the keys and make necessary announcement
Working Process of Checking in at the Hotel Before the arrival at the hotel: Introduction to the hotel At the front desk: Registration In the lobby: giving out the keys and make necessary announcement
Explanation of Texts (I) 1.Group Check-in Key Words registration form, make a reservation group visa, passport
Explanation of Texts (I) 1. Group Check-in Key Words registration form, make a reservation, group visa, passport
Explanation of Texts (I) Useful Expressions a.I'm from China International Travel Service and the group code is ZJCITS-A0509024 with 17 passengers b.Could you check again or contact the Sales Department? c.We've booked 11 twins for 22 people according to the name list you sent us. d.Can we have 10 twins and 2 singles instead?
Explanation of Texts (I) Useful Expressions a. I’m from China International Travel Service and the group code is ZJCITS-A0509024 with 17 passengers. b. Could you check again or contact the Sales Department? c. We’ve booked 11 twins for 22 people according to the name list you sent us. d. Can we have 10 twins and 2 singles instead?
Explanation of Texts (II) 2.Walk-in Check-in Key words adjacent room double room check-out time service hours
Explanation of Texts (II) 2. Walk-in Check-in Key words adjacent room double room check-out time service hours
Explanation of Texts (II) Useful Expressions -a.Could I have two adjacent rooms with twin beds? b.Lots of tourists are flooding into our city,so it's difficult to get rooms facing the lake in our hotel without reservations. c.The check-out time is 12:00 noon and 6:00 p.m
Explanation of Texts (II) Useful Expressions ▪ a. Could I have two adjacent rooms with twin beds? b. Lots of tourists are flooding into our city, so it’s difficult to get rooms facing the lake in our hotel without reservations. ▪ c. The check-out time is 12:00 noon and 6:00 p.m