Welcome to Practical Business Writing By Satine Lee Quangzhou Open University
Welcome to Practical Business Writing By Satine Lee Guangzhou Open University
Task 4 ◆Apology Letter道歉信 Practical B Writing
Practical Business Writing Apology Letter 道歉信 Task 4
An effective letter of apology can help turn“lemons into lemonade” and actually improve a relationship
⬧ An effective letter of apology can help turn “lemons into lemonade” and actually improve a relationship
>TIMING.Write the apology letter as soon as possible ACTIONS.Rather than focusing on the damage you have caused,write about things you will do to rectify the situation
TIMING. Write the apology letter as soon as possible ACTIONS. Rather than focusing on the damage you have caused, write about things you will do to rectify the situation
BRIEF.Keep your apology letter short and to the point SINCERITY.No one wants to read overly dramatic language.Choose your words carefully and express yourself clearly and simply
BRIEF. Keep your apology letter short and to the point SINCERITY. No one wants to read overly dramatic language. Choose your words carefully and express yourself clearly and simply
>Tone.Your apology letter should be considerate and respectful. Remember,you are trying to rebuild a damaged relationship
Tone. Your apology letter should be considerate and respectful. Remember, you are trying to rebuild a damaged relationship
Apology letters for different occasions Practical Busine Writing
Practical Business Writing Apology letters for different occasions
For over-shipment 翼 of Merchandise Practical Bu Writing
Practical Business Writing For over-shipment of Merchandise
>I am terribly/awfully/very sorry that/for... >I must apologize for...(I must apologize for not replying sooner to your letter.) >I owe you an apology for... OPEN *常用开头句式 LINE
I am terribly/awfully/very sorry that/for… I must apologize for… (I must apologize for not replying sooner to your letter.) I owe you an apology for… * 常用开头句式
Writing tips: 1.Pointing out the committed error and the consequence of that error 2.Mentioning brifely the cause of the errors and explaining specifically what measures have been taken 3.Assuring the receiver no similar mistakes will happen again 4.Apologizing again
Writing tips: 1. Pointing out the committed error and the consequence of that error 2. Mentioning brifely the cause of the errors and explaining specifically what measures have been taken 3. Assuring the receiver no similar mistakes will happen again 4. Apologizing again