Module four Japanese Business Etiquette lilianlilin@gmail.com
1 Module Four Japanese Business Etiquette lilianlilin@gmail.com
Main points Cultural values Nonverbal communication Behavior n Japanese Business organization o Establishing business relations with the Japanese 口 Negotiation
2 Main Points ❑ Cultural Values ❑ Nonverbal Communication Behavior ❑ Japanese Business Organization ❑ Establishing Business relations with the Japanese ❑ Negotiation
Cultural values 」 Hierarch o the ranks along a vertical social scale o Status-consciousness Group orientation o group-oriented a group spirit and comradeship
3 Cultural Values ❑ Hierarchy ❑ the ranks along a vertical social scale ❑ Status-consciousness ❑ Group Orientation ❑ group-oriented ❑ group spirit and comradeship
Harmony a one of the most important Japanese cultural values a maintaining harmonious interpersonal relationships a detesting interpersonal conflicts or confrontations
4 ❑ Harmony ❑ one of the most important Japanese cultural values ❑ maintaining harmonious interpersonal relationships ❑ detesting interpersonal conflicts or confrontations
Emotionalism(唯情论) O emotional and subjective in their interactions with other people a make important decisions based on emotions and subjective judgment of people and situations rather than on objective data and information o business relationships based on emotional ties between old friends and associates rather than on purely rational and objective contractual ties
5 ❑ Emotionalism (唯情论) ❑ emotional and subjective in their interactions with other people ❑ make important decisions based on emotions and subjective judgment of people and situations rather than on objective data and information ❑ business relationships based on emotional ties between old friends and associates rather than on purely rational and objective contractual ties
口Face- saving o extremely important for every Japanese Japanese government leaders, businessmen, educators and even gangsters
6 ❑ Face-saving ❑ extremely important for every Japanese ◼ Japanese government leaders, businessmen, educators and even gangsters
Nonverbal communication behavior □ Facial expressions 口 Laughing and smiling signs of happiness, joy, or agreement, and nervousness, shock embarrassment, confusion and disapproval a honest facial expressions" unrevealed Emphasis on self-control over the public display of emotions
7 Nonverbal Communication Behavior ❑ Facial expressions ❑ Laughing and smiling ◼ signs of happiness, joy, or agreement, and nervousness, shock, embarrassment, confusion and disapproval ❑ "honest facial expressions“ unrevealed ◼ Emphasis on self-control over the public display of emotions
Tips from a popular Japanese management consultant INever take yes for an answer. Don't take a smile for ves, when doing business with the Japanese
8 Tips from a popular Japanese management consultant "Never take 'yes' for an answer. Don't take a smile for 'yes,' when doing business with the Japanese
Nonverbal communication behavior Physical appearance and attire a the stereotype of a typical Japanese businessman a dark blue or gray striped(有斑 纹的)suit, a white shirt,an expensive brand-name tie, and a Swiss watch
9 Nonverbal Communication Behavior ❑ Physical appearance and attire ❑ the stereotype of a typical Japanese businessman ◼ a dark blue or gray striped (有斑 纹的) suit, a white shirt, an expensive brand-name tie, and a Swiss watch
Nonverbal communication behavior a the stereotype of a typical Japanese businesswoman Dress conservatively and use jewelry, perfume and make up only sparingly Slacks and high heels are also common Uniforms in factory
10 Nonverbal Communication Behavior ❑ the stereotype of a typical Japanese businesswoman ◼ Dress conservatively and use jewelry, perfume and make up only sparingly. ◼ Slacks and high heels are also common. ◼ Uniforms in factory
