SJQU-QR-JW-033 (AO) 【管理学(英语)】 Management( English)】 1. Basic information Course code:【2060 Course credits:【3】 Major;【 Tourism Management】 Characteristic of The Course: tOSchool Compulsory Courses] School: Department of Tourism Management, Business School Teaching Materials and Textbooks; Textbook: Fundamental of Management 10th Edition, Stephen P. Robbins, Mary Coult Reference book: I New Era of Managemt 9th Edition, Richard L. DaftI Online Learning Website URLs Prerequisite:【Ni】 2. Course Description This course introduces the core content of management science: and it is kernal course for Tour Management majors. This course deals with the knowledge of the discipline of management. It is a combination of business implementation, management and communication technology. This course mainly refers to the latest data at domestic and abroad. In many concepts and management patterns, the latest and most representative cases of success or failure are selected. Different project scenarios and different methods are used to achieve project success. At the same time, case study as well as article reading is important for learning this subject. It supplemented by classroom interaction and to ntegrate case to analyze This course is suitable for the Management class, which requires students to have the theoretical basis for an overview of management, and has a certain capacity for business budget, implementation and evaluation 3. Suggestion for choice of the Course This course is suitable for the fourth semester of all management majors. It is based on the study of behavioral, psychology, and sociology courses. It teaches all aspects of management in English, allowing students to master English in terms of proprietary terms, know-how.etc 4. The Correlation of Curriculum and graduation Requirements Graduation Requirements relations LOll: Understand the viewpoints and needs of others, can clearly express their opinions and suggestions, and can communicate with customers in both written and spoken English LO21: Collect, analysis, discuss and practice data of new knowledge, new technologies new situations in the field of tourism, complete the autonomous learning and application of
【管理学（英语）】 【Management (English)】 1. Basic Information Course Code：【2060670】 Course Credits：【3】 Major：【Tourism Management】 Characteristic of The Course：【◎School Compulsory Courses】 School：Department of Tourism Management, Business School Teaching Materials and Textbooks： Textbook: 【 Fundamental of Management 10th Edition, Stephen P. Robbins, Mary Coulter, DeCenzo,2017】 Reference book:【New Era of Managemt 9th Edition, Richard L. Daft】 Online Learning Website URL： Prerequisite：【Nil】 2. Course Description This course introduces the core content of management science; and it is kernal course for Tour Management majors. This course deals with the knowledge of the discipline of management. It is a combination of business implementation, management and communication technology. This course mainly refers to the latest data at domestic and abroad. In many concepts and management patterns, the latest and most representative cases of success or failure are selected. Different project scenarios and different methods are used to achieve project success. At the same time, case study as well as article reading is important for learning this subject. It supplemented by classroom interaction and to integrate case to analyze. This course is suitable for the Management class, which requires students to have the theoretical basis for an overview of management, and has a certain capacity for business budget, implementation and evaluation. 3. Suggestion for Choice of the Course This course is suitable for the fourth semester of all management majors. It is based on the study of behavioral, psychology, and sociology courses. It teaches all aspects of management in English, allowing students to master English in terms of proprietary terms，know-how....etc. 4. The Correlation of Curriculum and Graduation Requirements Graduation Requirements relations LO11：Understand the viewpoints and needs of others, can clearly express their opinions and suggestions, and can communicate with customers in both written and spoken English.. LO21：Collect, analysis, discuss and practice data of new knowledge, new technologies, new situations in the field of tourism, complete the autonomous learning and application of SJQU-QR-JW-033（A0）
knowledge according to job needs and social needs LO31: ability of analyzing tourism phenomenon LO32: ability of designing and planning the tourism product LO33: ability of tourism industry managemer LO34: ability of operation of tourism professional work LO41: obey the discipline, keep the faith and keep the responsibility; adapt to the change of the environment, have the ability to resist setbacks and stress. ("responsibility is one of the contents of our school motto) LO5I: maintain good cooperation with the group and become an active member in the group, be good at bringing forth new ideas from innovative thinking and using knowledge and practice LO61: has a certain information literacy, good at collecting information, and can use information technology to solve problems in the work willing to serve others, serve enterprises, serve the society, be enthusiastic loving and grateful, (gratitude, reward and love) is one of our school motto LO8I it has the basic abi to express communication and cross -cultural understanding in foreign languages, and has the awareness of international competition and cooperation LO=Learning outcomes 5. Course Objectives /Course Expected Learning Outcomes Course Cours Objectives Expected Teaching and earningAssessment Methods Methods Learning outcome Outcomes Proficient in English Lecture and seminar Presentation in Case study the class LORI written LO33 Understand and master the Lecture and Seminar Presentation in Case stud the class of management Final written
LO=Learning Outcomes 5. Course Objectives / Course Expected Learning Outcomes knowledge according to job needs and social needs. LO31： ability of analyzing tourism phenomenon LO32：ability of designing and planning the tourism product. LO33：ability of tourism industry management LO34：ability of operation of tourism professional work LO41 ： obey the discipline, keep the faith and keep the responsibility; adapt to the change of the environment, have the ability to resist setbacks and stress. ("responsibility" is one of the contents of our school motto) LO51： maintain good cooperation with the group and become an active member in the group; be good at bringing forth new ideas from innovative thinking and using knowledge and practice. LO61： has a certain information literacy, good at collecting information, and can use information technology to solve problems in the work. LO71 ： willing to serve others, serve enterprises, serve the society, be enthusiastic, loving and grateful, (gratitude, reward and love) is one of our school motto. LO81 ： it has the basic ability to express communication and cross -cultural understanding in foreign languages, and has the awareness of international competition and cooperation. NO . Course Expected Learning Outcomes Course Objectives （ Detailed Expected Learning Outcomes） Teaching and earning Methods Assessment Methods 1 LO11 Proficient in English Lecture and Seminar. Case study Presentation in the class, quiz Final written exam 2 LO33 Understand and master the basic principles of management Lecture and Seminar. Case study Presentation in the class, quiz Final written exam
6. Course Content Unit 1 Manage Teaching content 1. 1 Tell who managers are and where they work 1.3 Describe what manage 1.4 Explain why it's important to study management 5 Describe the factors that are reshaping and redefining management Knowledge requirements Tell who managers are and where they work. Define management Describe what managers do Explain why it's important to study management Ability requirements Describe the factors that are reshaping and redefining management Teaching Emphasis: Describe what managers do Unit2 The management environment Teaching Content 2. 1 What Is the External Environment and Why Is It Important? 2.2 How Does the External Environment Affect managers 2.3 How Does Organizational Culture Affect Managers? Knowledge Requirements: Explain what the external environment is and why it's important Discuss how the external environment affects managers Define what organizational culture is and explain why it's important Ability requirements Describe how organizational culture affects manager Teaching Emphasis: Define what organizational culture is and explain why it's important Unit3 Integrative Managerial Issues Teaching Content 3.1 What Is Globalization and how does It Affect Organizations? 3.2 What Does Society Expect from Organizations and Managers? 3.3 What Factors Determine Ethical and Unethical Behavior 4 What Is Today's Workforce Like and How Does It Affect the Way Organizations Are Managed? Knowledge Requirements Explain globalization and its impact on organizations Describe how the workforce is changing and its impact on the way organizations are Ability Requirements Discuss how societys expectations are influencing managers and organizations Discuss the factors that lead to ethical and unethical behavior Teaching Emphasis
6. Course Content Unit 1 Managers and Management Teaching Content: 1.1 Tell who managers are and where they work 1.2 Define management 1.3 Describe what managers do 1.4 Explain why it’s important to study management 1.5 Describe the factors that are reshaping and redefining management Knowledge Requirements： Tell who managers are and where they work. Define management. Describe what managers do. Explain why it’s important to study management. Ability Requirements: Describe the factors that are reshaping and redefining management. Teaching Emphasis: Describe what managers do. Unit2 The Management Environment Teaching Content: 2.1 What Is the External Environment and Why Is It Important? 2.2 How Does the External Environment Affect Managers? 2.3 How Does Organizational Culture Affect Managers? Knowledge Requirements： Explain what the external environment is and why it’s important. Discuss how the external environment affects managers. Define what organizational culture is and explain why it’s important. Ability Requirements: Describe how organizational culture affects managers. Teaching Emphasis: Define what organizational culture is and explain why it’s important. Unit3 Integrative Managerial Issues Teaching Content: 3.1 What Is Globalization and How Does It Affect Organizations? 3.2 What Does Society Expect from Organizations and Managers? 3.3 What Factors Determine Ethical and Unethical Behavior? 3.4 What Is Today’s Workforce Like and How Does It Affect the Way Organizations Are Managed? Knowledge Requirements： Explain globalization and its impact on organizations. Describe how the workforce is changing and its impact on the way organizations are managed. Ability Requirements: Discuss how society’s expectations are influencing managers and organizations. Discuss the factors that lead to ethical and unethical behavior in organizations. Teaching Emphasis:
How the workforce is changing and its impact on the way organizations are managed Unit4 Foundations of Decision Making Teaching Content: 4. 1 How Do managers make decisions? 4. 2 What Types of Decisions and Decision-Making Conditions Do Managers Face? 4.3How Do Groups Make Decisions? 4.4 What Contemporary Decision-Making Issues Do Managers Face? Knowledge Requirements: Describe the decision-making process. In the managers can use to make decisions Describe the types of decisions and decision-making conditions managers face Ability requirements Discuss group decision making Discuss contemporary issues in managerial decision making Teaching Emphasis The three approaches managers can used to make decisions Unit5 Foundations of planning Teaching content 5. 1 What Is Planning and Why Do Managers Need to Plan? 5.2 What Do Managers Need To Know About Strategic Management? 5.3 How Do Managers Set Goals and Develop Plans? 5.4 What Contemporary Planning Issues Do Managers Face? Knowledge requirements: Explain what managers do in the strategic management process Compare and contrast approaches to goal setting and planning Ability Requirements Discuss contemporary issues in planning Discuss the nature and purposes of pl Teaching Emphasis Explain what managers do in the strategic management process Unit 6 Organizational Structure and design 6. 1 What Are the Six Key Elements in Organizational Design? 6.2What Are Some Common Organizational Designs? 6.3 What Are Today's Organizational Design Challenges? Knowledge Requirements Describe six key elements in organizational design. Identify the contingency factors that favor either the mechanistic model or the organic model of organizational design Compare and contrast traditional and contemporary organizational designs Ability Requirement Discuss the design challenges faced by todays organizations Teaching Emphasis Identify the contingency factors that favor either the mechanistic model or the organic model of organizational d Unit 7 Managing human resources
How the workforce is changing and its impact on the way organizations are managed. Unit4 Foundations of Decision Making Teaching Content: 4.1 How Do Managers Make Decisions? 4.2 What Types of Decisions and Decision-Making Conditions Do Managers Face? 4.3How Do Groups Make Decisions? 4.4 What Contemporary Decision-Making Issues Do Managers Face? Knowledge Requirements： Describe the decision-making process. Explain the three approaches managers can use to make decisions. Describe the types of decisions and decision-making conditions managers face. Ability Requirements: Discuss group decision making. Discuss contemporary issues in managerial decision making. Teaching Emphasis: The three approaches managers can used to make decisions. Unit5 Foundations of Planning Teaching Content: 5.1What Is Planning and Why Do Managers Need to Plan? 5.2What Do Managers Need To Know About Strategic Management? 5.3 How Do Managers Set Goals and Develop Plans? 5.4What Contemporary Planning Issues Do Managers Face? Knowledge Requirements： Explain what managers do in the strategic management process. Compare and contrast approaches to goal setting and planning. Ability Requirements: Discuss contemporary issues in planning. Discuss the nature and purposes of planning. Teaching Emphasis: Explain what managers do in the strategic management process. Unit 6 Organizational Structure and Design 6.1 What Are the Six Key Elements in Organizational Design? 6.2What Are Some Common Organizational Designs? 6.3 What Are Today’s Organizational Design Challenges? Knowledge Requirements： Describe six key elements in organizational design. Identify the contingency factors that favor either the mechanistic model or the organic model of organizational design. Compare and contrast traditional and contemporary organizational designs. Ability Requirements: Discuss the design challenges faced by today’s organizations. Teaching Emphasis: Identify the contingency factors that favor either the mechanistic model or the organic model of organizational design. Unit 7 Managing Human Resources
7. 1 What Is the human Resource Management Process and what Influences It? 7.2 How Do Managers Identify and Select Competent Employees? 7.3 How Are Employees Provided with Needed Skills and Knowledge? 7.4 What Contemporary HRM Issues Face Managers Knowledge Requirements: Describe the key components of the human resource management process and the important Explain how employees are provided with needed skills and knowledge Describe strategies for retaining competent, high-performing employees Ability requirements Discuss contemporary issues in managing human resources Discuss the tasks associated with identifying and selecting competent employees Teaching Emphasis: Explain how employees are provided with needed skills and knowledge Unit 8 Managing change and innovation 8. 1 What Is Change and how do managers deal with It 8. 2 How Do managers manage resistance to change 8.3 How Can Managers Encourage Innovation in an Organization? Knowledge Requirements: Define organizational change and compare and contrast views on the change process Describe what managers need to know about employee stress Ability Requirements Discuss techniques for stimulating innov Teaching Emphasis Explain how to manage resistance to change Unit 9 Foundations of Individual behavior 9. 1 What Are the Focus and goals of Organizational Behavior? 9.2 What role do attitudes Play in Job Performance? 9.3 What Do Managers Need to Know About Personality? 9. 4 What Is Perception and what Influences It? 9.5 What Contemporary OB Issues Face Managers? Knowledge Requirements: entify the focus and goals of organizational behavior(OB) Describe different personality theories Describe perception and the factors that influence it Ability requirements: Discuss learning theories and their relevance in shaping behavior. Discuss contemporary issues in OB Teaching Emphasis: Explain the role that attitudes play in job performance Unit 10 Understanding Groups and Managing Work Teams 10. 1What Is a Group and What Stages of Development Do Groups Go Through? 10.2How Are Groups Turned into Effective Teams? 10.3 What Current Issues Do Managers face in Managing teams Knowledge Requirements: Define group and describe the stages of group development Describe the major concepts of group behavior
7.1 What Is the Human Resource Management Process and What Influences It? 7.2 How Do Managers Identify and Select Competent Employees? 7.3 How Are Employees Provided with Needed Skills and Knowledge? 7.4 What Contemporary HRM Issues Face Managers? Knowledge Requirements： Describe the key components of the human resource management process and the important influences on that process. Explain how employees are provided with needed skills and knowledge. Describe strategies for retaining competent, high-performing employees. Ability Requirements: Discuss contemporary issues in managing human resources. Discuss the tasks associated with identifying and selecting competent employees. Teaching Emphasis: Explain how employees are provided with needed skills and knowledge. Unit 8 Managing Change and Innovation 8.1 What Is Change and How Do Managers Deal with It? 8.2 How Do Managers Manage Resistance to Change? 8.3 How Can Managers Encourage Innovation in an Organization? Knowledge Requirements： Define organizational change and compare and contrast views on the change process. Describe what managers need to know about employee stress. Ability Requirements: Discuss techniques for stimulating innovation. Teaching Emphasis: Explain how to manage resistance to change. Unit 9 Foundations of Individual Behavior 9.1 What Are the Focus and Goals of Organizational Behavior? 9.2What Role Do Attitudes Play in Job Performance? 9.3What Do Managers Need to Know About Personality? 9.4What Is Perception and What Influences It? 9.5 What Contemporary OB Issues Face Managers? Knowledge Requirements： Identify the focus and goals of organizational behavior (OB). Describe different personality theories. Describe perception and the factors that influence it. Ability Requirements: Discuss learning theories and their relevance in shaping behavior. Discuss contemporary issues in OB. Teaching Emphasis: Explain the role that attitudes play in job performance. Unit 10 Understanding Groups and Managing Work Teams 10.1What Is a Group and What Stages of Development Do Groups Go Through? 10.2How Are Groups Turned into Effective Teams? 10.3What Current Issues Do Managers Face in Managing Teams? Knowledge Requirements： Define group and describe the stages of group development. Describe the major concepts of group behavior
Ability Requirements Discuss how groups are turned into effective teams Discuss contemporary issues in managing teams Teaching Emphasis: The major concepts of group behavior Unit 11 Motivating and Rewarding Employees 11. I What Is motivation? 11.2How Do the Contemporary Theories Explain Motivation? 11.3 What Current Motivation Issues Do managers Face? Knowledge requirements: Define and explain motivation. Compare and contrast early theories of motivation Compare and contrast contemporary theories of motivation Ability Requirements Discuss current issues in motivating employees Teaching Emphasis: Compare and contrast early theories of motivation Unit 12 Leadership and Trust 12. 1 Who Are Leaders, and What Is Leadership? 12.2What Do the Contingency Theories of Leadership Tell Us? 12. 4 Why Is Trust the Essence of Leadership Define leader and leadership Compare and contrast early leadership theorie Describe the four major contingency leadership theories Describe modern views of leadership and the issues facing todays leaders Ability Requirements Discuss trust as the essence of leadership eac Compare and contrast early leadership theories Unit 13 Managing communication and Information 13. 1How Do Managers Communicate Effectively? 13.2What Communication Issues Do Managers Face Today Knowledge Requirements Describe what managers need to know about communicating effectively Ability requirements Discuss contemporary issues in communication Teaching Emphasis: Explain how technology affects managerial communication Unit 14 Foundations of Control 14. 1 What Is Control and Why Is It Important? 14.2What Takes Place as Managers Control?
Ability Requirements: Discuss how groups are turned into effective teams. Discuss contemporary issues in managing teams. Teaching Emphasis: The major concepts of group behavior Unit 11 Motivating and Rewarding Employees 11.1What Is Motivation? 11.2How Do the Contemporary Theories Explain Motivation? 11.3What Current Motivation Issues Do Managers Face? Knowledge Requirements： Define and explain motivation. Compare and contrast early theories of motivation. Compare and contrast contemporary theories of motivation. Ability Requirements: Discuss current issues in motivating employees. Teaching Emphasis: Compare and contrast early theories of motivation. Unit 12 Leadership and Trust 12.1 Who Are Leaders, and What Is Leadership? 12.2What Do the Contingency Theories of Leadership Tell Us? 12.3What Is Leadership Like Today? 12.4Why Is Trust the Essence of Leadership? Knowledge Requirements： Define leader and leadership. Compare and contrast early leadership theories. Describe the four major contingency leadership theories. Describe modern views of leadership and the issues facing today’s leaders. Ability Requirements: Discuss trust as the essence of leadership. Teaching Emphasis: Compare and contrast early leadership theories. Unit 13 Managing Communication and Information 13.1How Do Managers Communicate Effectively? 13.2What Communication Issues Do Managers Face Today? Knowledge Requirements： Describe what managers need to know about communicating effectively. Explain how technology affects managerial communication. Ability Requirements: Discuss contemporary issues in communication. Teaching Emphasis: Explain how technology affects managerial communication. Unit 14 Foundations of Control 14.1What Is Control and Why Is It Important? 14.2What Takes Place as Managers Control?
14. What Should Managers control? Knowledge requirements: Explain the nature and importance of control Describe the three steps in the control process Ability Requirements Discuss the types of controls organizations and managers use Discuss contemporary issues in control Teaching Emphas Explain the nature and importance of control Unit 15 Operations Managemen 15. I Why Is Operations Management Important to Organizations? 15.2How Is Value Chain Management Done? 15.3 What Contemporary Issues Do Managers Face in Managing Operations? Knowledge requirements Define operations management and explain its role Define the nature and purpose of value chain management. Describe how value chain Ability Requirements Discuss contemporary issues in managing operations Teaching Emphasis Value chain management 7.In-Class Experiment and basic requirements Name N of. Main Content of the Experiment Experiment Experiment Notes Experiment Introduction to the basic theor 6 class hours Pr mana adin 8. Grading Policy Grading Learning Exams and assignments Percentage Computatio Outcomes Project and Final Presentation 50% LOIL/LO32/LO3 Attendance 3/LO34/LO41 Quizzes 2 Mid Term Test 20%
14.3What Should Managers Control? Knowledge Requirements： Explain the nature and importance of control. Describe the three steps in the control process. Ability Requirements: Discuss the types of controls organizations and managers use. Discuss contemporary issues in control. Teaching Emphasis: Explain the nature and importance of control. Unit 15 Operations Management 15.1Why Is Operations Management Important to Organizations? 15.2How Is Value Chain Management Done? 15.3What Contemporary Issues Do Managers Face in Managing Operations? Knowledge Requirements： Define operations management and explain its role. Define the nature and purpose of value chain management. Describe how value chain management is done. Ability Requirements: Discuss contemporary issues in managing operations. Teaching Emphasis: Value chain management 7. In-Class Experiment and Basic Requirements No. Name of Experiment Main Content of the Experiment Experiment Hours Experiment Type Notes 1 Introduction to the basic theory of management Planning Organizing Controlling Leading 6 class hours Presentations 8. Grading Policy Grading Computation Exams and Assignments Percentage No. of the Learning Outcomes evaluated 1 Project and Final Presentation 50% X1 Attendance 10% X2 Quizzes 1 10% X3 Quizzes 2 10% LO11/LO32/LO3 3/LO34/LO41 X4 Mid Term Test 20%
Dr. Syed Ahtsham Ali Director Time: Sep, 2021 Time: Sep, 202
Instructor： Director: Time：Sep, 2021 Time：Sep, 2021