抱您与索黯话案例 抱忽处理的范例 Dear Sirs, RE:CLAIM FOR SHORT WEIGHT 1500 cartons of canmed mushroom under the contract No.FAl770854 have been shipped to Anterwep by "YONGFENG"steaner on 10th Sept.When taking the delivery.145 cartons have been found missing.We were told by the shipping company that only 1355 cartons had been shipped on the steamer.Because the weight is short in large quantities,please nake up a deficiency of 145 cartons of the missing goods when you deliver the last three itens. You are kindly requested to check whether these 1500 cartons of mushroon vere loaded on ship in whole at the port of shipment. Please reply by cable. Yours truly 者赔案例 货物与合同不符的索赔 实例】货物与合同不符，要求发云合同货物 August 6,2001 China National Import &Export Corporation 14 Shengli Road Shanghai,China Gentlement: Referring to our order No.284,we have taken delivry of the goods which arrived on s.s.Royal Forest at New York Thank you for the prompt delivery.The goods are correct and in good condition except wooden case No.24. When we opened the above-mentioned case.we found that it contained tableware, which we had not ordered.Ne presume that a mistake has beem nade in assenbling the order As the articles we ordered are needed urgently please nke arrangements to
抱怨与索赔函案例 抱怨处理的范例 Dear Sirs, RE:CLAIM FOR SHORT WEIGHT 1500 cartons of canned mushroom under the contract No. FA1770854 have been shipped to Anterwep by "YONGFENG" steamer on 10th Sept. When taking the delivery, 145 cartons have been found missing. We were told by the shipping company that only 1355 cartons had been shipped on the steamer. Because the weight is short in large quantities, please make up a deficiency of 145 cartons of the missing goods when you deliver the last three items. You are kindly requested to check whether these 1500 cartons of mushroom were loaded on ship in whole at the port of shipment. Please reply by cable. Yours truly 索赔案例 货物与合同不符的索赔 实例 1 货物与合同不符，要求发云合同货物 August 6 , 2001 China National Import &Export Corporation 14 Shengli Road Shanghai , China Gentlement: Referring to our order No . 284 , we have taken delivry of the goods which arrived on s . s.Royal Forest at New York . Thank you for the prompt delivery . The goods are correct and in good condition except wooden case No . 24 . When we opened the above-mentioned case , we found that it contained tableware , which we had not ordered . We presume that a mistake has been made in assembling the order . As the articles we ordered are needed urgently , please make arrangements to
dispatch the missing at once. Ve attach a list of what should have been in case No.24.Pleasse check this with our order and your copy of the invoice. In the meantine we are holding case No.24 at your disposal.Please fax us to let us know what to do with it. Ene List of goods in case No.24. Yours faithfully, Johnson Co.,Ltd. Bruce Jackson Nanacer 实例2错运货物政款，发运正确货物 August 15,2001 Messrs Johnson Co.Ltd. 32 Peace Road New York U S.A Gentlemen: With reference to your letter of August 6,we are glad to know that the consignment was delivered promptly Ve regret.however.that case No.24 did not contain the goods you ordered. We have made investigation on the matter and found that we did make a mistake in stowage· We have arranged for the correet goods to be dispatehed to you at once.The relevant documents will be mailed to you once they are ready. Please hold the case No.24 until called for by our agents who have been inforned of the situation We apologize for causing you a good deai of inconvenience Yours sincerely China National Import &Export Corporatiom Li Lu
dispatch the missing at once . We attach a list of what should have been in case No . 24 . Pleasse check this with our order and your copy of the invoice . In the meantime , we are holding case No . 24 at your disposal . Please fax us to let us know what to do with it . Enc . List of goods in case No . 24 . Yours faithfully , Johnson & Co. , Ltd. Bruce Jackson Manager 实例 2 错运货物致歉,发运正确货物 August 15 , 2001 Messrs . Johnson & Co. , Ltd. 32 Peace Road New York U. S. A. Gentlemen: With reference to your letter of August 6 , we are glad to know that the consignment was delivered promptly . We regret , however , that case No . 24 did not contain the goods you ordered . We have made investigation on the matter and found that we did make a mistake in stowage . We have arranged for the correct goods to be dispatched to you at once . The relevant documents will be mailed to you once they are ready . Please hold the case No . 24 until called for by our agents who have been informed of the situation . We apologize for causing you a good deai of inconvenience . Yours sincerely , China National Import &Export Corporation Li Lu
Export Manage 质量规格与合同不符的素贴 实例1机器质量有问思，要求换货 7June,2001 Messrs Janes Hills Co.Ltd. 27 Greeswood Street Birmingham 几贰 Dear Sirs, We took delivery of the offset machine under NFTC 021 on the 8 May. By the end of May.the machine has broken down four tines.The breakdown have led to the loss of more than 10 days"production time while we waited for your local agents”intenance, The nachine is now broken down again.Although it is still on a one-year warranty we do not want it to be repaired again Instead.we want you to replace it with a new one Apparently.the machine is defective.We bought the machine on the hasis of your company's reputation for quality and service.Now we can no longer permit the interruptions caused by repeated breakdowns. Please let us know when we vcan expect delivery of a replacenent machine.Thank you for your cooperation Yours faithfully, Shangdong Trading Corporation Chen Zhichong Manager 实例2拒绝换货，承若提供推修 17June,2001 Shangdong Trading Corporation 88 Jiefang Road
Export Manage 质量规格与合同不符的索赔 实例 1 机器质量有问题,要求换货 7 June , 2001 Messrs . James & Hills Co. , Ltd. 27 Greenwood Street Birmingham U.K Dear Sirs , We took delivery of the offset machine under WFTC 021 on the 8 May. By the end of May , the machine has broken down four times . The breakdown have led to the loss of more than 10 days” production time while we waited for your local agents” maintenance. The machine is now broken down again . Although it is still on a one-year warranty , we do not want it to be repaired again . Instead , we want you to replace it with a new one . Apparently , the machine is defective . We bought the machine on the basis of your company’s reputation for quality and service . Now we can no longer permit the interruptions caused by repeated breakdowns. Please let us know when we vcan expect delivery of a replacement machine . Thank you for your cooperation . Yours faithfully , Shangdong Trading Corporation Chen Zhichong Manager 实例 2 拒绝换货 , 承若提供维修 17 June , 2001 Shangdong Trading Corporation 88 Jiefang Road
Jinan,China. Dear Sirs, Thank you for your letter of 7 June. Ve are very sorry to hear about the difficulties you are having with your new machine. When our engineers installed the machine last moath,they satisfied thenselves that it was functioning perfectly.You know.improper operation and routine preventive maintenance may lead to breakdown.too We believe it is essential that we send an engineer to your factory for a period of two weeks for the purpose of: 1.putting the machine into perfect working order: 2.traiming your personnel for routine preventive mintenance. We hope you vill agree to our proposal.Our engineer's service will be free since the machine is still under guarantee. Ve apologize for any inconvenience you have had. Yours faithfully, James AHills Co.Ltd. Colin Meyer Chief Engineer 重量数量与合门不符的素贴 实例1木浆水程，请求赠偿 21 0ctober 2000 Global Trading Co..Ltd. No.112 Blue Lake Avenue Yancouver,Canada Dear Sirs. We refer to sales confirmation No.TMl15 covering the purchase of 1,000 netric tons of bleached softwood kraft pulp. We sent you a fax on October 18 inforning you the arrival of this comsignment. On inspection we found that 180 bales vere wetted,estinated at 36,000kg
Jinan, China, Dear Sirs, Thank you for your letter of 7 June. We are very sorry to hear about the difficulties you are having with your new machine. When our engineers installed the machine last month, they satisfied themselves that it was functioning perfectly. You know, improper operation and routine preventive maintenance may lead to breakdown, too . We believe it is essential that we send an engineer to your factory for a period of two weeks for the purpose of: 1. putting the machine into perfect working order; 2. training your personnel for routine preventive maintenance. We hope you will agree to our proposal . Our engineer’s service will be free since the machine is still under guarantee. We apologize for any inconvenience you have had . Yours faithfully, James &Hills Co. , Ltd. Colin Meyer Chief Engineer 重量数量与合同不符的索赔 实例 1 木浆水湿，请求赔偿 21 October , 2000 Global Trading Co.,Ltd. No.112 Blue Lake Avenue Vancouver,Canada Dear Sirs, We refer to sales confirmation No.TM115 covering the purchase of 1,000 metric tons of bleached softwood kraft pulp. We sent you a fax on October 18 informing you the arrival of this consignment. On inspection , we found that 180 bales were wetted,estimated at 36,000kg
We proceeded to have a wurvey report made,the report has now confirmed our initial findings. The report indicates that loss was due to the outdoors improper stowage before shipment for which you the suppliers,should be responsible. On the strength of the survey report.we hereby file our claim against you as follos: Depreciated value $14.400 Survey charges $100 Total claimed $14.500 We enclose survey report (No.CN8522)and look forward to early settlement of the clain Enc.Survey Report (No.CN8522) Yours faithfully, China Foreign Trade Corporation Zhang Li Manager 实例2承担损失责任。如数略整 28 0ctober 2000 China Foreign Trade Corporation No.53 Baitian Road Beijing.China Dear Sirs, Thank you for your letter of 21 October in which you lodge a claim for 36,000kg wetted bleached softwood pulp. We wish to express our deep regret at this incident.We made investigation and found that part of your consignment was deposited outdoors without cower.This was due to our negligence. Ve are most concerned to maintain our long-term trading relationship.Therefore, we will make you a compensation of $14,500 by the way of T/T to settle your claim We trust that this unfortunate error will not adversely affect our future
We proceeded to have a wurvey report made,the report has now confirmed our initial findings. The report indicates that loss was due to the outdoors improper stowage before shipment ,for which you ,the suppliers,should be responsible. On the strength of the survey report, we hereby file our claim against you as follows: Depreciated value $14,400 Survey charges $100 Total claimed $14,500 We enclose survey report (No. CN8522) and look forward to early settlement of the claim. Enc. Survey Report (No.CN8522) Yours faithfully, China Foreign Trade Corporation Zhang Li Manager 实例 2 承担损失责任，如数赔偿 28 October , 2000 China Foreign Trade Corporation No.53 Haitian Road Beijing , China Dear Sirs, Thank you for your letter of 21 October in which you lodge a claim for 36,000kg wetted bleached softwood pulp. We wish to express our deep regret at this incident . We made investigation and found that part of your consignment was deposited outdoors without cover. This was due to our negligence. We are most concerned to maintain our long-term trading relationship. Therefore, we will make you a compensation of $14,500 by the way of T/T to settle your claim. We trust that this unfortunate error will not adversely affect our future
relations. Yours sincerely. Global Trading Co..Ltd. David Clinton General Manager 实例3大米受损，请求调查处理 22 August,2001 Messrs.VildmankCo. No.36 City Road Sydney.Australia Dear Sirs, Ve have taken delivery of 500 bags of rice you sent us,but on examination, we regret to find out that 12of them were in a very damaged condition.being apparently injured by seawater. We will appreciate if you could look into the matter,and let us know your disposal. Yours faithfully. Shandong Foodstuffs Trading Corporation Wang Liguo President 实例4调查大米受机一事 1 Septenber.2001 Shandong Foodstuffs Trading Corporation 3 LuoYuan Stree,Jinan Shandong China Dear Sirs, Re:500 Bags Rice We have received your letter of 22 August and regret to hear that the rice was wetted by seawater
relations. Yours sincerely, Global Trading Co., Ltd. David Clinton General Manager 实例 3 大米受损，请求调查处理 22 August, 2001 Messrs. Wildman&Co. No.36 City Road Sydney, Australia Dear Sirs, We have taken delivery of 500 bags of rice you sent us , but on examination, we regret to find out that 12of them were in a very damaged condition, being apparently injured by seawater. We will appreciate if you could look into the matter ,and let us know your disposal. Yours faithfully. Shandong Foodstuffs Trading Corporation Wang Liguo President 实例 4 调查大米受损一事 1 September,2001 Shandong Foodstuffs Trading Corporation 3 LuoYuan Stree,Jinan Shandong ,China Dear Sirs, Re:500 Bags Rice We have received your letter of 22 August and regret to hear that the rice was wetted by seawater
We inform you that we are taking the matter up with the wharf,and will send you their Report as soon as it cores to hand. Yours faithfully. Wildman Co. J.R.Johnson Vanager 货物损失素脑 实例】包装破损，。要求索赔 Attorney Brothers Ltd 47 Secoed Street,London England Dear Sirs, We refer to our order B82-549 for 1,500 dozen stockings. The goods were delivered.On exanination,we found the cartons were in a danaged condition.32 of the 150 cartons had burst open due to poor packing.The rest were in a daraged condition too.So we had to lodge a claim against you. We have to repack the whole consignment in new cartoms,the expense of which anounted to $147.As you know.the profit margin on this consignnent is tight. Ve have no choice but to ask you to make compensation to us. You will be aware that poorly packing will lead to false inpression of the quality of goods.We suggest that,in future,you make sure that the goods are properly packed. We look forward to hearing from you. Yours faithfully. Shandong Foreign Trade Company Li ming Head Buyer 实例2硬纸前受损，愿代为素赔
We inform you that we are taking the matter up with the wharf,and will send you their Report as soon as it comes to hand. Yours faithfully, Wildman Co. J.R.Johnson Manager 货物损失索赔 实例 1 包装破损, 要求索赔 Attorney Brothers Ltd. 47 Second Street, London England Dear Sirs, We refer to our order B82-549 for 1,500 dozen stockings. The goods were delivered. On examination, we found the cartons were in a damaged condition. 32 of the 150 cartons had burst open due to poor packing. The rest were in a damaged condition too. So we had to lodge a claim against you. We have to repack the whole consignment in new cartons, the expense of which amounted to $147. As you know, the profit margin on this consignment is tight. We have no choice but to ask you to make compensation to us. You will be aware that poorly packing will lead to false impression of the quality of goods. We suggest that, in future, you make sure that the goods are properly packed. We look forward to hearing from you. Yours faithfully, Shandong Foreign Trade Company Li ning Head Buyer 实例 2 硬纸箱受损,愿代为索赔
14 Decmeber,2000 Shandong Foreign Trade Company 41 Heping Road,jinan Shandong.China Dear Sirs, Thank you for your letter dated December 7,regarding to your order B82-549. Ve regret to know that the cartons vere broken.As you know.we alvays pack our shipnents with great care.We have made investigation on this matter.Ne can ascertain that the breakage took place during transit. Therefore,the claim should be lodged against the shipping company.who should be held responsible.Ve thank you for your letter,and if you wish,we would be happy to do it for you. We are looking forward to your early reply. Yours sincerely. Attormey Brothers Ltd. John Attorney Manager 95未能按时交货的素静 实例】逾期未到货.要求如速发运 Apri16.2001 Young Trading Inc. 87 Wall Street New York EL S.A. Gentlenen: We are surprised that our order of the March 21 for cutlery has not yet come to hand. Our customers are waiting for this consignment urgently.They contact us every day,asking for an explanation
14 Decmeber,2000 Shandong Foreign Trade Company 41 Heping Road, jinan Shandong, China Dear Sirs, Thank you for your letter dated December 7, regarding to your order B82-549. We regret to know that the cartons were broken. As you know, we always pack our shipments with great care. We have made investigation on this matter. We can ascertain that the breakage took place during transit. Therefore, the claim should be lodged against the shipping company, who should be held responsible. We thank you for your letter, and if you wish, we would be happy to do it for you. We are looking forward to your early reply. Yours sincerely, Attorney Brothers Ltd. John Attorney Manager 9.5 未能按时交货的索赔 实例 1 逾期未到货,要求加速发运 April 6,2001 Young Trading Inc. 87 Wall Street New York U.S.A. Gentlemen: We are surprised that our order of the March 21 for cutlery has not yet come to hand. Our customers are waiting for this consignment urgently. They contact us every day, asking for an explanation
Please expedite making delivery of this consignnent and inforn us when we can take delivery. Yours faithfully, Weiye Foreign Trade Co. Xing Weiye General Manger 实例2致歉廷迟交货，安排持空运 Apri110,2001 eiye Foreign Trade Co. 5 Sichuan Road Shanghai,china Gentlemen: Thank you for your letter of 6 April. I very much regret that the delivery was postponed.I investigated your complaint and found that it is because your original order was wrongly filed.As you know,we recently moved our office and our records were umfortunately in some confusion. We are now arranging the goods to be sent by airfreight.It should be with you within a week. We apologize for the inconvenience. Yours sincerely. Young Trading Inc. Clement Wildmn Manager
Please expedite making delivery of this consignment and inform us when we can take delivery. Yours faithfully, Weiye Foreign Trade Co. Xing Weiye General Manger 实例 2 致歉延迟交货,安排空运 April 10, 2001 Weiye Foreign Trade Co. 5 Sichuan Road Shanghai, china Gentlemen: Thank you for your letter of 6 April. I very much regret that the delivery was postponed . I investigated your complaint and found that it is because your original order was wrongly filed. As you know, we recently moved our office and our records were unfortunately in some confusion. We are now arranging the goods to be sent by airfreight. It should be with you within a week. We apologize for the inconvenience. Yours sincerely, Young Trading Inc. Clement Wildman Manager