浙江广播电视大学 开放专科旅游专业（酒店管理方向） 《酒店英语2》课程教学辅导4 先熟丞一些单词！ *March the followings:14 A.art gallery 1)根台 B.commercial-cultural exchibition 2)综合性展览 C.corner booth 3)专业展览 D.peninsuln booth 4》岛形憾觉 E.show 5》糕架计划 F.kad time 6》预订至交付使用之期限 G.shell scheme 7)武易根览会 11.island booth 8》半岛形层合 【,exhibition 9)角落根拉 J.fair 10》商业文化展笼 K.stand 11)美术第 Your answer here: A()B()c()D()E()F()G()H(）I()J()x() Tenching and learning aims: 1.get(the students)yourself familiar with exhibition 2.Masster and use the expressions used. Translate the following words into Chinese: cspaciry atterdance luminous florist harmonious unpack professional booth carpenler C0r12 launch 3.Practise yuurslf(studenis')listening.readine,speaking and tramslating abilily
浙江广播电视大学 开放专科旅游专业（酒店管理方向） 《酒店英语 2》课程教学辅导 4 先熟悉一些单词吧！ * Match the followings: 14 A．art gallery 1）展台 B．commercial-cultural exhibition 2）综合性展览 C．corner booth 3）专业展览 D．peninsula booth 4）岛形展览 E．show 5）框架计划 F．lead time 6）预订至交付使用之期限 G．shell scheme 7）贸易展览会 H．island booth 8）半岛形展台 I． exhibition 9）角落展位 J. fair 10）商业文化展览 K. stand 11）美术馆 Your answer here: A( ) B( ) C( ) D( ) E( ) F( ) G( ) H( ) I( ) J( ) K( ) ☆Teaching and learning aims: 1. get (the students) yourself familiar with exhibition 2. Master and use the expressions used. * Translate the following words into Chinese: capacity ( ) attendance ( ) luminous ( ) florist ( ) harmonious ( ) unpack ( ) professional ( ) booth ( ) carpenter ( ) categorize ( ) launch ( ) 3. Practise yourself (students’) listening, reading, speaking and translating ability
☆Contents 1.Types ofexhibition 2.Exhibition hall reservation 3.dismantling booths 4 setting up booths Studying (Teaching)procedures Section I Listening-1-What types of exhibition are to be served. Iisren to the mape and do the exe.A,then check the nnswers Lisen to the lape and do the exe.B.then check the answers. Lisn to the tape and do the exe.C.then check the answers D.discuss in class what should be included in confirming an exhibiton in hotels Your ans to the D here: Section 2 Dialogues Lisening to Dialoy I-et ready to serve and 2-st up bouth: Listen to the mape and do the exe.A.then check the nnswers. Listen to the tape and do the exe.B.then check the answers. Listen to the tape and do the exe.C,then check the answers Lisen to the tape and do the exe.D,then check the answers Now read the dialegues once more. Section 3 Summary of our work-Exhibition Service 1)Please read the text silentty,then answer the questions in Ex.A (p204-205) 2) y something abuut any risks exhibition incur please. 3]Notes: 1)Our exhibiLiun h.ill can bold800 peuple.我1的展厅可￥纳800人。 Hod,hse,9m等都有“容纳”之意。 2)I think the hall should be very luminous with glare of light because this is a hi-tech products hw这是一个高科技产品展克会，我想应该强光照射。 Sw竞为“展示”，但在典国、加拿人等国，w己代将xhbo.在这些国家， 贸易展兔会大多称作w,而直传辰蜀按济作exhibitiun
☆Contents 1. Types of exhibition. 2. Exhibition hall reservation 3. dismantling booths. 4. setting up booths ☆Studying(Teaching) procedures Section 1 Listening-1-What types of exhibition are to be served. Listen to the tape and do the exe. A, then check the answers. Listen to the tape and do the exe. B, then check the answers. Listen to the tape and do the exe. C , then check the answers. D. discuss in class what should be included in confirming an exhibition in hotels Your ans to the D here: _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ ___________________________________________________________. Section 2 Dialogues Listening to Dialog 1—Get ready to serve and 2-- set up booth: Listen to the tape and do the exe. A, then check the answers. Listen to the tape and do the exe. B, then check the answers. Listen to the tape and do the exe. C , then check the answers Listen to the tape and do the exe. D , then check the answers Now read the dialogues once more. Section 3 Summary of our work –Exhibition Service 1) Please read the text silently, then answer the questions in Ex. A (p204-205) 2) say something about any risks exhibition may incur please. _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ __________________________________________________. 3) Notes: 1) Our exhibition hall can hold 800 people. 我们的展览厅可容纳 800 人。 Hold, house, seat 等都有“容纳”之意。 2) I think the hall should be very luminous with glare of light, because this is a hi-tech products show. 这是一个高科技产品展览会，我想应该强光照射。 Show 意为 “展示”，但在美国、加拿大等国，show 已代替 exhibition.。在这些国家， 贸易展览会大多称作 show，而宣传展览被称作 exhibition
)Wmu国roll ou the red carpet to extend our warm welcome我们必领隆重地接特，欢连客 人的光临。 oll out the red carpet for s功./英语成语。意思是“展开红地毯，隆重陆接传”。此处是一语双 关。 4)They are fragile glassware.You can1 be too careful in moving them.这些玻璃制品容易a破 损，搬动时要多加小心。 can1be1o0 careful山的意思不是“不能太小心”，“而是再怎么小心也不过分”，类叙的用语还 有em1 be better(再好不过)：be only kind to do sth.(好意). Section 4 consolidation A.Role-play B.Match the guests'requests with the waiter /waitress's responses Re纠ut安 1)We have two truckloads of exhibits.Get more people to work at it. 2)They were packed in wood fiber boves. 3)Our company delivered the exchibits later than scheduled.They has just arrived now after the exhibition opened.I wonder if you could ask your statf to unload the exhibits and then move them in right awuy? 4)They are some glassware and porcelain.They must be handled with care. 5)Can you help us unpack the exhibis?We are in want of hands and we want the exhibas to be on display s soon as possible. Responses A.Sure,of course.Our staff can sce to it. B.Yes,I know.What kind of exhibits are they? C.How were the exhibuts packed? D.Take it easy.sir.What is the number of the exhibits? E.I think we can tackle the issue.I'll ask our stafT to get the tools and they will arrive on the scene in minutes. Your answers here: 1()2)3到）4）) C.reading comprehension and answer the questions D.Writing With the information accessible to you in the dialeg 2 write an advertisement for the exhibition center in your hotel. E.Translate the followings imo English 1)这种展品需要留2.5米的过道
3) We must roll out the red carpet to extend our warm welcome. 我们必须隆重地接待，欢迎客 人的光临。 /roll out the red carpet for sb./ 英语成语。意思是“展开红地毯，隆重地接待”。此处是一语双 关。 4) They are fragile glassware. You can’t be too careful in moving them.这些玻璃制品容易破 损，搬动时要多加小心。 can’t be too careful/ 的意思不是“不能太小心”，“而是再怎么小心也不过分”。类似的用语还 有 can’t be better（再好不过）; be only kind to do sth.（好意）。 Section 4 consolidation A. Role-play B. Match the guests’ requests with the waiter / waitress’s responses. Requests: 1) We have two truckloads of exhibits. Get more people to work at it. 2) They were packed in wood fiber boxes. 3) Our company delivered the exhibits later than scheduled. They has just arrived now after the exhibition opened. I wonder if you could ask your staff to unload the exhibits and then move them in right away? 4) They are some glassware and porcelain. They must be handled with care. 5) Can you help us unpack the exhibis? We are in want of hands and we want the exhibits to be on display as soon as possible. Responses: A. Sure, of course. Our staff can see to it. B. Yes, I know. What kind of exhibits are they? C. How were the exhibits packed? D. Take it easy, sir. What is the number of the exhibits? E. I think we can tackle the issue. I’ll ask our staff to get the tools and they will arrive on the scene in minutes. Your answers here: 1( ) 2( ) 3( ) 4( ) 5( ) C. reading comprehension and answer the questions D. Writing With the information accessible to you in the dialog 2, write an advertisement for the exhibition center in your hotel. E. Translate the followings into English 1）这种展品需要留 2.5 米的过道。 ______________________________________________________________________________
2)我们为参展者和办展者提供餐饮服务。 Part 2 酒店英语(2)练习七) I.choose the best answer. 1.my family spend this summer in Qingdao. a will go b.are going c.goes to d.is going to 2.good cooking is regarded an art in China. a.to be b.for c.like d.as 3.I'd like to have someone my haby. a.taking care of b.look after c.to look after d takescare of 4.here are your stamps.Please stick them on together with the airmail sticker the front of'the envelope. a in b to c on d at 5.the boy prefers to lie in the park8o to school. 意0 b.rather than c.but not d.while 6.it is not unusual for a guest to lose or leave some small articles or evemraluables a before h.after e.nhead d.behind 7.A:I'm leaving tomorrow B: a wish you a good trip and hope to see you again b.OK.Let's sry goodbye. c Oh,why don't you stay a little longer? d.Did you enjoy your stay with us? 8.what do you一by Huo Han Zhai？ a.say b.mean e.think d.cook 9.he is a model worker who often fulfills his tasks time a.shead of h.in froot of c in advance d behind 10.A:I want to ask my niece to stary behind with me tonight. B a.sorry madam.It's against our hotel's regulations b.No.you mustn't.I'll get the manager here. c.All right.What can I do for you,madam? d.Please take it casy,madam.No problem. 11.why don't you remember my order that the steak rare? a must be b.must have been e.has to be d be 12.when the manager came in,all clerks stopped and the office became very quict. 注lk b.to talk c.talks d.talking do you like the fish cooked?
2）我们为参展者和办展者提供餐饮服务。 _____________________________________________________________________________. Part 2 酒店英语（2）练习七) I . choose the best answer. 1. my family_______ spend this summer in Qingdao. a. will go b. are going c. goes to d. is going to 2. good cooking is regarded _________ an art in China. a. to be b. for c. like d. as 3. I’d like to have someone __________ my baby. a. taking care of b. look after c. to look after d. takes care of 4. here are your stamps. Please stick them on together with the airmail sticker _______ the front of the envelope. a. in b. to c. on d. at 5. the boy prefers to lie in the park _______ go to school. a. to b. rather than c. but not d. while 6. it is not unusual for a guest to lose or leave some small articles or evenvaluables ________ . a. before b. after c. ahead d. behind 7. A: I’m leaving tomorrow. B: __________ a. wish you a good trip and hope to see you again. b. OK. Let’s say goodbye. c. Oh, why don’t you stay a little longer? d. Did you enjoy your stay with us? 8. what do you _______ by Huo Han Zhai? a. say b. mean c. think d. cook 9. he is a model worker who often fulfills his tasks ________ time. a. ahead of b. in front of c. in advance d. behind 10. A: I want to ask my niece to stay behind with me tonight. B: ___________ a. sorry madam. It’s against our hotel’s regulations. b. No , you mustn’t. I’ll get the manager here. c. All right. What can I do for you, madam? d. Please take it easy, madam. No problem. 11. why don’t you remember my order that the steak _________ rare? a. must be b. must have been c. has to be d. be 12. when the manager came in, all clerks stopped _______ and the office became very quiet. a. talk b. to talk c. talks d. talking 13. _________ do you like the fish cooked?
a.when b.why c.how d.what 14.A:may I speak to Mr.Bellow? B a.good morning.This is Huatian Hocel. b.My I take a megage? c.Just a moment please.I'll pur you through d I'm sorry.I can't 15.this hotel service booklet provides a lot of a.information b.confirmation c.informations d.confirmations 16.our hotel is a first-rate hotel and is chosen for favorite place to stay by VIPs a.for b.to C.as d.to be 17.now all the hotel stafr realize the importance of learning English. a come off b.come to e.would love to d.get used to 18.my TV set doesn't work at all.Where can I a取it b.have it fixed c.go for fix d.make it fixed 19 Yan'an Road,the Shanghai Exhbition Center is a multi-purpose nsiu减io道 a Locating on b.Located on c.Locating d.Located in 20.the doctor has advised me too much wine a.to drink not b.not to drink c.don't drink d.not drinking IL Decide whether the following statements are true (T)or false (F) 21.the operator who works at the switchboard doesn't need a guest list.( 22.room service is not under the housckeeping Dept. 23.red wine is always served with the beef steak.( 24.whenever guests arrive.the receptionist should let them check in as long as there is a room nale(） 25.bahy-sitting service isrun by the reception desk 26.Chinese people always celebrate their birthdays by cating noodles() 27.A cashier should help the client change money from RMB into foreign notes.( 28.hotel guests are responsible for cash kept in their own rooms.() 29.never answer the ringing telephone on the night stand when you are cleaning the guestroom lone.(） 30.the laundry department is of the same importance as the Housckeeping Dept.() 1206b IIL Cloze. Guest C:good evening.ladies and gentlemen G:do you have a table 31 four? C:have you32 reservations,sir? G.I'm 33 not C:I'm sorry.The 34 is full now.would you please wait for 35 in the 36? G:how long should we wait? C:about 15 minutes.Would you 37 have a drink while you wait?I'll 38 you when the table is 39 (15 mimtes later the captain 40 to call the party.)
a. when b. why c. how d. what 14. A: may I speak to Mr. Bellow? B: ____________ a. good morning. This is Huatian Hotel. b. May I take a message? c. Just a moment, please. I’ll put you through. d. I’m sorry, I can’t. 15. this hotel service booklet provides a lot of _________. a. information b. confirmation c. informations d. confirmations 16. our hotel is a first-rate hotel and is chosen ________ for favorite place to stay by VIPs. a. for b. to c. as d. to be 17. now all the hotel staff _____ realize the importance of learning English. a. come off b. come to c. would love to d. get used to 18. my TV set doesn’t work at all. Where can I ________? a. fix it b. have it fixed c. go for fix d. make it fixed 19. ___________ Yan’an Road, the Shanghai Exhibition Center is a multi-purpose institution. a. Locating on b. Located on c. Locating d. Located in 20. the doctor has advised me _______ too much wine. a. to drink not b. not to drink c. don’t drink d. not drinking II. Decide whether the following statements are true (T) or false (F) 21. the operator who works at the switchboard doesn’t need a guest list. ( ) 22. room service is not under the housekeeping Dept. ( ) 23. red wine is always served with the beef steak. ( ) 24. whenever guests arrive, the receptionist should let them check in as long as there is a room available. ( ) 25. baby-sitting service is run by the reception desk. ( ) 26. Chinese people always celebrate their birthdays by eating noodles. ( ) 27. A cashier should help the client change money from RMB into foreign notes. ( ) 28. hotel guests are responsible for cash kept in their own rooms. ( ) 29. never answer the ringing telephone on the night stand when you are cleaning the guestroom alone. ( ) 30. the laundry department is of the same importance as the Housekeeping Dept. ( ) 1206b III. Cloze. 1. C_______ Captain G_______Guest C: good evening, ladies and gentlemen. G: do you have a table 31 four? C: have you 32 reservations, sir? G; I’m 33 not. C: I’m sorry. The 34 is full now. would you please wait for 35 in the 36 ? G: how long should we wait? C: about 15 minutes. Would you 37 have a drink while you wait? I’ll 38 you when the table is 39 . (15 minutes later the captain 40 to call the party.)
C:ladies and gentlemen,we can 41 your party now. G:good. C.please 42 this way.Will this table 43 all right? G:yes,very 44.indeed. C.here is the menu I'll return in 45 minutes to take your order. 3引.a.0f b.with c.for d in 32.a.make h.made c.do d done 33.a.afraid b.pleasant e.glad d happy 34.a.hotel b.table e.bottle d.restaurant 35.a.some time b.sometime c.sometimes d.some times 36.a.rest room b.Laundry c.lounge d.waiting room 37.a.care for b.care to e.like for d.like 38.a.call b.take c.help d.speak 39.n.really h.ready e prepare d.setting 40.a.walk b.runs c.go d.comes 41.a.help b.serves c.seat d.order 42.a.0 b.come c.watch d.have a walk 43.a.1s b.are cbe d/ 44.a.nice b.important c.nicely d.clear 45.a.few b.a G.0 d a few 2. Mrs.Brown decides to eat 46in her room in the morning.and she calls the 47and orders tea and toast.The room service clerk suggests a glass of 48 fruit juice and a warm Danish roll.Mrs.Brown likes the 49.In a very 5o time.a waiter brings the food on a 51 table.The table looks very 52.There is a vase of fresh flowers 53 it.Mrs.Brown54 the bill and gives the 55 a tip but he refuses it politely.An hour later the waiter comes again to collect the dishes.There is 56 extra charge for room service.A person may 57 an order 58 breakfast the 59 before by the door knob 60 And the room service sends the ordered food to his room at the ficed time in the morning 46.a.breakfast b.lunch c.lea d.dinner 47.a.room service b.bar e.cafe d.housekeep 48.a.mix b.mixing c.mixed d.mixes 49.a.requirement b.suggestion c.advise d.help 50.a.longer b.shorter c.short d.long 51.a.huge b.very high c.lange d.small 52.a.attractilvely h.attractive c.nicely d beautifully 53.a.under b.abowve c.at d.on 54.n.checks b.fills in c.signs d looks at 55.a.waiter b.waitress c.manager d.chef 56.a.the b.an c.a d/ 57.a.take b.make c.do d.give 58.a.in b.with e.for d of 59.a.night b.week c.hour d mornang 60.a.slip b.memo c.i过 d.menu
C: ladies and gentlemen, we can 41 your party now. G: good. C: please 42 this way. Will this table 43 all right? G: yes, very 44 , indeed. C: here is the menu. I’ll return in 45 minutes to take your order. 31. a. of b. with c. for d. in 32. a. make b. made c. do d. done 33. a. afraid b. pleasant c. glad d. happy 34. a. hotel b. table c. bottle d. restaurant 35. a. some time b. sometime c. sometimes d. some times 36. a. rest room b. laundry c. lounge d. waiting room 37. a. care for b. care to c. like for d. like 38. a. call b. take c. help d. speak 39. a. really b. ready c. prepare d. setting 40. a. walk b. runs c. go d. comes 41. a. help b. serves c. seat d. order 42. a. go b. come c. watch d. have a walk 43. a. is b. are c. be d. / 44. a. nice b. important c. nicely d. clear 45. a. few b. a c. no d. a few 2. Mrs. Brown decides to eat 46 in her room in the morning, and she calls the 47 and orders tea and toast. The room service clerk suggests a glass of 48 fruit juice and a warm Danish roll. Mrs. Brown likes the 49 . In a very 50 time, a waiter brings the food on a 51 table. The table looks very 52 . There is a vase of fresh flowers 53 it. Mrs. Brown 54 the bill and gives the 55 a tip but he refuses it politely. An hour later the waiter comes again to collect the dishes. There is 56 extra charge for room service. A person may 57 an order 58 breakfast the 59 before by the door knob 60 . And the room service sends the ordered food to his room at the fixed time in the morning. 46. a. breakfast b. lunch c. tea d. dinner 47. a. room service b. bar c. café d. housekeep 48. a. mix b. mixing c. mixed d. mixes 49. a. requirement b. suggestion c. advise d. help 50. a. longer b. shorter c. short d. long 51. a. huge b. very high c. large d. small 52.a. attractilvely b. attractive c. nicely d. beautifully 53. a. under b. above c. at d. on 54. a. checks b. fills in c. signs d. looks at 55. a. waiter b. waitress c. manager d. chef 56. a. the b. an c. a d. / 57. a. take b. make c. do d. give 58. a. in b. with c. for d. of 59. a. night b. week c. hour d. morning 60.a. slip b. memo c. list d. menu
IV.Translate the following into Chinese 61.this cocktail is our har's speciality. 62.could you tell me where I can get a typewriter? 63.here is the menu.Plexse take your time. 64.would you tidy up a bit in the bathroom? 65.a good waiter should know what to do and how to do it V.translate the following Chinese into English 66.I'm afraid (账单可能有铺) 67.please give me (一块火圆三明治) 68.we will (收您价线的百分之五十) 69. (我想现在就结承离开宾馆，》 70. (这些房客服务员都是受过良好数育的.) 71.you can find the guest's name (在房客的到客表上) 72.one table over there (差不多好了，到封我叫你们) 73.I suppose (有许多活要你干) 74 (这张桌子肯定有人预订了。上面有块韩子，》 75. (他们赞同了这个提议，) VI.Answer the following questions. 76.what's a check-out room?When will the room attendant make it up? 77.why is group cohesiveness of particular importance in the Food beverage dept? Key 1.d2d3b4.e5.b6d7.a8b 9a10.a 1l.d12.d13.e14.c15a16.e17.b18.b19b20.b 21.F22T23T24T25.F26.T27.F28T29.T30T 51.e32b33.434d55.n36e37b3wa 39h40b 41.e42.b43.044845.d46a 47.a48e49b50e 51.d52.653.d54e55.m 56.6 57d58e59a60d 61.这种鸡尾酒是我们酒吧的特色。 62.你能不能告诉我哪黑可以弄到一台打字机？ 63.这是菜单，请慢慢看。 5.一个好的服务员应该知道做什么及如何做。 66.there might be something wrong with the bill 67.a round of ham sandwich
IV. Translate the following into Chinese 61. this cocktail is our bar’s speciality. 62. could you tell me where I can get a typewriter? 63. here is the menu. Please take your time. 64. would you tidy up a bit in the bathroom? 65. a good waiter should know what to do and how to do it. V. translate the following Chinese into English. 66. I’m afraid ________________. (账单可能有错) 67. please give me ________________. （一块火腿三明治） 68. we will ________________________. （收您价钱的百分之五十） 69.___________________ . （我想现在就结账离开宾馆。） 70. _____________________. （这些房客服务员都是受过良好教育的。） 71. you can find the guest’s name ______________. （在房客的到客表上） 72. one table over there ________________. （差不多好了，到时我叫你们） 73. I suppose _______________________. （有许多活要你干） 74. ________________________. （这张桌子肯定有人预订了。上面有块牌子。） 75. __________________________. （他们赞同了这个提议。） VI. Answer the following questions. 76. what’s a check-out room? When will the room attendant make it up? 77. why is group cohesiveness of particular importance in the Food ﹠ beverage dept.? Key 1. d 2. d 3. b 4. c 5. b 6. d 7. a 8. b 9. a 10. a 11. d 12. d 13.c 14.c 15.a 16.c 17.b 18.b 19.b 20. b 21. F 22.T 23.T 24.T 25.F 26.T 27.F 28.T 29.T 30.T 31. c 32. b 33. a 34.d 35. a 36. c 37.b 38.a 39.b 40.b 41.c 42. b 43. c 44.a 45.d 46.a 47.a 48.c 49.b 50.c 51.d 52.b 53.d 54.c 55.a 56.b 57.d 58.c 59.a 60.d 61. 这种鸡尾酒是我们酒吧的特色。 62. 你能不能告诉我哪里可以弄到一台打字机？ 63.这是菜单。请慢慢看。 . 65. 一个好的服务员应该知道做什么及如何做。 66. there might be something wrong with the bill 67. a round of ham sandwich
68.charge you fifty percent of the price 69.I'd like to check out now 70.all these room attendants are well-educated 71.on the arrival list for cach guestroom 72.is almoet readv.I'll call you then 73.there is a lot of work for you to do 74.this table must have been reserved.There is a sign on it 75.hey agreo则o the proposal 76.A check-out room is a room being vacated at the end of the guest's stay. The room attendant usually makes up the check-out room first unlexs there is a request. 77.beeause the operation of this department is a complexcomplex mixture of components in a total system and this departmem involves many people working logether as a team
68. charge you fifty percent of the price 69. I’d like to check out now. 70. all these room attendants are well-educated 71. on the arrival list for each guestroom 72. is almost ready. I’ll call you then 73. there is a lot of work for you to do 74. this table must have been reserved. There is a sign on it 75, they agreed to the proposal 76. A check-out room is a room being vacated at the end of the guest’s stay. The room attendant usually makes up the check-out room first unless there is a request. 77. because the operation of this department is a complex complex mixture of components in a total system and this department involves many people working together as a team