Unit 5 Hospitality Industry 旅游接待业 本单元学习要点 了解旅瓣接待部门有爆些 4如何提供能游接待设施信息 了解饭店设施与服务 知何费写饭店宣传手期 本单元重、难点问题辅导 Preview Players of Hospitality旅游接待部门 L.Travel agent(能醇代理)→A counselor who sells the products and services of the travel business 2.Tour operator(旅游承办商)子Designing and selling tours and travel packages for independent travelers or escorted clients 3.Hote(饭店、酒店)→Offering food d士rink and if0 reqquired,sleeping accommodation,without special contract to any traveler who appears able and willing to pay a reasonable sum for the services and facilities provided and who is in a fit state to be received 4.Incentive travel compamy(奖场旅游公司)今Dealing directly with arranging incentive travel packages for corporations wishing to reward or motivate their staff or their customers. 5.Exhibition/meeting planner(会展策划)→Flexible,negotiable and well-experienced experts asisting directly with a client's planning of meetings or exchibitions 6.D大tination maragement companies(DMC)(会务管理公司)今A company that specializes in the organization and logistics of meetings and events. 7.Tourist attractions(旅游景点》今1 istorical or scenic spo6 displaying culture,beauty or poetry of nature that attract tourists Dialog I Giving information about hotel L.is answering a phone call在接电话 2.What are the rates for a single room?单间价格是多少？这句话等于：What is the price for a single room? 3.You name it.你们这样叫它，或这样说它。 4.矿泉，水疗等
Unit 5 Hospitality Industry 旅游接待业 本单元学习要点 了解旅游接待部门有哪些 如何提供旅游接待设施信息 了解饭店设施与服务 如何撰写饭店宣传手册 本单元重、难点问题辅导 Preview Players of Hospitality (旅游接待部门) 1. Travel agent (旅游代理)→ A counselor who sells the products and services of the travel business. 2. Tour operator （旅游承办商）→ Designing and selling tours and travel packages for independent travelers or escorted clients. 3. Hotel （饭店、酒店）→ Offering food, drink and, if so required, sleeping accommodation, without special contract, to any traveler who appears able and willing to pay a reasonable sum for the services and facilities provided and who is in a fit state to be received. 4. Incentive travel company （奖励旅游公司）→ Dealing directly with arranging incentive travel packages for corporations wishing to reward or motivate their staff or their customers. 5. Exhibition / meeting planner （会展策划）→ Flexible, negotiable and well-experienced experts assisting directly with a client’s planning of meetings or exhibitions. 6. Destination management companies (DMC) （会务管理公司）→ A company that specializes in the organization and logistics of meetings and events. 7. Tourist attractions （旅游景点）→ Historical or scenic spots displaying culture, beauty or poetry of nature that attract tourists. Dialog I Giving information about hotels 1.…is answering a phone call 在接电话 2. What are the rates for a single room? 单间价格是多少？这句话等于：What is the price for a single room? 3. You name it. 你们这样叫它，或这样说它。 4. spa 矿泉，水疗等
5.Complimemtary免费赠送的 6.Continental break过大陆式早餐，一种普通早点. Dialogs II An interview on waitress l.d like to我把做 2.Up through high school一直到高中 3.What isyour major减eole?上大学时学的是f什么专业？ 4.A medium-sized restaurant一家中f餐馆 5.As0-至于-e.g We are puzded as to how it happened..关于它是知何发生的，我们很迷感。 6.1我明白。我如道. 7.Be responsible for sth.负责. e.g The weather is responsible for the delay,由于天气关系才t搁了， 8.I'm used to that我己习惯了。 be used to+n.习惯子…的 eg'm getting used to the cold weather here.我开始习惯这里寒冷的天气. 对比：u©d如血强调过去习惯性的行为或状态，但是现在没有这种行为或状态了. e.g Our dog used to sit outside our front gate and bark我们的荆过去常前在大门外联叫。 Dialogs IlI A talk with the head cook 1 Staff officer人事官员 2.Make sure确保 3.The kitchen team这里指的是所有在厨房里干话的人 4.On the production line在生产线上 5 To take care of思顿，愿料 6 the main dish主菜 7.To send发送、派遣 Reading I Hilton Brand 1.Hilton:希尔顿(Hilton。Condra1887一1979).美国旅馆业巨头，人称放店帝王。1887年生于 美国新墨西番州曾控制美国经济的十大财阀之一。 美国希尔领饭店创立于919年。在不到90年的时间里，从一家饭店扩展到100多家，遍布世 界五大洲的各大域市，成为全球最大规模的饭店之一.希尔顿总公可的董事长，89岁高龄的唐钠·希 尔顿在0多年里，不新到他分设在各国的希尔顿饭店、旅馆视察业务， 希尔领每天从这一洲飞到那一洲，从这一国飞到那一国。专程去看看希尔顿礼仪是否贯物于员工 的行动之中。也写的许多书中有一本叫做《宾至如归》。封至今日，这本书已成了每个看希尔顿能
5. Complimentary 免费赠送的 6. Continental breakfast 大陆式早餐，一种普通早点。 Dialogs II An interview on waitress 1. I’d like to 我想做… 2. Up through high school 一直到高中 3. What is your major at college? 上大学时学的是什么专业？ 4. A medium-sized restaurant 一家中型餐馆 5. As to … 至于… e.g. We are puzzled as to how it happened. 关于它是如何发生的，我们很迷惑。 6. I see. 我明白。我知道。 7. Be responsible for sth. 负责… e.g. The weather is responsible for the delay. 由于天气关系才耽搁了。 8. I’m used to that. 我已习惯了。 be used to + n. 习惯于…的 e.g. I’m getting used to the cold weather here. 我开始习惯这里寒冷的天气。 对比：used to do 强调过去习惯性的行为或状态，但是现在没有这种行为或状态了。 e.g. Our dog used to sit outside our front gate and bark. 我们的狗过去常蹲在大门外吠叫。 Dialogs III A talk with the head cook 1. Staff officer 人事官员 2. Make sure 确保 3. The kitchen team 这里指的是所有在厨房里干活的人 4. On the production line 在生产线上 5. To take care of 照顾、照料 6. the main dish 主菜 7. To send out 发送、派遣 Reading I Hilton Brand 1. Hilton：希尔顿（Hilton，Condra1887～1979）,美国旅馆业巨头，人称旅店帝王。1887 年生于 美国新墨西哥州,曾控制美国经济的十大财阀之一。 美国希尔顿饭店创立于 1919 年。在不到 90 年的时间里，从一家饭店扩展到 100 多家，遍布世 界五大洲的各大城市，成为全球最大规模的饭店之一。希尔顿总公司的董事长，89 岁高龄的唐纳 · 希 尔顿在 50 多年里，不断到他分设在各国的希尔顿饭店、旅馆视察业务。 希尔顿每天从这一洲飞到那一洲，从这一国飞到那一国。专程去看看希尔顿礼仪是否贯彻于员工 的行动之中。他写的许多书中有一本叫做《宾至如归》。时至今日，这本书已成了每个看希尔顿旅
馆工作人员的圣经”。如今，希尔顿的资产已从500美元发展到数百亿美元，名声显赫于全球的旅 馆业，希尔懒经营旅馆业的座右铭是：“你今天对客人微笑了马？“这也是他所著的《宾至如归》一 书的核心内容。 2.relax故松，休息 3.make use of利用 4.erpo心水上运动 5.ork-out(身体》联炼 6.fitness centre健身中心 7.tennis court料球场 8.high speed Internet access高速上网 9.vireless internet access无线上网 10.first class一道的 Il.Executive Floor rooms高级住房 12.Suis套房 I3.check-in and checkout在本文中作"登记/结据讲 14.be equipped with装备有。。。 15.to connect with和。·。连接 I6.cable TV有线电视 本单元重、难点问题练习题（其它练习请参看教材） 请阅读下面这封要求建立业务关系的商函并进行仿写： TIANJIN DELIQUE TEA IMP/EXP CO Add:De Li Building.18 North He Dong Rd.,Tian Jin,P.R China Td:022)24361666Fa款(022)24361668P0e0k.300315 E-mal:deliquetimail com Website:wwwdelique.net.cn 2 January,2006 Exquise International Food Co.Lid. 17/F..Causeway Bary Plaza 373 Hennessy Road Kong Kong
馆工作人员的“圣经”。如今，希尔顿的资产已从 5000 美元发展到数百亿美元，名声显赫于全球的旅 馆业。希尔顿经营旅馆业的座右铭是：“你今天对客人微笑了吗？”这也是他所著的《宾至如归》一 书的核心内容。 2. relax 放松，休息 3. make use of 利用 4. water sports 水上运动 5. work-out（身体）锻炼 6. fitness centre 健身中心 7. tennis court 网球场 8. high speed Internet access 高速上网 9. wireless internet access 无线上网 10. first class 一流的 11. Executive Floor rooms 高级住房 12. Suits 套房 13. check-in and checkout 在本文中作“登记/结账”讲 14. be equipped with 装备有。。。 15. to connect with 和。。。连接 16. cable TV 有线电视 本单元重、难点问题练习题（其它练习请参看教材） 请阅读下面这封要求建立业务关系的商函并进行仿写： TIANJIN DELIQUE TEA IMP/EXP CO. Add: De Li Building, 18 North He Dong Rd., Tian Jin, P.R. China Tel: (022) 24361666 Fax: (022) 24361668 Postcode: 300315 E-mail: delique@tjmail.com Website: www.delique.net.cn 2 January, 2006 Exquise International Food Co. Ltd. 17/F., Causeway Bay Plaza 373 Hennessy Road Kong Kong
Dear Sirs We have known from our Embassy that you have great interest in China tea We wish to introduce ourselves as one of the leading exporters of tea in China.Our company has long history.rich experience and good reputation.especially in Asian countries We'll send free samples to you and look forward to your carly reply We hope to establish business relation with you in the near future As for our credit standing.please refer to our hankers -The International Bank of China,Tianjin Branch. Yours faithfully. C鱼Quw Lin Quan General Manager Encl.A catalogue and a pricelist of our products (内附：我们产品的目录和报价单各一份) 译文： 天律得利克茶叶进出口公可 地址：中华人民共和国天津河东北路18号得利大厦 电话：(022)24361666传真：022)24361668富政编码3003引5 电子邮件地址：clig intimail.com网结.wdelique.nct.cm 敏启者： 我们从我国大使馆得知贵公司对中国茶叶很感兴埋。我们希望向贵方介绍我公司的情况。我们 是中国的主要茶叶出口商之一，有悠久的历史、丰富的经验和卓著的信餐，尤其在亚洲国家享有盛 誉。 我们将给贵方寄送免费的样品，期待得到贵方的早日容复。我们希望在不近的将来与贵公司建 立业务关系。 关于我公可的魔信状况请向我们的往来银行一中国国原银行天津分行查询
Dear Sirs, We have known from our Embassy that you have great interest in China tea. We wish to introduce ourselves as one of the leading exporters of tea in China. Our company has long history, rich experience and good reputation, especially in Asian countries. We’ll send free samples to you and look forward to your early reply. We hope to establish business relation with you in the near future. As for our credit standing, please refer to our bankers — The International Bank of China, Tianjin Branch. Yours faithfully, Lin Quan Lin Quan General Manager Encl. A catalogue and a pricelist of our products （内附：我们产品的目录和报价单各一份） 译文: 天津得利克茶叶进出口公司 地址：中华人民共和国天津河东北路 18 号得利大厦 电话: (022) 24361666 传真: (022) 24361668 邮政编码: 300315 电子邮件地址: delique@tjmail.com 网站: www.delique.net.cn 敬启者： 我们从我国大使馆得知贵公司对中国茶叶很感兴趣。我们希望向贵方介绍我公司的情况。我们 是中国的主要茶叶出口商之一，有悠久的历史、丰富的经验和卓著的信誉，尤其在亚洲国家享有盛 誉。 我们将给贵方寄送免费的样品，期待得到贵方的早日答复。我们希望在不远的将来与贵公司建 立业务关系。 关于我公司的资信状况请向我们的往来银行 — 中国国际银行天津分行查询
Yours faithfully. Cm Qun Lin Quan General Manager 2006年1月2日 Encl.A catalogue and a pricelist 学完本单元，我们已经完成了这本数材的一率，相信你已经完全入门了，有什么间题我们可以在 电大在线平台进行沟通，你也可以直接与你的铺导教师围谈
Yours faithfully, Lin Quan Lin Quan General Manager 2006 年 1 月 2 日 Encl. A catalogue and a pricelist 学完本单元, 我们已经完成了这本教材的一半, 相信你已经完全入门了。有什么问题我们可以在 电大在线平台进行沟通，你也可以直接与你的辅导教师面谈