SJQU-QR-JW-033(AO) 【饭店信息管理系统(双语)】 (Hotel Information Management System(Bilingual Course)) 1. Basic information Course code:【2060695】 Course credits:【3】 Major: [Tourism Management) Characteristic of the course:【◎ Department Compulsory Courses】 School: (Department of Tourism Management, Business School) Textbook: (Sinfonia Hotel Property System Manual Version 1.01 Bibliography Hotel Information Management System Operation, Mulin, Shanghai Jiao Tong University,2011】 Michael L Kasavana, Managing Front Of Office Operations, American Hotel &Lodging Educational Institue, 2013] (Rebert J. Martin, Professional Management of Housekeeping operations John Welly Sons, INC, 1998] Preface Course: (International Hospitality Management(English) 2060676(3)) 2. Course description Hotel Information Management System(Bilingual Course) is developed by department of tourism management, business school. The course focuses on the operation of the Sinfonia Hotel Property System Manual Version 1.0. In the hotel industry, the Pms is one of the most important part in the hotel management information system. The Sinfonia Hotel Property System is one of the most popular PMS system in the hospitality. Its main functions are profile management, reservation management, registration, room management and bill settlement. It helps the hotel improve the service efficiency and customer satisfaction through the course, students can improve the service skill and employment competitive 3. Suggestion for Choice of the course This course is very well suited for junior students majoring in Tourism Management peration is req This course is rigorous and learners are expected to dedicate 16 weeks of study, 2-4 hours/week 4. The Correlation of Curriculum and graduation Requirements LOl1: Understand the viewpoints and needs of others, can clearly express their relations Graduation Requirements opinions and suggestions, and can communicate with customers in both written and LO21: Collect, analysis, discuss and practice data of new knowledge,new
【饭店信息管理系统（双语）】 【Hotel Information Management System (Bilingual Course)】 1. Basic Information Course Code：【2060695】 Course Credits：【3】 Major:【Tourism Management】 Characteristic of The Course：【◎Department Compulsory Courses】 School：【Department of Tourism Management, Business School】 Textbook：【Sinfonia Hotel Property System Manual Version 1.0】 Bibliography【Hotel Information Management System Operation, Mulin, Shanghai Jiao Tong University，2011】 【Michael L Kasavana, Managing Front Of Office Operations, American Hotel &Lodging Educational Institue,2013】 【Rebert J. Martin, Professional Management of Housekeeping operations ,John Welly & Sons, INC，1998】 Preface Course：【International Hospitality Management（English）2060676(3)】 2. Course Description Hotel Information Management System (Bilingual Course) is developed by department of tourism management, business school. The course focuses on the operation of the Sinfonia Hotel Property System Manual Version 1.0. In the hotel industry, the PMS is one of the most important part in the hotel management information system. The Sinfonia Hotel Property System is one of the most popular PMS system in the hospitality. Its main functions are profile management, reservation management, registration, room management and bill settlement. It helps the hotel improve the service efficiency and customer satisfaction. through the course, students can improve the service skill and employment competitive. 3. Suggestion for Choice of the Course This course is very well suited for junior students majoring in Tourism Management. Basic knowledge of hospitality management and operation is required. This course is rigorous and learners are expected to dedicate 16 weeks of study, 2-4 hours/week. 4. The Correlation of Curriculum and Graduation Requirements Graduation Requirements relations LO11：Understand the viewpoints and needs of others, can clearly express their opinions and suggestions, and can communicate with customers in both written and spoken English.. LO21 ： Collect, analysis, discuss and practice data of new knowledge, new SJQU-QR-JW-033（A0）
technologies, new situations in the field of tourism, complete the autonomous learning and application of knowledge according to job needs and social needs LO31: ability of analyzing tourism phenomenon LO32: ability of designing and planning the tourism product LO33:ability of tourism industry management LO34: ability of operation of tourism professional work LO41: obey the discipline, keep the faith and keep the responsibility; adapt to the change of the environment, have the ability to resist setbacks and stress C"responsibility"is one of the contents of our school motto) LO5I: maintain good cooperation with the group and become an active member in the group; be good at bringing forth new ideas from innovative thinking and using knowledge and practice LO61: has a certain information literacy, good at collecting information, and can use information technology to solve problems in the work LO7I: willing to serve others, serve enterprises, serve the society, be enthusiastic, loving and grateful, (gratitude, reward and love)is one of our school motto LO8 1: it has the basic ability to express communication and cross -cultural understanding in foreign languages, and has the awareness of international competition and cooperation LOFlearning outcomes 5. Course Objectives /Course Expected Learning Outcomes ExpectedCourse Objectives Teaching and Assessment Learning(Detailed Expected Outcome Learning Outcomes) learning Methods Methods Proficient in English and Bilingual Lecture. Representatio Chinese hotel terms Students are requI ed n and Understand the needs and to discuss Performance LOI2 requires of customers and communicate andin the class solve the problem with theanswer questions Experiment help of the PMS English report Group learning Final exam
LO=learning outcomes 5. Course Objectives / Course Expected Learning Outcomes technologies, new situations in the field of tourism, complete the autonomous learning and application of knowledge according to job needs and social needs. LO31：ability of analyzing tourism phenomenon LO32：ability of designing and planning the tourism product. LO33：ability of tourism industry management LO34：ability of operation of tourism professional work LO41： obey the discipline, keep the faith and keep the responsibility; adapt to the change of the environment, have the ability to resist setbacks and stress. ("responsibility" is one of the contents of our school motto) LO51： maintain good cooperation with the group and become an active member in the group; be good at bringing forth new ideas from innovative thinking and using knowledge and practice. LO61： has a certain information literacy, good at collecting information, and can use information technology to solve problems in the work. LO71： willing to serve others,serve enterprises,serve the society, be enthusiastic, loving and grateful, (gratitude, reward and love) is one of our school motto. LO81 ： it has the basic ability to express communication and cross -cultural understanding in foreign languages, and has the awareness of international competition and cooperation. NO. Course Expected Learning Outcome s Course Objectives （ Detailed Expected Learning Outcomes） Teaching and learning Methods Assessment Methods 1 LO112 Proficient in English and Chinese hotel terms. Understand the needs and requires of customers and solve the problem with the help of the PMS. Bilingual Lecture. Students are required to discuss, communicate and answer questions in English. Group learning. Representatio n and Performance in the class, Experiment report , Final exam
2 LO341 Professional operation of Bilingual Lecture.Representatio n and nal teaching. Performance reception, room Experiment report. in the class, management and bill Experiment settlement in sinfonia report PMS Final exar 3 Lo413 Understanding of related Case study Representatio Situational teaching n an Understanding the need of Experiment reportPerformance professional ethics in the class 6. Course Content Unit 1 Introduction Practice hours: 6 class hours Teaching Content: 1. IPMS system introduction 1. sinfonia PMS basic operation Knowledge and ability requirements Remembering: PMS system introduction and development Understanding: quick keys Applying: Sinfonia PMS logging in and out, profiles, Applying of quick keys Teaching Emphasis Sinfonia PMS logging in and out, Profiles, Applying of quick keys Unit 2 Reservations Practice hours: 14 class hours Teaching Content: 2. 1 Sinfonia new reservation 2.2Sinfonia updating reservations 2. reservations OPTION 2 sInfonia overal Knowledge and Ability requirements
6. Course Content Unit 1 Introduction Practice hours：6 class hours Teaching Content: 1.1PMS system introduction 1.2sinfonia PMS basic operation 1.3 profiles Knowledge and Ability Requirements: Remembering: PMS system introduction and development Understanding:：quick keys Applying: Sinfonia PMS logging in and out, profiles, Applying of quick keys Teaching Emphasis: Sinfonia PMS logging in and out, Profiles, Applying of quick keys Unit 2 Reservations Practice hours：14 class hours Teaching Content: 2.1 Sinfonia new reservation 2.2Sinfonia updating reservations 2.3reservations OPTION 2.4Sinfonia overall reservations Knowledge and Ability Requirements: 2 LO341 Professional operation of profile management, reservation management, reception, room management and bill settlement in sinfonia PMS. Export of management report. Analysis and assessment of the management index in the hotel industry Bilingual Lecture. Operation practice. Situational teaching. Experiment report. Representatio n and Performance in the class, Experiment report , Final exam 3 LO413 Understanding of related laws. Understanding the need of professional ethics Case study Situational teaching Experiment report Representatio n and Performance in the class, Experiment report
emembering: Importance of reservation Understanding: the meaning of the reservation options and application of reservation options for expected gu Applying: new reservations, update reservations, reservation options, sinfonia overall Teaching Emphasis: new reservations, update reservations, reservation options, sinfonia overall reservations Unit 3 Front Desk Practice hours: 8 class hours Teaching Content: 3.1 introduction of front desk 3.2 Arrival 3.3 In-House guest 3.4 room blocker 3.5 messages \traces\locators 3.4 House Status and Q-Room Knowledge and ability requirements Remembering: Introduction of front desk Understanding: house status, Q-Room, guest cycle Applying: Arrivals, in-house guests, messagesltracesllocators Teaching Emphasis Unit 4 cashiering Practice hours: 16 class hours Teaching Content: 4 1 introduction of sinfonia cashiering nd billin 4.3 billing window options 4.4 payments and check-out Knowledge and Ability Requirements Remembering: introduction of Sinfonia cashiering Applying: posting and billing, billing window options, payments and check-out Teaching Emphasis posting and billing, billing window options, payments and check-out Unit 5 groups Practice hours: 4 class hours
Remembering: Importance of reservation Understanding: the meaning of the reservation options and application of reservation options for expected guests. Applying: new reservations, update reservations, reservation options, sinfonia overall reservations Teaching Emphasis: new reservations, update reservations, reservation options, sinfonia overall reservations Unit 3 Front Desk Practice hours：8 class hours Teaching Content: 3.1 introduction of front desk 3.2 Arrivals 3.3 In-House guest 3.4 room blocking 3.5 messages \traces\locators 3.4 House Status and Q-Room Knowledge and Ability Requirements: Remembering: Introduction of front desk Understanding: house status, Q-Room, guest cycle Applying: Arrivals, in-house guests, messages\traces\locators Teaching Emphasis: Arrivals, in-house guests, messages\traces\locators Unit 4 cashiering Practice hours：16 class hours Teaching Content: 4.1 introduction of Sinfonia cashiering 4.2 posting and billing 4.3 billing window options 4.4 payments and check-out 4.5currency Exchange Knowledge and Ability Requirements: Remembering: introduction of Sinfonia cashiering Understanding: currency exchange Applying: posting and billing, billing window options, payments and check-out Teaching Emphasis: posting and billing, billing window options, payments and check-out Unit 5 groups Practice hours：4 class hours
Teaching Content 5. I the main groups screen 5.2 Sinfonia group block maintenance 5.3 Sinfonia group block header options seakeeping Knowledge and Ability Requirements Remembering: the main groups screen Understanding: Sinfonia housekeeping pplying: Sinfonia group block maintenance, Sinfonia group block header options Teaching Emphasis: Sinfonia group block maintenance, Sinfonia group block header options 7. In-Class Experiment and Basic requirements No. Name of Main Content of the Experiment xp iment Experiment Experiment Notes Ty Hours Classific of the profile I SInfonia Profile New profilelSearch profilelupdate Comprehensiv profilelmerge profile\delete profile Relations between the reservation and profileslnew reservationrate code and reservation 1 guest with contract\reservation and nd4 Comprehensiv est status the relations between profile and reservation remedy for the Sinfonia errorslupdate reservation\cancel Comprehend reservationreactivate reservationlchange of the guest status I export and analysis of the reservation routing\ trace\ reg card\ room move\ 4 Sinfonia opton confirmation\ waitlist\ virtual number4 Comprehensiv reinstate package tour\ credit card accompanying rate info ladd on locator Finish the reservations according the resevation guests'requires finish the Experiment4Comprehensiv Sinfonia report of the reservation Relations between the reservation and registrationloperation of three types of Sinfonia the registration: O expected guest and arrival date is today② walk in③ Comprehensiv arrivals expected guest and arrival ahead of time l export and analysis of the front office reports 7 SInfonia in- Cancel check-inlreactivate check Comprehensiv introom move\ message\locator
Teaching Content: 5.1 the main groups screen 5.2 Sinfonia group block maintenance 5.3 Sinfonia group block header options 5.4Sinfonia housekeeping Knowledge and Ability Requirements: Remembering: the main groups screen Understanding:：Sinfonia housekeeping Applying: Sinfonia group block maintenance, Sinfonia group block header options Teaching Emphasis: Sinfonia group block maintenance, Sinfonia group block header options 7. In-Class Experiment and Basic Requirements No. Name of Experiment Main Content of the Experiment Exper iment Hours Experiment Type Notes 1 Sinfonia Profile Classification of the profile New profile\Search profile\update profile\merge profile\delete profile Quick keys and its application 6 Comprehensiv e 2 Sinfonia reservation 1 Relations between the reservation and profiles\new reservation\rate code and guest with contract\reservation and guest status 4 Comprehensiv e 3 Sinfonia reservation2 Two common errors in dealing with the relations between profile and reservation\remedy for the errors\update reservation\cancel reservation\reactivate reservation\change of the guest status \ export and analysis of the reservation reports 2 Comprehensiv e 4 Sinfonia option routing\ trace\ reg card\ room move\ reinstate\ package tour\ credit card\ confirmation\ waitlist\ virtual number \ accompanying\rate info\add on\locator 4 Comprehensiv e 5 Sinfonia resevation3 Finish the reservations according the guests’ requires \ finish the Experiment report of the reservation 4 Comprehensiv e 6 Sinfonia arrivals Relations between the reservation and registration\operation of three types of the registration：① expected guest and arrival date is today②walk in③ expected guest and arrival ahead of time \ export and analysis of the front office reports 4 Comprehensiv e 7 Sinfonia inhouse guests Cancel check-in\reactivate checkin\room move\ message\locator 4 Comprehensiv e
\traces\registration and the change of \finish the Experiment report of the 8 Sinfonia Log in and log out the cashier treservation deposit bill Comprehensiv Cashiering 1 settlement\check out\early departure Transfer the bill\split the bill\ 9 Cashiering routing adjustlinterim billfix chargel6Comprehensi Sinfonia A batch po Sinfonia Finish the cashier according the 10 Cashiering guests'requires\ finish the Experiment 6 Comprehensiv report of the cashier standard group modulelgroup block 11 Sinfonia Group I maintenancelgroup detail maintenance Comprehensiv 8. Grading Policy Exams and assignments Percentage No. of the earning Computation Outcomes evaluated Final Exam(open-book and on 30% LO112 LO413 LO112 Class Participation LO341 LO413 X2 The reservation experiment report 20% LO112 LO413 X3 The reception experiment report 20% LO112 LO341 LO413 The cashier experiment report LO112 LO341 LO413 化 Instructor: Director's signatur 年 Time: August 26. 2021 Time: August 27. 2021
\traces\registration and the change of guests’ status \finish the Experiment report of the registration 8 Sinfonia Cashiering 1 Log in and log out the cashier\reservation deposit\bill settlement\check out\early departure 4 Comprehensiv e 9 Sinfonia Cashiering2 Transfer the bill\split the bill\ routing\adjust\interim bill\fix charge\ posting \ batch posting 6 Comprehensiv e 10 Sinfonia Cashiering3 Finish the cashier according the guests’ requires \ finish the Experiment report of the cashier 6 Comprehensiv e 11 Sinfonia Group standard group module\group block maintenance\group detail maintenance 4 Comprehensiv e 8. Grading Policy Instructor： Director’s signature: Time：August 26, 2021 Time：August 27, 2021 Grading Computation Exams and Assignments Percentage No. of the Learning Outcomes evaluated 1 Final Exam(open-book and on computer) 30% LO112 LO341 LO413 X1 Class Participation 10% LO112 LO341 LO413 X2 The reservation experiment report 20% LO112 LO341 LO413 X3 The reception experiment report 20% LO112 LO341 LO413 X4 The cashier experiment report 20% LO112 LO341 LO413