Unit 9 Concierge Service 礼宾服务 本单元学习要点 本了解饭店客房设施 ↓客房服务的具体内容 +客房服务程序 4如何写留言条 本单元重、难点问题辅导 Preview(礼宾服务岗位名称) 1.concierge门房 2.ncierge assistant门房助理 王bell captain行李领班 4.bellmen行李员 5.doormen门童 Dialog I Bellman service 1.ccompany the guest to his room陪着客人去能的房间 2.me迷宫 Dialog II Helping with flight ticket booking 1 And which airline would you like to fly?您把坐事个就空公可的航班？ 2 leave as a deposi留作押金 Dialog III Booking theater tickets for guests 1.ttend to the guest's reque以t处理客人的需求.这里的tend是“無料，办理”的意思.Unit7 的Dialog I题目中attend意思、为“出席”， 2.the expiration date有效期。 注意P164生词表中的de少了字母d Dialog IV Renting a car for guests代客租车
Unit 9 Concierge Service 礼宾服务 本单元学习要点 了解饭店客房设施 客房服务的具体内容 客房服务程序 如何写留言条 本单元重、难点问题辅导 Preview（礼宾服务岗位名称） 1. concierge 门房 2. concierge assistant 门房助理 3. bell captain 行李领班 4. bellmen 行李员 5. doormen 门童 Dialog I Bellman service 1. accompany the guest to his room 陪着客人去他的房间 2. maze 迷宫 Dialog II Helping with flight ticket booking 1. And which airline would you like to fly? 您想坐哪个航空公司的航班？ 2. leave as a deposit 留作押金 Dialog III Booking theater tickets for guests 1. attend to the guest’s request 处理客人的需求。这里的 attend 是 “照料，办理”的意思。Unit 7 的 Dialog I 题目中 attend 意思、为“出席”。 2. the expiration date 有效期。 注意 P164 生词表中的 date 少了字母 d。 Dialog IV Renting a car for guests 代客租车
1.have been given a d与y off from the conference所参加的会议做假一天. 这句话是e的核动语态的现在完成时形式。 2 recommend推荐，建议 e.g.我给你介绍一本书。1 I recommend)ou a book. Reading I Why hire hotel concierges座用礼宾员的理由 1 local hot spot店or attraction当地的旅游热点或名胜 2.remain calm in all situ碱os在任何情况下都保持冷静 Reading II An Exhibition promotion ltter 】.The NRA restaurant,lotel-Motel show芝加哥国际酒店用品及餐饮展。每年5月在美国芝如哥 举办的全球规模最大的酒店用品及餐饮展，具有86年的悠久历史。该展是由19]9年成立的餐馆协 会发起、主办和管理的。美国餐第协会在美国餐馆行业占有主导地位，销售额达到476亿美元，为 1220万劳动力提供就业机会.成为美国经济，簧业和社会服务的基石。全美S0个洲的餐馆诗会.7,100 多家清店都隶属于它的会员。该展的特点是全美酒店大连镜集团的采购。很多美国的酒店是世界连 领集团，有很强的购买力。该展每年吸引全球各地0多个国家的行业专业人士参加，到会的国际 煤体超过30多位，使该展获得业内的高度关注。 2.ooc plan展台平而图 3.relative to i移及 本单元重、难点问题练习题（其它练习请参看教材） 你生病住院两圆。老师和同学过来看望保，为此你给他门写一封感谢信，表达你的感藏之情。 You have been ill and hospitalized for two weeks.Your teachers and classmates went to see you.Write a letter to them to 1.thank them for their coming to see you 2.describe your feeling,and 3.stmte your present condition. Here is a sample ltter: Dear Teachers and Classmates First of all,please allow me to say "Thank you"to all of you.It is very kind of you to spare your valuable time during the period of final examinatioes and come to see me. Your visit has given me much confidence and power to overcome the illness.When I first came to the
1. have been given a day off from the conference 所参加的会议放假一天。 这句话是 give 的被动语态的现在完成时形式。 2. recommend 推荐，建议 e.g. 我给你介绍一本书。 I'll recommend you a book. Reading I Why hire hotel concierges 雇用礼宾员的理由 1. local hot spots or attraction 当地的旅游热点或名胜 2. remain calm in all situations 在任何情况下都保持冷静 Reading II An Exhibition promotion letter 1. The NRA restaurant, Hotel-Motel show 芝加哥国际酒店用品及餐饮展。每年 5 月在美国芝加哥 举办的全球规模最大的酒店用品及餐饮展，具有 86 年的悠久历史。该展是由 1919 年成立的餐馆协 会发起、主办和管理的。美国餐馆协会在美国餐馆行业占有主导地位，销售额达到 476 亿美元，为 1,220 万劳动力提供就业机会,成为美国经济、就业和社会服务的基石。全美 50 个洲的餐馆协会、7,100 多家酒店都隶属于它的会员，该展的特点是全美酒店大连锁集团的采购，很多美国的酒店是世界连 锁集团，有很强的购买力。该展每年吸引全球各地 100 多个国家的行业专业人士参加，到会的国际 媒体超过 300 多位，使该展获得业内的高度关注。 2. floor plan 展台平面图 3. relative to 涉及 本单元重、难点问题练习题（其它练习请参看教材） 你生病住院两周，老师和同学过来看望你，为此你给他们写一封感谢信，表达你的感激之情。 You have been ill and hospitalized for two weeks. Your teachers and classmates went to see you. Write a letter to them to 1. thank them for their coming to see you, 2. describe your feeling, and 3. state your present condition. Here is a sample letter: Dear Teachers and Classmates, First of all, please allow me to say “Thank you” to all of you. It is very kind of you to spare your valuable time during the period of final examinations and come to see me. Your visit has given me much confidence and power to overcome the illness. When I first came to the
hospital,I really felt londy and did not have enough courage and oonfidence to overcome the illness.Your visit has made me feel that I am not poor and lonely in the world and in fact I am living in a world of love, which has brought me much confidence and power to overcome the illness. These days.my condition has been obviously improved due to the careful treatment offered by doctors and nurses.Doctors have told me that I will completely recover from illness in two weeks.I hope that I can see you earlier. Again,special thanks goto all ofyou Sincerely Yours Li Ming 学完本单元。我们己经快完成这本教材了，你的进步很大吧？有什么问愿可以与你的辅导救师 交流，也可以给我发帖子
hospital, I really felt lonely and did not have enough courage and confidence to overcome the illness. Your visit has made me feel that I am not poor and lonely in the world and in fact I am living in a world of love, which has brought me much confidence and power to overcome the illness. These days, my condition has been obviously improved due to the careful treatment offered by doctors and nurses. Doctors have told me that I will completely recover from illness in two weeks. I hope that I can see you earlier. Again, special thanks go to all of you. Sincerely Yours Li Ming 学完本单元, 我们已经快完成这本教材了, 你的进步很大吧？有什么问题可以与你的辅导教师 交流，也可以给我发帖子