Unit 8 Housekeeping Service 客房服务 本单元学习要点 +了解饭店客房设随 +客房服务的具体内容 ↓客房服务程序 +如何写留言条 本单元重、难点问题辅导 Preview(饭店客房设捕) L.amp灯 2.mini-j画r小热水壶 3 hath tub溶盆 4.data port数据港 5.HAVC采暖通风及空调设备 6.flush toilet抽水马桶 7.min-b里小电台 &.fe-deposit box保险箱 Dialog I Escorting the guest into the guest room L.sher引额 2.broad band access hookup宽带接入口 3.free of cha如e免费 Dialog II Turn-down service in the guest room l.It's a mess(这里指卫生间)又脏又乱，乱七八槽，mes混乱：航旺 e.g The workers cleaned up the mess before they left.工人在离开之前把胜东西清理干净了。 2beoo将要，正打算 3.re再灌满 Dialog III Taking the room service order
Unit 8 Housekeeping Service 客房服务 本单元学习要点 了解饭店客房设施 客房服务的具体内容 客房服务程序 如何写留言条 本单元重、难点问题辅导 Preview（饭店客房设施） 1. lamp 灯 2. mini-jar 小热水壶 3. bath tub 浴盆 4. data port 数据港 5. HAVC 采暖通风及空调设备 6. flush toilet 抽水马桶 7. mini-bar 小吧台 8. safe-deposit box 保险箱 Dialog I Escorting the guest into the guest room 1. usher 引领 2. broad band access hookup 宽带接入口 3. free of charge 免费 Dialog II Turn-down service in the guest room 1. It’s a mess. （这里指卫生间）又脏又乱，乱七八糟。mess 混乱; 肮脏 e.g. The workers cleaned up the mess before they left. 工人在离开之前把脏东西清理干净了。 2. be about to 将要, 正打算 3. refill 再灌满 Dialog III Taking the room service order
I.take the order记录所点的菜Gwer点菜 egCn【take your order now2现在可以请您点菜了吗： Are you ready to order？您现在点菜吗？ 2 feel free to(请随便做某事（不必拘谨） Dialog IV Claiming for damage of room facilities L.claim for damage因受视失而素略c4aim素略。黯怪要求 e.g claim againest s动.向某人索暗 claim arising from a breach of the contract速约所引起的暗饶要求 2Id的apologize for what I have done.我为所做的事深表款意.do在这里起爱调的作用. 3.charge them to your account记在你的帐上，从你的帐户扣款，hem指被绕的床罩和毯子， Reading I Procedure for some housekeeping service L.DND一DO NOT DISTURB请勿打授 2.have the clothes pressed熨农展 Reading II The laundry price list I.Ext一extention电话分机 2 All price are subject to l0%serevice charge所有价格均应如上10%的服务费。 bjto服务于，以为条件 e.gOu知r plans are subject to the weather.我门的计取读于天气如何. You may be allowed in the country subject to producing the necessary documents.看提交必要 文件，方可选入该国境内： Simulated Writing How to write message notes号图言条 现在我把此项写作扩大些意围作进一步的讲解。 W所iting tips写作要领： 便条不是正式的书信，不需要信封，内容简要。语言常有省略，但时间、地点、事由必须交代 清楚。 Samples不例： 】.请假Asking for a leave To Chiet Teachers'Office Dear Mr Liu I'm terribly sorry that I can't come to the classes today beeause I've got a bad cold.I have asked my
1. take the order 记录所点的菜 order 点菜 e.g. Can I take your order now? 现在可以请您点菜了吗？ Are you ready to order? 您现在点菜吗？ 2. feel free to … (请) 随便做某事 (不必拘谨) Dialog IV Claiming for damage of room facilities 1. claim for damage 因受损失而索赔 claim 索赔，赔偿要求 e.g. claim against sb. 向某人索赔 claim arising from a breach of the contract 违约所引起的赔偿要求 2. I do apologize for what I have done. 我为所做的事深表歉意。do 在这里起强调的作用。 3. charge them to your account 记在你的帐上，从你的帐户扣款。them 指被烧的床罩和毯子。 Reading I Procedure for some housekeeping service 1. DND — DO NOT DISTURB 请勿打搅 2. have the clothes pressed 熨衣服 Reading II The laundry price list 1. Ext. — extention 电话分机 2. All price are subject to 10% sercvice charge. 所有价格均应加上 10%的服务费。 subject to 服务于, 以...为条件 e.g. Our plans are subject to the weather. 我们的计划取决于天气如何。 You may be allowed in the country subject to producing the necessary documents. 需提交必要 文件，方可进入该国境内。 Simulated Writing How to write message notes 写留言条 现在我把此项写作扩大些范围作进一步的讲解。 Writing tips 写作要领： 便条不是正式的书信，不需要信封，内容简要，语言常有省略，但时间、地点、事由必须交代 清楚。 Samples 示例： 1. 请假 Asking for a leave To Chief Teachers’ Office Dear Mr Liu, I’m terribly sorry that I can’t come to the classes today because I’ve got a bad cold. I have asked my
dasmate Wang Yan to take my homework note book to you.Please excuse me. Encl:Doctor's Certificate of Advice Respectfully yours, Bob 提示：写请假条务必陈述清楚理由并请求原谅。 2.道款Apology Dear Mr Zhao. I'm awfully sorry that I didn't come to the meeting the day before yesterday owing to a bad flu Fortunately Michacl phoned me and told me about the report you asked us to submit today.I have finished it and I email it to you now. Faithfully. Jin Min 31OU借条 To Mr.George Fan Fb.19.2005 1.O.U.ten thousand H.K.dollars to be paid back within one year from this date with annual interest at two percent (2%). Peter Hinds 译文： 丝错乔治樊先生堂万港元(HKS000),年息贰厘，自即日算起，一年内归还。 倍款人 被德汉兹 2005年1月19日 4 Notice告示与通知 (1)一个公园门口的告示 Joyce Park NOTICE
classmate Wang Yan to take my homework note book to you. Please excuse me. Encl: Doctor’s Certificate of Advice. Respectfully yours, Bob 提示：写请假条务必陈述清楚理由并请求原谅。 2. 道歉 Apology Dear Mr Zhao, I’m awfully sorry that I didn’t come to the meeting the day before yesterday owing to a bad flu. Fortunately Michael phoned me and told me about the report you asked us to submit today. I have finished it and I email it to you now. Faithfully, Jin Min 3. IOU 借条 To Mr. George Fan, 51Tes t Feb. 19, 2005 51TeI. O. U. ten thousand H.K. dollars to be paid back within one year from this date with annual interest at two percent (2％). 51Test Peter Hinds 译文：51Te 译文 兹借乔治·樊先生壹万港元（H.K. $3000），年息贰厘，自即日算起，一年内归还。 www.51test.net 51 借款人 51Test 彼德·汉兹 51Tes t2005 年 1 月 19 日 4. Notice 告示与通知 (1) 一个公园门口的告示 Joyce Park NOTICE
The walking of dogs,the riding of bicycles and the playing of ball games is not allowed in this park. 2)活动推退的通如 The English evening scheduled to take place this Friday evening is postponed until further notice The Recreation Department of the Student Union 译文： 原定于本周五晚举办的英语晚会推迟。何时进行，另行通知。 5.Telephone messages电话记录 Telephone Message Date:Jan.3rd.2001 Time:2:00 p.m. From:Mr Wang Ling.a salesman in charge of overseas market To:Mr Black,the manager of the Wright Company Message:To send some information on the new products of the company to Mr Wang for their advertising program by E.mail 附：电话通话原文 Wang Ling.a salesman,calls to speak to Mr Black,the manager of the Wright Compary,Mr Black is not in and his secretary answers. Mr Wang:Hello!This is Wang Ling calling.May I speak to Mr Black,the manager? Secretary:I'm sorry.he is not in now May I help You? Mr Wang:Oh,yes.You see,I'm in charge of overseas markets.Your products are of great interests to me.Would you please give me some information on your new products for our advertising program? Secretary:I can give you some information and I'll send it to you by e-mail I have your e-mail address Mr Wang Thank you very much. Secretary:You're welcome Good-bye. Mr Wang: Good-hye
The walking of dogs, the riding of bicycles and the playing of ball games is not allowed in this park. (2) 活动推迟的通知 The English evening scheduled to take place this Friday evening is postponed until further notice. The Recreation Department of the Student Union 译文： 原定于本周五晚举办的英语晚会推迟。何时进行，另行通知。 5. Telephone messages 电话记录 Telephone Message Date: .Jan. 3rd, 2001 Time: 2:00 p.m. From: Mr Wang Ling, a salesman in charge of overseas market To: Mr Black, the manager of the Wright Company Message: To send some information on the new products of the company to Mr Wang for their advertising program by E-mail 附：电话通话原文 Wang Ling, a salesman, calls to speak to Mr Black, the manager of the Wright Company, Mr Black is not in and his secretary answers. Mr Wang: Hello! This is Wang Ling calling. May I speak to Mr Black, the manager? Secretary: I’m sorry, he is not in now. May I help You? Mr Wang: Oh, yes. You see, I’m in charge of overseas markets. Your products are of great interests to me. Would you please give me some information on your new products for our advertising program? Secretary: I can give you some information, and I’ll send it to you by e-mail. I have your e-mail address. Mr Wang: Thank you very much. Secretary: You’re welcome. Good-bye. Mr Wang: Good-bye
6Mkem0备忘录 一个总经理的秘书写给地的助手的一日工作安持备忘录： INTEROFFICE MEMORANDUM From:Miss Yan Ruyu To:Miss Lu Ximyi Date:Jan 3rd.2001 Subject:A typical day's work 1.Deal with emails,faxes and telephone mexages 2.Reserve a table of four at the Delique Restaurant for Mr Cooper for a working lunch 2.Draw up the itinerary 3.Have a telephone call with the Yun Nan Branch about the monthly sales report 4.Send amemo to Marketing Department 5.Attend Marketing Department's office 6.Prepare the materials of tomorrow's meeting for Mr Cooper 7.Type the letters I asked you to write.I'll proofread(检直，校对) them tomorrow morning. 本单元重、难点问题练习题（其它练习请参看教材） 1.你因发烧不能来学校上误，请给你的英语老师刘小姐写一个请假条。 参考词汇：发烧ave got a fever 2你因在医院照顺生病的母来未能参如昨天的班会。请给你的班主任老师王老师写一张便条道 款并说明情况。 参考词汇：班会the class meeting班主任the head teacher 还有什么问题吗？我们可以在电大在线平台进行沟通，你也可以直接向你的辅导教师请教
6. Memo 备忘录 一个总经理的秘书写给她的助手的一日工作安排备忘录： INTEROFFICE MEMORANDUM ……………………………………………………………………. From: Miss Yan Ruyu To: Miss Lu Xinyi Date: .Jan. 3rd, 2001 Subject: A typical day’s work 1. Deal with emails, faxes and telephone messages 2. Reserve a table of four at the Delique Restaurant for Mr Cooper for a working lunch 2. Draw up the itinerary 3. Have a telephone call with the Yun Nan Branch about the monthly sales report 4. Send a memo to Marketing Department 5. Attend Marketing Department’s office 6. Prepare the materials of tomorrow’s meeting for Mr Cooper 7. Type the letters I asked you to write. I’ll proofread (检查，校对) them tomorrow morning. 本单元重、难点问题练习题（其它练习请参看教材） 1. 你因发烧不能来学校上课，请给你的英语老师刘小姐写一个请假条。 参考词汇：发烧 have got a fever 2. 你因在医院照顾生病的母亲未能参加昨天的班会。请给你的班主任老师王老师写一张便条道 歉并说明情况。 参考词汇：班会 the class meeting 班主任 the head teacher 还有什么问题吗？我们可以在电大在线平台进行沟通，你也可以直接向你的辅导教师请教